We drove 10 hours from Michigan to New Jersey only to be told at check-in that they booked us for one night not two, and they would not honor the price of $104 they quoted, now it would be $117 AND they could only get us the room for a second night if we agreed to pay even more for that second night. The person at the desk spoke very poor English and did not seem to understand how to pull up the information. First he couldn't find the reservation at all. Then he thought we were traveling with a large group and asked if everyone in our party was here. My husband said, "There are only two of us in our party." "Ok, I have you here for one night." "No, we are booked for two." "Ok, the price is $117." "No, the price is supposed to be $104 and the reservation is for two nights." He refused to honor the quote or reservation, and was unmoved by our confirmation. Rather than allow them to gouge us for more money than they agreed to, we left and stayed at the Crown Plaza down the street. It actually cost more but we were glad not to let them get away with baiting and switching the price for us. We were completely disgusted with the entire experience. When I called the national reservation line to complain the manager seemed uninterested our experience and kept asking me to go back and work it out with the Totowa Holiday Inn Mgr. We were not billed for the night but got zero compensation for our troubles or the increase in price we had to pay elsewhere. I also agree with one of the other reviews regarding the need for a facelift. We did not see the inside of a room, but the entire place seems tired and in need of renovation. Not up to Holiday Inn standards. That would not have stopped us from staying there but might keep some from booking. By far the bigger concern was their unwillingness to honor the confirmation and the rudeness of their refusal.
- Official Description (provided by the hotel):
- Modern 5-story property with interior hallways. Suburban location. Refrigerator, coffee makers, moveable desk/swivel chair in each room. Doc's Bar & Grill with satellite sports coverage, dj, Chinese restaurant on property. Indoor and outdoor free parking. Banquet and meeting rooms from 10-300. High speed wireless internet access,video games, health club, complimentary newspaper, breakfast , and beverage Monday through Friday. Close to Montclair State, William Paterson, Meadowlands Sports Complex, ABB, Hoffman La Roche, and Willowbrook Mall. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Totowa Hotel Totowa
- Totowa Holiday Inn