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“Comfortable & Hospitable” 4 of 5 stars
Review of Holiday Inn Express Hotel & Suites West Long Branch

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Holiday Inn Express Hotel & Suites West Long Branch
2.5 of 5 Hotel   |   294 Highway 36 East, West Long Branch, NJ 07764   |  
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Certificate of Excellence
Wallingford, Connecticut
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Comfortable & Hospitable”
4 of 5 stars Reviewed 1 week ago

Arrived before check in and were very happy to be able to settle in earlier than stated check in time. We were able to get to visit with friends a bit sooner than planned. Very pleasant young lady at the front desk gave service with a big smile and inviting manner. Room was good size decorated in a very stately quiet manner. Breakfast each morning was a variety of foods - cereals, pancakes, link sausage and sausage patties, Apples, Bananas, Oranges. Plenty of hot coffee. Scrambled eggs and biscuits, as well as juice. A nice heated pool and an excercise room were also available.

We chose this particular hotel because of the overall positive reviews and we were not disappointed. I would highly recommend this hotel to anyone traveling in this New Jersey area. I think this hotel gives people an excellent deal for a less expensive price than some of the surrounding motel/hotels. I would also say that it is an excellent place for a family to stay.

Room Tip: We were on the 2nd floor and heard no noise at all and this hotel was full. Maid service was unobtr...
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  • Stayed May 2015, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny F, Manager at Holiday Inn Express Hotel & Suites West Long Branch, responded to this review, 6 days ago
Dear barbish,

Wow - thank you! We are so happy to hear you enjoyed everything about your recent stay with us at the Holiday Inn Express & Suites West Long Branch from our award-winning accommodations and amenities to our exceptional staff. We greatly appreciate your review, and we hope to see you again soon!

Sincerely,
Holiday Inn Express & Suites West Long Branch
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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206 reviews from our community

Traveler rating
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    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
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  • French first
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  • Portuguese first
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English first
Boston, Massachusetts
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

I had a series of problems at this hotel.
The first night:
It was 76 degrees & humid and no A.C. running in the room with my two double beds. Had to call, a tech did come in, he fixed the a.c. in the late afternoon. I returned later in the evening and black mold spores were all over the bedding of the bed closest to the unit. Too late to call and went to sleep on the other bed.
Second Day:
Call in the morning to have them clean up the problem and actually fix the A.C. The A.C. is fixed and new bedding is on the beds. Oh-oh still mold spores popping out!
Third Day Check Out:
Finally, give in to doing the "in-room" coffee maker. DOH! The carafe is cracked - I can't use it. I go to check out and get the "Did you enjoy your stay, sir?" I then ask, are there any "notes" about Room 322? "No, sir, none - why?" Well, that answers a lot. I then explain the problems I encountered. "Well, we could discount your next stay, sir!" And, pray tell me, what incentive have you given me to even want to book a second stay? Your management doesn't even think to make notations about ANY problems I encountered. "Sorry, to hear you feel that way, sir!"

Do you notice the absolute omission of any kind of a "Sorry WE did NOT fulfill our promises to you for this stay, sir?" No, of course not. Admit to no wrongdoing and they keep themselves from any liability, which seems to be their mainstay.

Yes, crossing Holiday Inn Expresses off my search list.

Room Tip: As in most of these hotels, avoid near elevators, lobbies and the exits - you will hear nothing but...
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  • Stayed May 2015, traveled with friends
    • 3 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny F, Manager at Holiday Inn Express Hotel & Suites West Long Branch, responded to this review, 6 days ago
Dear William H,

We are very sorry to hear that you did not completely enjoy your stay with us at the Holiday Inn Express & Suites West Long Branch. We have addressed your review with management and the staff on duty during your stay, and we would like to take this opportunity to address your concerns. We understand that your AC unit was fixed and cleaned immediately upon knowing of the problem and housekeeping did change the sheets on your bed. We did not hear anything further from you regarding the issue. Upon check-out, we did apologize for the inconveniences and compensated your bill for the problems you experienced. Again, we apologize this was your experience, but we hope you consider staying with us again so we can show you the award-winning accommodations and service we are known for.

Sincerely,
Holiday Inn Express & Suites West Long Branch
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lawrenceville,ga
Top Contributor
252 reviews 252 reviews
210 hotel reviews
Reviews in 170 cities Reviews in 170 cities
199 helpful votes 199 helpful votes
5 of 5 stars Reviewed 1 week ago

I had a meeting at a shore hotel but wanted to save some money and selected the Holiday Inn Express. What a nice stay. It was a 15 minute drive to my meeting. The hotel is clean and comfortable. The front desk staff were all very kind and helpful. I would certainly stay here again!

  • Stayed May 2015, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny F, Manager at Holiday Inn Express Hotel & Suites West Long Branch, responded to this review, 1 week ago
Dear motherjanegoose,

Thank you for choosing to stay at the Holiday Inn Express West Long Branch! We are so happy to hear you enjoyed your accommodations and our convenient location to the Jersey shore. We greatly appreciate your review, and we look forward to seeing you again soon!

