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“Worst Hotel Experience I Have EVER Had” 1 of 5 stars
Review of Holiday Inn Totowa

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Holiday Inn Totowa
3.0 of 5 Hotel   |   1 Route 46 West, Totowa, NJ 07512   |  
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Ranked #1 of 1 Hotels in Totowa
La Canada Flintridge, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Worst Hotel Experience I Have EVER Had”
1 of 5 stars Reviewed October 16, 2012

If I could give the hotel a negative rating I would. The staff was incredibly rude and unhelpful. Our first morning at the hotel my boyfriend and I tried to order room service but the concierge wasn't sure if the hotel even offered room service. They transferred our call to the restaurant and the wait staff informed us they did in fact offer room service but the restaurant was too busy and we would have to wait at least an hour. So we decided just to go down the restaurant ourselves. When we arrived we saw that the restaurant was completely empty (except for us and the two waiters). We immediately ordered coffee (noting that we were in a hurry to get to a wedding - the whole reason we were at this horrible hotel in the first place) and our waiter disappeared. After ten minutes we complained to the other waiter that we still had not received our coffee. That waiter disappeared into the kitchen. We waited for 20 minutes and no one ever came back to give us our coffee or check on us so we were forced to leave.

Unfortunately, that was the best part of our experience at the Totowa Holiday Inn. The rooms seemed clean enough, but the beds were incredibly uncomfortable and the hotel was more expensive than nicer hotels in the area. Everyone on the staff was rude to us, and on top of all that, when I got my credit card bill I found that the hotel overcharged us. When I complained to the management they refused to deal with the issue and so I had to go to the corporate complaints department. Unfortunately the matter is still unresolved and I'm still out my almost $80. The experience was so horrible I don't think I will ever stay at another Holiday Inn. I would not recommend this hotel to anyone.

Room Tip: There aren't any good rooms here
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  • Stayed September 2012, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Totowa, responded to this review, October 30, 2012
Dear Laura N,

Thank you for your review regarding your recent stay at our hotel. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance.

Sincerely,

Pam G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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160 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
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English first
St. Paul
Contributor
19 reviews 19 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 15, 2012

As other reviewers said, it is quite loud at night. The bathroom light could not be turned off so I had to leave the door closed. The hotel is very industrial looking. Latoya was very helpful in trying to get a taxi. The next morning, they tried calling for a cab several times and it never showed. It isn't real easy to get to and if you don't have a car, this isn't the place for you. Finally had to have someone from work come get me. I'll stay at a different hotel next time with shuttle service. It's clean which is the only thing it had going for it.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicopee, Massachusetts
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed October 8, 2012

The hotel is located near many shops and restaurants. The rooms are very comfortable and spacious, but not so clean. The sheets were stained and had blood on them, we thought housekeeping would change them but they just redid the beds with the same sheets. There was mold in the bathroom. A couple of lights were out in our room but the staff took care of it as soon as we called it in. The food was good.

  • Stayed October 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Totowa, responded to this review, November 1, 2012
Dear Brenda V,

Thank you for taking the time to review our property. We are delighted to read you found our location convenient and the rooms comfortable and spacious, however, it is disappointing to read that your stay was negatively affected by our housekeeping. Please accept my apologies for any inconvenience caused you. I would like to assure you that we take each comment seriously as it has always been the goal of our hotel to deliver only the best quality services. Your feedback will be forwarded to the department involved to address your concerns.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Connie D
Case Manager
IHGCare
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Clifton, New Jersey
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 25, 2012

The price is right and near the mall we also used the expercise machines lots of fun there, the rooms are big too and very clean place. we slep there mainly on the weekend so not to be bothered with the kids, we do shopping at the mall then stright to the hotel

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reston, Virginia
Top Contributor
206 reviews 206 reviews
23 hotel reviews
Reviews in 69 cities Reviews in 69 cities
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed September 4, 2012

The receptionist was polite and friendly. He found our reservation fast and directed us to our room on the 5th floor. We noticed nail clippings on the rug in the room. The carpet had obviously not been vacuum cleaned. There was other dirt on the rug as well. They moved us to another room. There was also some dirt on the rug in this room as well. They may need to purchase new vacuum cleaners. There was lipstick on the wine glass in the bar. This hotel is also expensive for its location and what it offers.

  • Stayed September 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clifton, New Jersey
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 25, 2012

We staied there several times and the people always nice for meeting and stuff the location is right on the highway can not be missed, we liked the top floor for the view the noice is really minimum even though it is on the highway oh and it is not far from Willibrook mall we sure to come again

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 20, 2012 via mobile

Everything was great. I love the look of the rooms. I did the hotel impossible test to see if the room was clean and I couldn't find and dust or dirt. Also when I first got there my room was not ready but I was immediately given another room. I received a call around 9pm to check in how my stay was going and I'd there was anything I needed. I thought this was great. Never experienced that at other hotels. All employees were very nice and attentive to my husband and I. I will definitely be staying at this hotel again and any Holiday Inn. I hope all Holiday Inns have exceptional service like this one.

  • Stayed August 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Totowa

Address: 1 Route 46 West, Totowa, NJ 07512
Phone Number:
Location: United States > New Jersey > Totowa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Totowa
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Totowa 3*
Official Description (provided by the hotel):
Modern 5-story property with interior hallways. Suburban location. Refrigerator, coffee makers, moveable desk/swivel chair in each room. Doc's Bar & Grill with satellite sports coverage, dj, Chinese restaurant on property. Indoor and outdoor free parking. Banquet and meeting rooms from 10-300. High speed wireless internet access,video games, health club, complimentary newspaper, breakfast , and beverage Monday through Friday. Close to Montclair State, William Paterson, Meadowlands Sports Complex, ABB, Hoffman La Roche, and Willowbrook Mall. ... more   less 
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Also Known As:
Holiday Inn Totowa Hotel Totowa
Totowa Holiday Inn

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