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“Friendly Staff and Clean Rooms” 4 of 5 stars
Review of Holiday Inn Express Hotel & Suites West Long Branch

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Holiday Inn Express Hotel & Suites West Long Branch
2.5 of 5 Hotel   |   294 Highway 36 East, West Long Branch, NJ 07764   |  
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Certificate of Excellence 2014
Levittown, Pennsylvania
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
3 helpful votes 3 helpful votes
“Friendly Staff and Clean Rooms”
4 of 5 stars Reviewed 2 days ago NEW

I stayed here for business. The staff was very friendly and polite. The hotel was clean and modern. They did offer breakfast but we had to leave very early so I cannot comment on that. Overall, the hotel is very nice. The pillows were wonderful and they offered both soft and firm. The only thing that I didn't like was the bed. It was too firm for my liking.

  • Stayed February 2015, traveled on business
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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188 reviews from our community

Traveler rating
    100
    59
    19
    6
    4
See reviews for
60
31
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Denver, Colorado
1 review
5 of 5 stars Reviewed 1 week ago NEW

We flew out last-minute for the birth of my sister's baby at Monmouth Medical Center in Long Branch and were able to get a room at this Holiday Inn Express--we're so glad we did.
It's conveniently located not too far from the Parkway and only about an 8 min. drive from the hospital.
The rooms were updated and clean--quite nice. We got a suite so that our baby could sleep in a separate room from us, and it worked out perfectly. The crib the hotel provided was fine--seemed to meet current safety standards, which I've heard isn't the case in every hotel. The fitted sheet they provided for the crib was a little rough, so I do recommend bringing your own Pack 'n Play fitted sheet, which will fit.
Breakfast--for what it is, in this kind of express hotel--was quite good, and overall we were so pleased with how friendly all of the hotel staff were. For example, we called down since we had forgotten toothpaste, and they brought us up some within about 2 minutes, no problem.
Overall great experience. We would certainly stay there again.

Room Tip: the junior king suite I think it was called suited our needs really well, to have a separate room fo...
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  • Stayed January 2015, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny F, Manager at Holiday Inn Express Hotel & Suites West Long Branch, responded to this review, 5 days ago
Dear NJColorado,

Thank you for the wonderful 5-star review! We are so happy to hear that you completely enjoyed your stay and that the staff was helpful, friendly, and responded to all your requests in a timely manner. Thank you again for the wonderful review, and congratulations on the new addition to your family!

Sincerely,
Holiday Inn Express & Suites West Long Branch
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

I stayed at this wonderful hotel during the summer and loved it. The staff was friendly and provided great customer service. The rooms were clean and the bed so comfortable!! Definitely a must stay not far from the beach!!

  • Stayed August 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny F, Manager at Holiday Inn Express Hotel & Suites West Long Branch, responded to this review, 1 week ago
Dear Tamdanbob,

Thank you for the outstanding review! We are thrilled that you enjoyed your stay with us at the Holiday Inn Express & Suites West Long Branch over the summer. We greatly appreciate your fantastic review, and we hope to see you again this summer!

Sincerely,
Holiday Inn Express & Suites West Long Branch
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1 review
5 of 5 stars Reviewed 2 weeks ago

The hotel was in the best location possible to Monmouth University. My husband and I came to visit our daughter. The hotel was very welcoming and guest agent helped us locate a great Italian restaurant for dinner that night. The beds are comfy. We had free internet which was great for my husband so he could do a little work. We also had free breakfast in the morning, the bagels were GREAT! Overall, had a great stay and will tell everyone about it.!

  • Stayed January 2015, traveled with family
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed 2 weeks ago

After a reccomendation from my company to stay at this hotel I was so happy with the rooms, staff, and hotel in gereral. The front desk welcomed me and were so helpful with explaining the area, they even invited me down to the lobby for Christmas cookies and eggnog! What a nice treat. The rooms were clean and the location was great. I would recommend this to anyone coming to the area, I will most definitely be back.

  • Stayed December 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny F, Manager at Holiday Inn Express Hotel & Suites West Long Branch, responded to this review, 2 weeks ago
Dear Lailafawcett0784,

We are so glad to hear you completely enjoyed your stay at the Holiday Inn Express & Suites West Long Branch! It's wonderful to hear our exceptional front desk provided exceptional customer service and that you enjoyed our award-winning accommodations. Thank you again for the wonderful review, and we look forward to seeing you again!

