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“Pleasantly Surprised !” 5 of 5 stars
Review of Holiday Inn Totowa

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Holiday Inn Totowa
3.0 of 5 Hotel   |   1 Route 46 West, Totowa, NJ 07512   |  
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Ranked #1 of 1 hotels in Totowa
Boston, Massachusetts
Senior Contributor
38 reviews 38 reviews
32 hotel reviews
Reviews in 16 cities Reviews in 16 cities
33 helpful votes 33 helpful votes
“Pleasantly Surprised !”
5 of 5 stars Reviewed January 3, 2013

I am not really a Holiday Inn type of guy, but.... maybe I will be.
This hotel was recommended for guests attending a wedding in the area. I was there for just one night but my stay could not have been better! The room was recently and very nicely renovated, the bath products (Bath & Bodyworks) and towels were great and the people who worked there were wonderful. I ate at their in house restaurant and the food was good (bar food) and inexpensive, plus the bar stays open until 3:00 am. I would stay here again in a heartbeat! The only problem I had was with directions, it is very hard to find the hotel and the address is not GPS compatible. I wish I could offer some help, but it is the craziest way to access a hotel I have ever seen.

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amira M, Manager at Holiday Inn Totowa, responded to this review, January 7, 2013
Dear JohnG1974,

We would like to thank you for such a wonderful feedback regarding your last stay with us at the Holiday Inn, Totowa, NJ. We are pleased to see that you truly enjoyed your stay, and that our hotel and staff met your expectations. Your positive feedback allows us to strive on a daily basis to acheive the best quality and customer service. We also value your detailed input on arriving at the hotel. We are also working on making the entrance sign more visible for our guests to avoid future difficulty with locating the facility. You are a valued guest and we truly look forward to your future stays at our hotel.

Sincerely,
Amira M.
Guest Services
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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153 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
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English first
Totowa
1 review
5 of 5 stars Reviewed December 24, 2012

the place is outstanding, location is just perfect, and the room is clean the noice is limited even though it is on the hiway, and the staff are helpful, the prices and service are fair, and again the location is not that bad at all.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amira M, Manager at Holiday Inn Totowa, responded to this review, December 26, 2012
Dear Cori G,

Thank you for such wonderful feedback regarding your stay at the Holiday Inn, Totowa, NJ. We appreciate your review. We are thrilled you found the hotel, staff, and ammenities to be up to par. Your positive feedback gives us strength towards continuously providing the best customer service and experience at all times. You are a valued guest and we truly look forward to your future stays with us.

Best Regards and Happy Holidays

Sincerely,
Amira M., Guest Services
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
39 reviews 39 reviews
15 hotel reviews
Reviews in 23 cities Reviews in 23 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed December 6, 2012 via mobile

We stayed here one night with a bus group of about 80. The room and the beds were comfortable althought the bathroom sink/vanity was wierd, where the sink was several inches into the vanity requiring the user to lean over to use it. "Continental breakfast " was included. The breakfast room decor was awful. Nothing but round tables seating 8 with what looked like colored bed sheet table cloths and stained upholstery on the chairs. The toaster was in slow motion and built up a line. Maybe they should use another or a faster toaster.

Stayed December 2012
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amira M, Manager at Holiday Inn Totowa, responded to this review, December 11, 2012
Thank you for staying with us and leaving us such a detailed review. We are pleased you liked your clean room and our bedding. We apologize that the breakfast area was not to your expectations, however, your valued feedback is very important to us. We will see to it that everything will be taken care of immediatley to improve the quality of service. We promise your future stay will be more comfortable.

Sincerely
Amira, Guest Services
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
nyc
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 18, 2012 via mobile

The rooms are actually nicer than the outside appearance of the hotel. The restaurant's name, the "Ruby Lounge" misleads you in thinking that the place is tacky. We actually though the restaurant was a strip joint when we first pulled in as it has blackout shades pulled down over the windows! All and all staff was great and efficient and we received a call from the front desk asking if all was ok. Will definitly stay here again . Big room, nice bedding, lots of pillows who could ask for more at $109 a night!

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clifton, New Jersey, United States
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 6, 2012

This time I stayed here for four days, each have been storm related the staff is friendly respectfull and caring, they understand how upset everyone is, they greet everyone with smile and always ask if there is anything else they can do? an exceptional welcome. The staff were very professional and helpful I give them and A+, theroom are spacious and clean. I would definitely recommend this hotel. It was like home away from home.

  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chester, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 6, 2012

Me and my fiancee have stayed here numerous times and have never been disappointed, friendly staff, spacious rooms, nice food. Room service is reasonably priced and the food is good! Would definitely recommend, I am booked to stay there November and December 2012!
I had booked an advanced purchase, no cancellation reservation and because I had to cancel one of the nights they waived all of the fees and gave me a full refund which they did not have to do as this was my mistake, I had booked one extra night that we didnt need. Only negative is the price is sometimes a little expensive, but not always!

  • Stayed July 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne, New Jersey
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 of 5 stars Reviewed November 5, 2012

We stayed at the Holiday Inn in Totowa, NJ in the aftermath of Hurrican Sandy. Many in New Jersey had to leave their homes because of a week or more without power or heat Lucky ones where able to find hotels in which to stay. This hotel was a great disappontment. The management acted as if no emergency was takling place. They were rude to guests and didn't make eye contact. They offered nothing to their displaced and stressed patrons to make their situation a little easier to handle. (Exceptions were Ms.Olivo at the front desk and the staff of the Ruby Lounge who were very helpful and friendly.) The rooms were not clean. Lower-priced hotels in the area went above and beyond to help their guests during this difficult time. It makes me very sad that the Holiday Inn did not step up when needed.

Stayed November 2012, traveled with family
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Additional Information about Holiday Inn Totowa

Address: 1 Route 46 West, Totowa, NJ 07512
Phone Number:
Location: United States > New Jersey > Totowa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 hotels in Totowa
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Totowa 3*
Official Description (provided by the hotel):
Modern 5-story property with interior hallways. Suburban location. Refrigerator, coffee makers, moveable desk/swivel chair in each room. Doc's Bar & Grill with satellite sports coverage, dj, Chinese restaurant on property. Indoor and outdoor free parking. Banquet and meeting rooms from 10-300. High speed wireless internet access,video games, health club, complimentary newspaper, breakfast , and beverage Monday through Friday. Close to Montclair State, William Paterson, Meadowlands Sports Complex, ABB, Hoffman La Roche, and Willowbrook Mall. ... more   less 
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Also Known As:
Holiday Inn Totowa Hotel Totowa
Totowa Holiday Inn

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