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Holiday Inn Totowa: Traveler Reviews

3.0 of 5
1 Route 46 West, Totowa, NJ 07512
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Holiday Inn Totowa
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104 reviews from our community

    Trip type
Traveler rating
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    23
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Date Rating
Wilmington, North Carolina
Senior Contributor
39 reviews 39 reviews
13 hotel reviews
Reviews in 22 cities Reviews in 22 cities
5 helpful votes 5 helpful votes
“A Good Stay during Blizzard”
4 of 5 stars Reviewed February 10, 2013

Mt wife and I along with about two dozen family members stayed here for our nephews wedding on Friday Feb. 8th. The hotel was clean, comfortable, and very pleasant. Not even a major blizzard could make this stay a bad one. The only thing that could have been better organized were the rides from the hotel to the Tides Estate catering facility during the storm. One van was not enough. At least 3 trips were made for our group alone.

Breakfast was good but definitely not worth the $11.95 per person charge.

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask pparrothead about Holiday Inn Totowa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amira M, Manager at Holiday Inn Totowa, responded to this review
February 13, 2013
Dear Pparrothead,

Thank you for selecting the Holiday Inn, Totowa New Jersey for your recent stay. We are truly delighted to hear that you were happy with our hotel's accommodations. We also would like to take this opportunity to thank you for your patience during the blizzard we recently experienced. With most of the transportation during the blizzard being offline due to the risky driving conditions, we decided to continue our hotel shuttle service to accommodate and uphold our promise of running the shuttle for the guests attending events in the area. We definitely value and appreciate your input, and we will most certainly take this into consideration for the future . You are a valued guest, and we definitely look forward to your future stays with us.

Sincerely,
Amira M.
Guest Services
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pueblo West, Colorado
Top Contributor
176 reviews 176 reviews
31 hotel reviews
Reviews in 48 cities Reviews in 48 cities
44 helpful votes 44 helpful votes
“Great Visit; Excellent Customer Service”
4 of 5 stars Reviewed February 3, 2013

My bride and I stayed here while visiting New Jersey. Fortunately we had a quiet room, very clean, with great a/c. Young woman on the front desk (Latoya) provided absolutely excellent customer service. I am hearing impaired and needed assistance in scheduling our next stop. Latoya cheerfully and efficiently assisted (I was unable to get assistance at other Holiday Inns). It is obvious she enjoys her job and hones her skill at every opportunity.

  • Stayed June 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Jim N about Holiday Inn Totowa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amira M, Manager at Holiday Inn Totowa, responded to this review
February 4, 2013
Hello Mr. Jim N,

We would like to thank you for being a valued guest, and for your recent stay at the Holiday Inn, Totowa, NJ. We are happy to hear that you were pleased with your room accommodations during your latest visit. Most importantly, we are pleased that you were most satisfied with our customer service that you received from our front desk staff. Our staff is trained to uphold the true meaning of providing quality customer service so that the guest feels as comfortable as possible in all aspects of their stay at our facility. We truly look forward to your future stays with us.

SIncerely,
Amira M.
Guest Services
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Portage, Michigan
Senior Contributor
42 reviews 42 reviews
33 hotel reviews
Reviews in 31 cities Reviews in 31 cities
20 helpful votes 20 helpful votes
“Good value but you need to know a couple of things”
3 of 5 stars Reviewed January 25, 2013

This is a older classic Holiday Inn. It is adjacent to US46. Rooms on the east and south have significant road noise. If you want a quiet room, stay on the west and north facing rooms.

The staff is friendly. They handle special request just fine. I ate at the buffet once, it is acceptable, but nothing special.

The rooms are comfortable and modern enough. Everything works and the TV are all flat screens. Wifi works well.

The place on the weekend had many “weekend getaway” customers. If you are getting away, then you will find similarly noisy neighbors, which might be good when you are making noise yourself. If you are a quiet person, you might ask at the desk to be separated from these revelers.

For business travelers I would say try the Crowne Plaza just a mile away. Its about $30-50 more a night, but the restaurant is good and has a more business attitude.

