I had a short trip here just before Hurricane Sandy, and this is an excellent location for access to New York (via ferry or drive into Lincoln Tunnel) or points anywhere in NJ via the NJ Turnpike. I've been here before, and the property looks to have been refurbished and decorated. The room was on the concierge level with an excellent view of the city, and with access to the nearby club room. Room was sizable and clean, with a separate sitting area with couch, chairs and TV. Only negative about the room was that the A/C was noisy when it kicked in - a very minor issue. No problems with check-in or check-out. Overall a positive experience, and excellent alternative to staying in Manhattan.

We had a very badexperience eating breakfast at this hotel. Table was cleaned between guests, our waitress was very absentminded, had to remind her about our joiceorder and ask twice for the check! All this for 20 p.p. There are better places just around the corner!
Didn't get a roomkey at check-in because the computer was down.

I stayed there on seperate occassions using SPG points. I fell in love with the property due it's location.. a quick bus ride to NYC or a ferry right across the hotel. The view of NYC skyline from the room was amazing..

I also loved the restaurant downstairs, perfect for couple to have a candelight dinner with Bay view.
The place was going through renovation last time I was there, I would assume that it would be an even attractive property after that!

As a silver certified mystery shopper in the hospitality and restaurant industry, I will definitely say that the front desk lacked customer service skills. The TripAdvisor reviews were correct. There was an extremely long wait to be check-in. We reserved a AAA Club Level Room. The concierge insisted that we misunderstood the rate and were only entitled to a standard room with Club Lounge access. That was insulting. We had to show him what the email and rate said and ONLY THEN did he seek assistance from his supervisor. The bottom line was that the Club level was completely sold out and we WERE entitled to a club level room. They gave us $20 off of our original rate and free parking (which I also thought was included in the rate along with internet access). After waiting 30+ minutes with 2 small children, I was to exhausted and annoyed to go out for dinner. Instead we went out for dessert for our daughter's birthday. The room was nice. The view was spectacular, but the first impression via the concierge was less than stellar. Definitely not Starwood level customer service.