If I could give the hotel a negative rating I would. The staff was incredibly rude and unhelpful. Our first morning at the hotel my boyfriend and I tried to order room service but the concierge wasn't sure if the hotel even offered room service. They transferred our call to the restaurant and the wait staff informed us they did in fact offer room service but the restaurant was too busy and we would have to wait at least an hour. So we decided just to go down the restaurant ourselves. When we arrived we saw that the restaurant was completely empty (except for us and the two waiters). We immediately ordered coffee (noting that we were in a hurry to get to a wedding - the whole reason we were at this horrible hotel in the first place) and our waiter disappeared. After ten minutes we complained to the other waiter that we still had not received our coffee. That waiter disappeared into the kitchen. We waited for 20 minutes and no one ever came back to give us our coffee or check on us so we were forced to leave.
Unfortunately, that was the best part of our experience at the Totowa Holiday Inn. The rooms seemed clean enough, but the beds were incredibly uncomfortable and the hotel was more expensive than nicer hotels in the area. Everyone on the staff was rude to us, and on top of all that, when I got my credit card bill I found that the hotel overcharged us. When I complained to the management they refused to deal with the issue and so I had to go to the corporate complaints department. Unfortunately the matter is still unresolved and I'm still out my almost $80. The experience was so horrible I don't think I will ever stay at another Holiday Inn. I would not recommend this hotel to anyone.
- Official Description (provided by the hotel):
- Modern 5-story property with interior hallways. Suburban location. Refrigerator, coffee makers, moveable desk/swivel chair in each room. Doc's Bar & Grill with satellite sports coverage, dj, Chinese restaurant on property. Indoor and outdoor free parking. Banquet and meeting rooms from 10-300. High speed wireless internet access,video games, health club, complimentary newspaper, breakfast , and beverage Monday through Friday. Close to Montclair State, William Paterson, Meadowlands Sports Complex, ABB, Hoffman La Roche, and Willowbrook Mall. ... more less
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- Also Known As:
- Holiday Inn Totowa Hotel Totowa
- Totowa Holiday Inn