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Holiday Inn Express Hotel & Suites West Long Branch: Traveler Reviews

2.5 of 5
294 Highway 36 East, West Long Branch, NJ 07764
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107 reviews from our community

    Trip type
Traveler rating
    53
    33
    14
    4
    3
Date Rating
Jamaica, New York
1 review
“Excellent Staff, Clean Rooms”
5 of 5 stars Reviewed January 31, 2013

Stayed for 2 months while working the Sandy disaster. Managers (Clint and Brooke) and staff are friendly, helpful, and very competent. My room was clean, updated and very comfortable. Hotel in generally seemed to very quiet. Pool and gym are well equipped. Breakfast is standard but again the staff was very accommodating and always smiling. Coffee was good and the cinnamon buns sinful. The hotel is what one would expect from a very good hotel. However, the staff and service make it 5 stars.

Room Tip: Get a suite
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  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Luke L about Holiday Inn Express Hotel & Suites West Long Branch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny F, Manager at Holiday Inn Express Hotel & Suites West Long Branch, responded to this review
February 4, 2013
Hi Luke L,

We would first like to thank you for all your hard work following Hurricane Sandy. It is very much appreciated. We would also like to thank you for an outstanding 5-star review of the Holiday Inn Express & Suites West Long Branch. It is wonderful to hear that the staff provided you with exceptional service and made your stay with us a pleasant one.

Thank you again for a great review! We hope you choose to stay with us again soon.
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Cold Spring, New York
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
“Very nice place, affordable”
5 of 5 stars Reviewed January 23, 2013

Stayed here while visiting the area for our family Christmas Party. I am a Priority Club member and was not treated as such but they were still pleasant and accommodating (asked for two rooms close to one another). The rooms were clean and updated. We needed a crib for one of the rooms and they brought it up. The breakfast they provided was good and plentiful. The pool area was an added extra for the kids. The gym area was nice but we did not use it. I thougth that when we pulled up that we would hear a lot of road noise but that was not the case. I would definitely stay here again. Price was pretty reasonable. My only problem was there was only 2 bath towels in the room and there were 2 adults and 2 children in each room, the desk did send up extra towels when asked.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask CalalilyD about Holiday Inn Express Hotel & Suites West Long Branch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny F, Manager at Holiday Inn Express Hotel & Suites West Long Branch, responded to this review
January 28, 2013
Hi Calalily D,

Thank you for your 5-star review of Holiday Inn Express West Long Branch! We are glad you and your family enjoyed your stay with us during the holidays. It can be stressful traveling during the holidays, but it is great to hear that we were able to accommodate everyone and that you enjoyed the amenities we have to offer.

We hope you choose to stay with us again the next time you are in the area!

Thanks again,

Holiday Inn Express Hotel & Suites West Long Branch
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Lancaster, Pennsylvania
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
1 helpful vote 1 helpful vote
“Customer service at its best”
5 of 5 stars Reviewed December 19, 2012

Not sure if my being a Priority Club member played a role, but I was immediately upgraded to a king suite with jacuzzi and given water and cookies. Desk clerk seemed quite interested in satisfying our every need. All very friendly. Only complaint is they were a bit slow in replenishing the tasty Holiday Inn cinnamon buns at breakfast.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask RoyalB about Holiday Inn Express Hotel & Suites West Long Branch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny F, Manager at Holiday Inn Express Hotel & Suites West Long Branch, responded to this review
December 21, 2012
Hi RoyalB,

Thank you so much for an outstanding 5-star review! We appreciate your taking the time to review your stay at the Holiday Inn Express West Long Branch on Trip Advisor.

Your comments will be shared with the entire staff. Thanks again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tallahassee, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Affordable Accomadations, excellent Staff”
4 of 5 stars Reviewed December 18, 2012

I've been flying into new Jersey and working in the Long Branch Area weekly for over seven months now and have almost exclusively stayed at this particular hotel. Their staff is very accomadating and helpful, the breakfast they offer is very good, the gym offerings are adequate and the location is close enough to all of Long Branch that it isn't a long drive to any of it. Furthermore, after Hurricane Sandy, they made every effort to maintain their standards even in the face of frequent power outages and dramatic snowfall. I'd recommend this hotel to anyone traveling to the area, for vacation or for business.

