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“Accommodating” 4 of 5 stars
Review of Holiday Inn Totowa

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Holiday Inn Totowa
3.0 of 5 Hotel   |   1 Route 46 West, Totowa, NJ 07512   |  
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Ranked #1 of 1 Hotels in Totowa
Reading, Pennsylvania
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
“Accommodating”
4 of 5 stars Reviewed 1 week ago

We arrived early but management did everything possible to accommodate us and make our stay enjoyable. Easy access from the highway, especially after making a couple of trips trips to the immediate area. Very close to eateries, shopping and convenient stores. Nice covered and well lit at night parking lots (under the hotel) a few steps from the elevators. Clean with impeccably set beds and clean linen. The bar on premises not crowded at all but late it comes to life and stays that way till the early hours (especially weekends). The lobby and the parking lot in front of it give a cozy and homely touch to the coming guests.

Room Tip: Rooms on East side have a good view of the busy Rt 46 but quiet
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  • Stayed December 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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173 reviews from our community

Traveler rating
    47
    49
    45
    13
    19
See reviews for
36
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Hartford, Connecticut
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I read many of the other reviews, at least on the IHG main website and I'm starting to wonder if these hotel groups have a paid staff that write their reviews. Here is the "truth" in a nutshell regarding this Holiday Inn.

Start with getting into their parking lot, poor signage and you have to drive through store alleyways to reach their parking lot, bad first impression. Desk clerk was friendly and helpful, but did not greet me as a Gold IHG customer is typically greeted. If that was all that was wrong with this hotel it would be no big deal, but it shows lack of training, representative of poor management. You also immediately get the feel you aren't in a great neighborhood, for women traveling alone it might even hint of an unsafe feel.

1. At 4.3 on the IHG site it's way overrated, in my opinion it should be more like a 3.0.
2. Bed had a lousy mattress, collapsed in the middle or something, far below what I've come to expect from decent business hotels, Holiday Inn Express have better quality, this was not a comfortable mattress.
3. 20 year old PTAC, which provides Heat and A/C, it actually worked ok for a unit of it's vintage, but they need to update to newer models, and NO wall thermostat, just clumsy, not easy to read, slide controls on the unit. This speaks volumes to someone like me that travels all the time, it shows the hotel is behind in technology and maintenance.
4. Bathroom floor had black mildew in the grout at the base of where tub meets floor, unsanitary and downright unnecessary if rooms are maintained properly. Caulk around the top of the tub was loose and wallpaper was falling off,
5. NASTY stain on the ottoman for the chair, don't even want to imagine what made that stain, again more signs of poor maintenance and quality control in housekeeping. A well managed hotel would clean that in a heartbeat, and not allow guests to see it.
6. In general the whole building has an old, not so well maintained feel to it.
7. The final thing that kind of summed up my experience was on my way out I asked if they had a bottle of water, you know those little ones that cost 25-30 cents, and was told they didn't, which was nonsense. They had 20 of those guest bags lined up and each one had at least one bottle in it, they have bottled water behind the front desk, And if an IHG Gold member asks for a .30 cent bottle of water they should gladly hand one over. Really pathetic customer service.

I will not be staying at this hotel again, I'm hoping maybe the owner or GM will read this and start looking at what makes this a less than average hotel experience,and start doing something about it.

Room Tip: Look for a different hotel
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  • Stayed December 2014, traveled on business
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mohan M, Manager at Holiday Inn Totowa, responded to this review, 1 week ago
Dear MikeF62,
Thank you for staying in our hotel and good comments about our friendly and helpful staff. You are very valued guest .we apologize for any inconvenience The feedback we receive from our valued guests like you, enables us to target problem areas we have taken immediate corrective measures on your feed back .we are working on more directional signs we look forward to serve you in your future stay
Sincerely
Mohan M
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed 3 weeks ago

We are regulars at the Holiday Inn in Totowa, NJ. We stay there on every trip to NYC. We are extremely well treated by all staff members and everyone in our group has only positive comments about this hotel, the rooms, the complimentary breakfast and all staff. Unfortunately, we are not at the hotel long enough to enjoy the amenities.
A special "thank you" to the General Manager, Mr. M and to Mr. E, front desk staff for their dedication, patience and flexibility with our group!!

Stayed October 2014, traveled on business
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Plantation, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 10, 2014

We came in for a friends wedding.. The staff was very pleasant, rooms were clean, the staff had great hospitality and worked to makes us feel at home. They were very quick to help us and bring us whatever we needed. I would stay here again.

  • Stayed November 2014, traveled with friends
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virginia Beach
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 3, 2014

Not bad good a bit overpriced . room was a little outdated but was very clean . good price and conveniently close to were I was work . would stay there again .. No complaints . friendly staff nice bathrooms

Stayed November 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Cruces, New Mexico, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 3, 2014

All the staff were wonderful people. Maids, servers, bartender, front desk - all very helpful. Laundry room on premise. Restaurant on premise. Free breakfast and wifi included and free HBO. Great hotel overall.

  • Stayed October 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oshawa, Canada
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 14, 2014

We stayed at this hotel for 3 nights, while visiting NYC. I found this hotel to be quite nice, clean, pleasant staff and overall a good hotel.

It was right off the Interstate, which was good, but as I came on a bus trip, the bus had a hard time getting into the parking lot. We managed and all was good.

  • Stayed August 2014, traveled with friends
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Totowa

Address: 1 Route 46 West, Totowa, NJ 07512
Phone Number:
Location: United States > New Jersey > Totowa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Totowa
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Totowa 3*
Number of rooms: 153
Official Description (provided by the hotel):
Modern 5-story property with interior hallways. Suburban location. Refrigerator, coffee makers, moveable desk/swivel chair in each room. Doc's Bar & Grill with satellite sports coverage, dj, Chinese restaurant on property. Indoor and outdoor free parking. Banquet and meeting rooms from 10-300. High speed wireless internet access,video games, health club, complimentary newspaper, breakfast , and beverage Monday through Friday. Close to Montclair State, William Paterson, Meadowlands Sports Complex, ABB, Hoffman La Roche, and Willowbrook Mall. ... more   less 
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Also Known As:
Holiday Inn Totowa Hotel Totowa
Totowa Holiday Inn

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