My colleague and I checked into this hotel last night. My room was fine; her door was open, windows all open (it's December), and the room reeked of chemicals. Not really sure what happened in the room that required this much cleaning, and we don't really want to know.
Go down to the front desk, inform them of the open door, freezing room, and nauseatingly strong chemical smell...no apologies, just a "well that is our only room for the night." Apparently it's OK to book guests in rooms like that. After some back and forth they were able to find another room for her.
Fast forward to this morning, when I discovered that the water is lukewarm at best, and the bathtub does not drain. Nothing to wake you up in the morning like a cold shower with water up to your knees (spoiler alert: trying to wash your legs in the sink after you shower to get the suds off is about as fun as it sounds).
I tell the receptionist...again, no apologies, just "the hot water is an issue we're aware of. And are you sure your bathtub drain wasn't plugged??" I asked her to please call me if they could resolve the bathtub / hot water issue, because if not I wanted to cancel my next two nights. She took down my phone number.
In the afternoon I'm sitting at work wondering if I should see if any space opened up at nearby hotels, so I call to ask. I'm told that "the issue has been taken care of"--still no apologies, and she sounded mildly annoyed when I clarified "so the bathtub drains and there is now hot water?" I guess following up on requests is as extraneous as a room that smells nice, or a functioning bathtub.
Unfortunately everything in the area is sold out, so I guess i'll find out in a couple hours whether my $135 will include hot water and a working bathtub
- Official Description (provided by the hotel):
- The Somerset Hills Hotel, Central New Jersey's hidden gem offers boutique style accommodations and full service features including 111 spacious guest rooms, The Tap Room bar & Lounge, Full service restaurant with in-room dining, outdoor pool, fitness room and over 5,000 square feet of function space. Centrally positioned between NYC and Easton PA in the hills of Warren, NJ. Come experience the new style of the Somerset Hills Hotel ... more less
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- Also Known As:
- Somerset Hills Warren