Sincerely,
Holiday Inn Express & Suites West Long Branch
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North Bergen, New Jersey
1 review
5 of 5 stars Reviewed 2 weeks ago

I am a frequent guest at this hotel and have always found the facility to be consistently in great shape relating to cleanliness and overall physical appearance. The breakfast area is very welcoming and the selection of food and presentation is terrific. The best thing about this facility, and what makes my stays so wonderful is the outstanding staff. Beginning with management and including everyone on the team they are consistently looking to assist and please me in the friendliest, courteous and efficient manner making me feel very much at home while I am traveling. By far, one of the best hotels I have ever stayed at!

  • Stayed January 2015, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny F, Manager at Holiday Inn Express Hotel & Suites West Long Branch, responded to this review, 2 weeks ago
Dear Brittany C,

Thank you for continuously choosing to stay with us at the Holiday Inn Express & Suites West Long Branch. We are thrilled to hear you always have an exceptional stay and completely enjoy your accommodations, all the amenities, and our wonderful staff. We greatly appreciate your 5-star review, and we look forward to seeing you again soon!

Sincerely,
Holiday Inn Express & Suites West Long Branch
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lancaster County, Pennsylvania
1 review
5 of 5 stars Reviewed January 21, 2015

I stayed at this hotel last week, Monday until Wednesday. All the staff was great, Clint, Oscar, Jessica, Samantha, everyone I encountered was sweet and friendly especially the breakfast helpers . Always going above and beyond to help you and make you feel special. The one thing I did enjoy while I was at the hotel was the social party they had in the lobby on Tuesday. Apparently it's a regular thing there and I think its such a great idea. It made me feel welcome and they were going out of their way to make everyone in the hotel feel special. I've never stayed at another hotel that did this and this is what makes them unique and sets them apart from everyone else. The hotel was clean even though they are remolding. The rooms are clean and neat and comfortable; sometime I forgot I was in a hotel.
I would definitely recommend this hotel to my friends and family. Definitely would stay again when I am in the area.

  • Stayed January 2015, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny F, Manager at Holiday Inn Express Hotel & Suites West Long Branch, responded to this review, 4 weeks ago
Dear KateLynn J,

Wow - thank you! We are absolutely thrilled that you completely enjoyed your entire stay with us at the Holiday Inn Express & Suites West Long Branch! Our staff strives to provide exceptional customer service to all of our guests, and it is wonderful to hear that their hard work is appreciated. We will be sure to share your review with everyone, as I am sure it will brighten their day. We greatly appreciate your review and your recommendation to other travelers, and we look forward to seeing you soon!

Sincerely,
Holiday Inn Express & Suites West Long Branch
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites West Long Branch

Address: 294 Highway 36 East, West Long Branch, NJ 07764
Phone Number:
Location: United States > New Jersey > Jersey Shore > West Long Branch
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in West Long Branch
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites West Long Branch 2.5*
Number of rooms: 86
Official Description (provided by the hotel):
Stay Smart at the Holiday Inn Express Hotel & Suites of West Long Branch, NJ, ideally situated near exit 105 of the Garden State Parkway, minutes from Monmouth Mall and beautiful Long Branch Beaches. We are proud to unveil the latest enhancements to our wide array of first-class features the addition of 42 new guest rooms as well as a heated, indoor pool, game room and state-of-the-art fitness center. As always, we offer attentive service with a personal touch to complement our spacious, attractive accommodations. Relax and revive with our Simply Smart bath collection and guest-recommended shower heads featuring three powerful spray settings. When it s time for work, you ll be pleased to find generous work desks, complimentary WiFi in our premier guest rooms and throughout the hotel, and a 24-hour business center. We also invite you to treat yourself to a stay in one of our large two-room suites or Jacuzzi suites for a step up in luxury. Every day, wake up to our complimentary Express Start Breakfast Bar, including scrumptious cinnamon rolls and select hot items. Guests must be 21 years of age or older to check in (some exceptions apply). Valid photo ID and credit card required at check in. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites West Long Branch
Holiday Inn West Long Branch
West Long Branch Holiday Inn

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