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“Convenient for nearby wedding venue” 3 of 5 stars
Review of Holiday Inn Totowa

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Holiday Inn Totowa
3.0 of 5 Hotel   |   1 Route 46 West, Totowa, NJ 07512   |  
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Ranked #1 of 1 Hotels in Totowa
Williamsport, Pennsylvania
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
2 helpful votes 2 helpful votes
“Convenient for nearby wedding venue”
3 of 5 stars Reviewed 1 week ago NEW

After reading some negative reviews, it was a pleasant surprise. The staff was friendly, both at the hotel and the bar. A shuttle was provided to the reception and the check in and check out was fast and efficient. It's an easy on and off from I-80. I was disappointed that they insisted that I call on the morning of our arrival to request an early check in. That was not possible in our case. This requirement was a first for us and quite frankly unnecessary as other guests arrived early without calling and were able to check in early. The room door stuck and was hard to open and the heat lamp in the bathroom wouldn't turn off, so some of the negatives were warranted, but not so much so that I wouldn't stay there again.

Stayed April 2015, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mohan M, Manager at Holiday Inn Totowa, responded to this review, 4 days ago
Dear cweaver15,
Thank you for staying in our hotel and good comments about our friendly and helpful staff.and great comments about the hotel and the bar You are very valued guest your feed back is very important to us .we apologize for any inconvenience that the front desk asked you to call the day of arrival for early check inn, the purpose we request you to call the day of arrival to save cleaned room available for you as earliest as possible. if rooms are available we always check inn the guest specially the wedding guest who ever comes for check inn though the check inn time is 3.00 pm. we look forward to serve you in your future stay
Sincerely
Mohan M
General Manager
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184 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
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English first
Neptune, New Jersey
1 review
5 of 5 stars Reviewed 1 week ago

Your Front Office Manager, Mark Elmadroub, was extremely helpful and polite. It was a pleasure dealing with him!!

The room was beautiful, comfortable, clean and we loved it! Every employee was very polite and were always helping everyone.

Room Tip: Get a room nice and high!
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  • Stayed April 2015, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seymour, Tennessee
Top Contributor
105 reviews 105 reviews
12 hotel reviews
Reviews in 32 cities Reviews in 32 cities
42 helpful votes 42 helpful votes
1 of 5 stars Reviewed 1 week ago

This is the first negative review I have given since joining Tripadvisor, but please take notice. Holiday Inn is a trusted hotel chain, but this is the exception. Location is ok if not going out after dark. Area around hotel is trashy. Hotel is quite dated showing leaks and age. Some staff (support)friendly, but some (front desk evening shift) not so much. No food within walking distance. We had issues with our room and service was slow to respond. Not up to Holiday Inn standards.

Stayed April 2015, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mohan M, Manager at Holiday Inn Totowa, responded to this review, 1 week ago
Dear Ellejoycreek ,

Thank you for staying in our hotel . You are very valued guest we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. The feedback we receive from our valued guests, like you, enables us to target problem areas. We have taken immediate corrective measures we welcome any opportunity to improve. we apologize for any inconvenience Please give a chance to serve you in future.

Sincerely,

Mohan M
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Las Vegas, Nevada, United States
Senior Contributor
29 reviews 29 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Staying at this hotel right now. Enjoying free Wi-Fi, watching a flat screen TV in a clean comfy room! Been a Priority Club member for 30+ yrs but hadn't stayed in a HI in a while . Just like visiting an old friend!

Room Tip: No great views, hotel overlooks a busy local highway, but the shopping nearby is GREAT!
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  • Stayed April 2015, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The location of this place was a little off-putting. Stayed there because of a wedding block and proximity to reception. Was pleasantly suprised by the attentiveness and efficiency of the reception staff. A LARGE group of people arrived at the same time and when I saw the long line at check in I thought we'd be late to the wedding. Couldn't believe how fast and efficiently (and pleasantly) we got through registration. Rooms were comfortable. Only complaint was that we were "overlooking" both the river and HIGHWAY (noise) which could have been more disturbing had we not been exhausted! Checkout too was a breeze. Attended a breakfast the next morning and staff there were also very accommodating. This is not a posh place by any stretch of the imagination, but STAFF made up for the "adequate" hotel facility.

Room Tip: Rooms that overlooked the river seemed to have more highway noise. This place is not in a great loca...
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  • Stayed April 2015, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Orange, New Jersey
1 review
5 of 5 stars Reviewed 2 weeks ago

I recently stayed here for my wedding at the Valley Regency. The hotel staff was extremely helpful for all of my needs. They were able to accommodate all of my guests staying at the hotel going back and forth to the Valley Regency with shuttles. I also did breakfast in the morning for my guests and everyone appreciated this extra step!

  • Stayed March 2015, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mohan M, Manager at Holiday Inn Totowa, responded to this review, 2 weeks ago
Dear Kristyn G
Thank you for taking time to share your wonderful comments and 5 star rating on your recent stay for your wedding in Holiday Inn Totowa NJ,and we are happy to know that your wedding group enjoyed their stay and everyone appreciated this extra step. our dedicated staff was extremely helpful for all of your needs . it gives us great pleasure that you were satisfied with the shuttle service, accommodation and the great buffet breakfast . We strive to make our guests stay more comfortable and valued .we look forward to serve you in your future stay.
Sincerely
Mohan .M
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Newark, New Jersey
1 review
5 of 5 stars Reviewed 3 weeks ago

I booked the Holiday Inn for my wedding at The Tides Estate in North Haledon. Mo was more than accommodating he gave me and my bride a complimentary king room and complementary shuttle service (this came once 10 rooms were booked) to and from The Tides (about 20-30 minutes each way plan accordingly), he even did an extra trip on the way back since friends/family not staying wanted to party after with us. Which leads to The Ruby Lounge (bar/club) attached to the hotel. Although it wasn't the greatest of bars it had a big dance floor and they were playing good music and it wasn't expensive. Over all the bar was perfect so I didn't have to plan anything for an afterparty just told my guest I'd meet them there.

There were several wedding parties stay at this hotel on the same night, but you would never know it. The staff did a great job of staying organized and putting each party on a different floor.

I would recommend this Holiday Inn to anyone getting married in the area!

  • Stayed March 2015, traveled as a couple
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mohan M, Manager at Holiday Inn Totowa, responded to this review, 2 weeks ago
Dear JayAPD,,

Thank you for taking time to share your wonderful comments and 5 star rating on your recent stay for your wedding in Holiday Inn Totowa NJ,and we are happy to know that your wedding group enjoyed their stay the rooms our friendly staff service and the shuttle . it gives us great pleasure that you were satisfied with all aspects of our operation. We strive to make our guests stay more comfortable and valued .we look forward to serve you in your future stay.
Sincerely
Mohan .M
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Totowa

Address: 1 Route 46 West, Totowa, NJ 07512
Phone Number:
Location: United States > New Jersey > Totowa
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Totowa
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Totowa 3*
Number of rooms: 153
Official Description (provided by the hotel):
Modern 5-story property with interior hallways. Suburban location. Refrigerator, coffee makers, moveable desk/swivel chair in each room. Doc's Bar & Grill with satellite sports coverage, dj, Chinese restaurant on property. Indoor and outdoor free parking. Banquet and meeting rooms from 10-300. High speed wireless internet access,video games, health club, complimentary newspaper, breakfast , and beverage Monday through Friday. Close to Montclair State, William Paterson, Meadowlands Sports Complex, ABB, Hoffman La Roche, and Willowbrook Mall. ... more   less 
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Also Known As:
Holiday Inn Totowa Hotel Totowa
Totowa Holiday Inn

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