Room Tip: Pick a north or west facing room to shield from road noise.
See more room tips
  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Kazoo_Bruce about Holiday Inn Totowa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amira M, Manager at Holiday Inn Totowa, responded to this review
January 28, 2013
Dear Kazoo_Bruce,

We truly appreciate you for your most recent stay at the Holiday Inn, Totowa,NJ. We are pleased to hear that you were happy with our staff, room accommodations, and complimentary guest wifi.
You are a valued guest, and your feedback is very important to us. We will definitely work on the points of concern you have addressed in your review. Once in a while we accommodate tour groups, however we try our best to separate these groups from our corporate guests. We will most definitely see to it that any future stays with us will be more comfortable.

Sincerely,
Amira M.
Guest Services
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Hartford, Connecticut
1 review
“Diamond In the Rough”
5 of 5 stars Reviewed January 12, 2013

Everything about my two day stay at this Holiday Inn was perfect. I have never seen a hotel at this price click so well. I travel all the time for work. I will be returning to this location! The staff was concerned about every detail. Lobby, lounge, and my room spotless. Very good for you Holiday Inn Totowa, NJ you deserve this! Thank You so much.
Bob Sheldon Hartford, CT.

Room Tip: Room 509 has the best view of the city. This Hotel A++++++
See more room tips
  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Robert S about Holiday Inn Totowa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amira M, Manager at Holiday Inn Totowa, responded to this review
January 17, 2013
Dear Mr. Robert S.,

Thank you for selecting the Holiday Inn, Totowa, NJ for your two day stay. We are truly elated that you were happy with our service, staff, room accommodations, and lobby. This positive feedback is truly a reward in itself, and allows our staff to continue providing exemplary service to our guests. Our main objective at our facility is to uphold the best customer service we can so that the guest feels as comfortable as possible during the duration of their stay with us. Thank you for being a valued guest, and we look forward to your future stays with us.

Sincerely,
Amira M.
Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston
Senior Contributor
27 reviews 27 reviews
26 hotel reviews
Reviews in 16 cities Reviews in 16 cities
26 helpful votes 26 helpful votes
“Pleasantly Surprised !”
5 of 5 stars Reviewed January 3, 2013

I am not really a Holiday Inn type of guy, but.... maybe I will be.
This hotel was recommended for guests attending a wedding in the area. I was there for just one night but my stay could not have been better! The room was recently and very nicely renovated, the bath products (Bath & Bodyworks) and towels were great and the people who worked there were wonderful. I ate at their in house restaurant and the food was good (bar food) and inexpensive, plus the bar stays open until 3:00 am. I would stay here again in a heartbeat! The only problem I had was with directions, it is very hard to find the hotel and the address is not GPS compatible. I wish I could offer some help, but it is the craziest way to access a hotel I have ever seen.

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask John G about Holiday Inn Totowa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amira M, Manager at Holiday Inn Totowa, responded to this review
January 7, 2013
Dear JohnG1974,

We would like to thank you for such a wonderful feedback regarding your last stay with us at the Holiday Inn, Totowa, NJ. We are pleased to see that you truly enjoyed your stay, and that our hotel and staff met your expectations. Your positive feedback allows us to strive on a daily basis to acheive the best quality and customer service. We also value your detailed input on arriving at the hotel. We are also working on making the entrance sign more visible for our guests to avoid future difficulty with locating the facility. You are a valued guest and we truly look forward to your future stays at our hotel.

Sincerely,
Amira M.
Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Holiday Inn Totowa

Also Known As:
Holiday Inn Totowa Hotel
Holiday Inn Totowa Hotel Totowa
Totowa Holiday Inn
Address: 1 Route 46 West, Totowa, NJ 07512
Phone Number:
Region: United States > New Jersey > Totowa
Amenities:
Business Center Fitness Center Free High-Speed Internet Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 hotels in Totowa
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Modern 5-story property with interior hallways. Suburban location. Refrigerator, coffee makers, moveable desk/swivel chair in each room. Doc's Bar & Grill with satellite sports coverage, dj, Chinese restaurant on property. Indoor and outdoor free parking. Banquet and meeting rooms from 10-300. High speed wireless internet access,video games, health club, complimentary newspaper, breakfast , and beverage Monday through Friday. Close to Montclair State, William Paterson, Meadowlands Sports Complex, ABB, Hoffman La Roche, and Willowbrook Mall. ... more   less 
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