Room Tip: Business travelers tend to stay on the fourth floor, its quieter over all, whereas families tend to...
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  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Consultant850 about Holiday Inn Express Hotel & Suites West Long Branch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny F, Manager at Holiday Inn Express Hotel & Suites West Long Branch, responded to this review
December 19, 2012
Hi Consultant850,

Thank you for your wonderful review of the Holiday Inn Express Hotel & Suites West Long Branch. We are glad you enjoyed your many stays with us over the last few months and that you enjoyed many of the amenities that we have to offer.

We hope to see you again soon!

Sincerely,

The Staff at Holiday Inn Express Hotel & Suites West Long Branch
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Roanoke, Virginia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
“Long stay, Long service”
5 of 5 stars Reviewed December 4, 2012

I checked into this Holiday Inn Express not knowing what to expect. I have stayed at Holiday Inns in the past without being very satisfied.
From the moment I arrived and Brooke checked me in, I could not have been more pleased. I was there when Hurricane Sandy made landfall a short distance away and the hotel lost power. The staff made sure everyone was as comfortable as possible and provided flashlights for each room. Hotel staff worked long hours during brutal conditions and always had smiles on their faces and put the best interest for their patron's comfort first.
After the storm, the hotel was inundated with emergency workers and continued their excellent service.
This is a nice, clean and welcoming hotel. I would rate them the very best Holiday Inn Express I've ever stayed at. Special and personal appreciation go to Brooke, Sean and Clint. Through all the stress (and difficult, upset people) they worked with, they were never rude or abrupt. They went above and beyond to make me feel as though my being there was important to them. Thanks for making a difficult situation much easier. The rooms are clean and comfortable, the bed is terrific.Thier indoor pool and fitness center are very nice with modern equipment. Plenty of free parking.
The only recommendation I can make is to update the laundry room and maybe improve their hot breakfast items.
Overall, thanks for a great stay and I recommend this Holiday Inn. The rates and convenient location along with the superb staff make this a true bargain.

Room Tip: I always try to get a corner room which reduces noise and is near an emergency exit
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask memory4061 about Holiday Inn Express Hotel & Suites West Long Branch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny F, Manager at Holiday Inn Express Hotel & Suites West Long Branch, responded to this review
December 6, 2012
Dear memory4061,

Wow! All of us at the Holiday Inn Express Hotel & Suites West Long Branch want to give you a huge THANK YOU for an amazing...
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
 
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Additional Information about Holiday Inn Express Hotel & Suites West Long Branch

Also Known As:
Holiday Inn Express Hotel And Suites West Long Branch
Holiday Inn West Long Branch
West Long Branch Holiday Inn
Address: 294 Highway 36 East, West Long Branch, NJ 07764
Phone Number:
Region: United States > New Jersey > Jersey Shore > West Long Branch
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 hotels in West Long Branch
Price Range: $$
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
Stay Smart at the Holiday Inn Express Hotel & Suites of West Long Branch, NJ, ideally situated near exit 105 of the Garden State Parkway, minutes from Monmouth Mall and beautiful Long Branch Beaches. We are proud to unveil the latest enhancements to our wide array of first-class features the addition of 42 new guest rooms as well as a heated, indoor pool, game room and state-of-the-art fitness center. As always, we offer attentive service with a personal touch to complement our spacious, attractive accommodations. Relax and revive with our Simply Smart bath collection and guest-recommended shower heads featuring three powerful spray settings. When it s time for work, you ll be pleased to find generous work desks, complimentary WiFi in our premier guest rooms and throughout the hotel, and a 24-hour business center. We also invite you to treat yourself to a stay in one of our large two-room suites or Jacuzzi suites for a step up in luxury. Every day, wake up to our complimentary Express Start Breakfast Bar, including scrumptious cinnamon rolls and select hot items. Guests must be 21 years of age or older to check in (some exceptions apply please call the hotel for details). ... more   less 
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