Sincerely,
Holiday Inn Express & Suites West Long Branch
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brooklyn, New York
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

its an average holiday inn hotel. its clean and the service it not too bad. The only bad thing about this hotel is the fact that you are far away from the beach, but the hotel has an indoor pool!!!! there are some grocery stores around and fast food place!

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny F, Manager at Holiday Inn Express Hotel & Suites West Long Branch, responded to this review, 3 weeks ago
Dear Araceli C,

Thank you for your review of your stay at the Holiday Inn Express & Suites West Long Branch! We are very happy to hear that you enjoyed your stay. We are surprised to hear that you said we are far from the beach, as we are less than 15 minutes away from several New Jersey beaches. Thank you again for your wonderful review, and we hope you choose to stay with us again soon.

Sincerely,
Holiday Inn Express & Suites West Long Branch
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
East Rutherford, New Jersey
1 review
5 of 5 stars Reviewed April 22, 2015

The best hotel to stay at! The rooms are always clean, staff is friendly and willing to help with any questions or concerns, noise level was quiet, free wi-if is always a plus and the free breakfast was great!

  • Stayed April 2015, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny F, Manager at Holiday Inn Express Hotel & Suites West Long Branch, responded to this review, 5 weeks ago
Dear Taylor P,

Thank you for the wonderful review of your stay at the Holiday Inn Express & Suites West Long Branch! We are so pleased to hear that you enjoyed your accommodations, the amenities we offer, and the exceptional service provided by our staff. We greatly appreciate your review, and we hope you choose to stay with us again soon!

Sincerely,
Holiday Inn Express & Suites West Long Branch
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed April 21, 2015

We had a family get together during holiday break. parents, children, grandchildren. a rather large group. we took 4 suites and 2 standard rooms. I cannot say enough about the people and the management there. They did everything they could to make our stay as pleasant as possible. Anything we needed was taken care of quickly and with a smile. The kids and grand kids really loved the indoor pool. Everyone in the group left saying they would definitely come here again when we do this. even my grand children loved the place. thank you holiday inn express west long branch.

Room Tip: the suites are definitely worth the extra price.
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  • Stayed April 2015, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny F, Manager at Holiday Inn Express Hotel & Suites West Long Branch, responded to this review, April 22, 2015
Dear tevelh,

Thank you so much for this amazing review of your recent stay at the Holiday Inn Express & Suites West Long Branch! We are so pleased that you and our family had an exceptional stay. It is wonderful to hear that our staff went above and beyond to make sure everyone had everything they needed and wanted for the duration of your stay. We greatly appreciate your review, and we hope you and your family choose to stay with us again soon!

Sincerely,
Holiday Inn Express & Suites West Long Branch
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1 review
5 of 5 stars Reviewed April 15, 2015

Staff was excellent very professional. Clint and Samantha were wonderful.
BBPI INC. was very happy with your services. The facility was very well kept, the rooms were beautiful and the atmosphere was very welcoming. The surrounding area had a lot to offer from dunkin dounuts,to the Monmouth mall. Would Highly Recommend This hotel.

Thanks

Stayed April 2015, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny F, Manager at Holiday Inn Express Hotel & Suites West Long Branch, responded to this review, April 16, 2015
Dear Sharon B,

Thank you! We are very happy to hear that you and your group had a fantastic stay with us at the Holiday Inn Express & Suites West Long Branch and completely enjoyed your accommodations and all the amenities we offer. We will be sure to share your review with Clint, Samantha, and the rest of the staff, as I am sure it will brighten their day. Thank you again, and we hope you choose to stay with us again soon!

Sincerely,
Holiday Inn Express & Suites West Long Branch
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites West Long Branch

Address: 294 Highway 36 East, West Long Branch, NJ 07764
Phone Number:
Location: United States > New Jersey > Jersey Shore > West Long Branch
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in West Long Branch
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites West Long Branch 2.5*
Number of rooms: 86
Official Description (provided by the hotel):
Stay Smart at the Holiday Inn Express Hotel & Suites of West Long Branch, NJ, ideally situated near exit 105 of the Garden State Parkway, minutes from Monmouth Mall and beautiful Long Branch Beaches. We are proud to unveil the latest enhancements to our wide array of first-class features the addition of 42 new guest rooms as well as a heated, indoor pool, game room and state-of-the-art fitness center. As always, we offer attentive service with a personal touch to complement our spacious, attractive accommodations. Relax and revive with our Simply Smart bath collection and guest-recommended shower heads featuring three powerful spray settings. When it s time for work, you ll be pleased to find generous work desks, complimentary WiFi in our premier guest rooms and throughout the hotel, and a 24-hour business center. We also invite you to treat yourself to a stay in one of our large two-room suites or Jacuzzi suites for a step up in luxury. Every day, wake up to our complimentary Express Start Breakfast Bar, including scrumptious cinnamon rolls and select hot items. Guests must be 21 years of age or older to check in (some exceptions apply). Valid photo ID and credit card required at check in. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites West Long Branch
Holiday Inn West Long Branch
West Long Branch Holiday Inn

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