Based on previous reviews I was really skeptical about staying here, in fact at the last minute I suggested switching to the Marriott. My daughter was attending a Bat Mitzvah that was being catered at the Somerset so we decided it would still be simpler to stay in the same hotel as the party.
I was completely ready for a war zone when I arrived but really it wasn't all that bad. The staff was actually very, very nice. I had to laugh because one guy kept trying so hard to please but could not ever actually resolve the problem or answer the questions. He bent over backwards to try, but never had the information needed. It was pretty funny.
We were happy to save on a tip and used the cart ourselves to take our luggage to the room. Sight unseen (again, paranoid from the reviews) I asked for an upgrade at check-in. Technically nothing was available, but they managed to find a balcony which was added free of charge.
When we arrived to our room, the room service tray from the night before was still outside the door and it stayed there for a full 24 hours.
The room was very, very standard. The bathroom definitely had noticable peeling paint and the towels were not worth stealing. Also, while the balcony was a great feature, the screen had a big tear in it. i noticed that this particular room was right over a huge lush vegetation, so...in mosquito season the tear and the bushes would not make a happy combination. In fact, it would probably be mosquito hell. Flat screen TV was a nice touch, but generally the decor was dated.
I had brought my own pillowcases. The pillows looked really paultry - I don't know what they were made of - but they looked flat. Surprisingly they were extremely comfortable and we slept well.
As for the Tap Room, it did not reek of beer in any way. In fact, I enjoyed a comfortable drink by myself at the bar with a really great live band on the Friday night. Again, great friendly staff.
As for breakfast...that's where things got very wierd. The first morning we arrived about 8am. There was only one waitress for the whole place - she was very pleasant, but we eventually felt awkward asking her for things when you could see how stretched she was. The eggs were artificial, the potatoes were just OK. We don't eat red meat but there was sausage & bacon. Fruit and cereal, but...no bread, bagels or muffins. When we asked the waitress about toast - she said there wasn't any. I was about to wlak out and say that we would not be paying for it when she reminded me that breakfast came free...so...we just had the coffee and fake eggs :)
The next morning, we went later, about 10am and still only one waitress despite a large crowd. This time there were bread items but no juices. Go figure.
The Saturday night of the Bat Mitzvah there was also a wedding. Although we did not get to eat at these, I must say this hotel did an excellent job of presentation. The buffets looked really good and the tables and the rooms were superior. That night my husband and I ate dinner at the Tap room and we had a great meal for reasnable price.
The other big downside of this hotel is that it is in the middle of nowhere. It is so bad there isn't even a convenience store any where near at all.
Very small exercise room, suitable business center. Small outdoor pool.
All in all, this is not a destination town but if you have to be in the area then this is not too bad.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.