We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Front Desk Manager” 5 of 5 stars
Review of TR Hotel

Save Saved
You added TR Hotel to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 2 more sites!
TR Hotel
290 Highway 37 East, Toms River, NJ 08753 (Formerly Holiday Inn Toms River)   |  
Hotel amenities
Ranked #1 of 10 hotels in Toms River
Wayne, New Jersey
1 review
“Front Desk Manager”
5 of 5 stars Reviewed February 11, 2013

It was a delight talking and dealing with Jennifer Hayden Schel during our stay at Holiday Inn. She was so friendly and helpful. Should we have a need to stay in south Jersey in the future, Holiday Inn will be our choice.

Room 320

  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny F, Manager at TR Hotel, responded to this review, February 13, 2013
Joann B-

It is great to hear that you enjoyed your stay at the Holiday Inn Toms River! Thank you so much for the 5-star review, and the wonderful comments about our front desk manager, Jennifer. Your comments will be shared with her and the entire staff.

We can't wait until your next visit!

Sincerely,

Holiday Inn Toms River
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

324 people have reviewed this hotel

Traveler rating
    177
    68
    38
    23
    18
See reviews for
131
37
21
71
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • English first
  • German first
  • Any
English first
Detroit, Michigan
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 9, 2013

I spent 3 weeks at the hotel. Jennifer is great!!!! She knows every guest by name and will greet you everyday as you come and go.,Her CUSTOMER SERVICE IS SECOND TO NONE! THE HOUSEKEEPING'S STAFF IS AWESOME!! The hotel is very clean and the bed are nice. The front deck did everything to make my stay nice, and the food is good.

Rickye R.

Room Tip: if you need anything just call the front desk they will take care of you.
See more room tips
  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny F, Manager at TR Hotel, responded to this review, February 11, 2013
Hi Ricksolutions,

Wow! What a wonderful review! We are so glad that you enjoyed your stay with us and that Jennifer made such a great impression. Your comments will be shared with the entire staff.

Thank you for the fantastic 5-star review! We hope you choose to stay with us again soon!

Sincerely,

Holiday Inn Toms River
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wilmington, North Carolina, United States
1 review
5 of 5 stars Reviewed February 7, 2013

Saun and Pool were great amenities.
Location was central.
Older hotel was OK.
The room was VERY NICE!
The Staff was best
Ask for Jennifer Schel when you need customer service that exceeds your EXPECTATIONS!
Happy Hour and Cookies in the afternoon were a nice bonus!
Dining Staff was friendly and provided very good service
A Big Thank You to Dana Lancelotti, Director of Sales for for making excellent accomodations at Hotels Unlimited Group of Properties in the Toms River, NJ Area.
Another Big "Thank You!!" to Dana & Staff for hosting a special Customer Appreciation Banquet/Party. The food was absolutely delicious! Thank you for the gifts, entertainment, everything!

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny F, Manager at TR Hotel, responded to this review, February 8, 2013
Dear Redana S,

Thank you for a wonderful 5-star review of the Holiday Inn Toms River! We are so glad you enjoyed your stay and all of the amenities we have to offer our guests.

We all give you a big Thank You! for this spectacular review. Your wonderful comments will be shared with the entire staff!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed February 6, 2013 via mobile

The palms restaurant was avery pleasant experience the entire staff wasfriendly. The food was great an served quickly. I especially noticed the manager sharon Gallo, she always
Has a smile and afriendly word of encouragement for my husband and I we were going through some rather difficult times. She joins her staff workin side by side with them not just giving orders and always finds time to inquire as to how her customers are doing. Other managers should take a lesson from her.....excellent.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny F, Manager at TR Hotel, responded to this review, February 7, 2013
Hi 6671,

Thank you for an amazing 5-star review! We are glad you enjoyed the food and the service at The Palms Restaurant at the Holiday Inn Toms River.

Your wonderful comments will be shared with Sharon and the entire staff.

Thanks again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lavallette, New Jersey
1 review
5 of 5 stars Reviewed February 6, 2013

I recently stayed at this Hotel after losing my home due to Hurricane Sandy. In my time of need, the front desk manager was most helpful to not only me but many other guests as well.

Jennifer Schel in particular did everything she could to make my stay comfortable in a joyful and timely manner.

I felt compelled to write this review because, as a business owner myself I appreciate it when someone says something nice regarding me or my business as most people only mention the bad things.

Sumana J Hettiarachchige

Room Tip: Ask for Jennifer
See more room tips
  • Stayed December 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny F, Manager at TR Hotel, responded to this review, February 7, 2013
Dear Sumana123,

Thank you so much for the kind 5-star review! We are so glad you were able to stay with us and that we were able to make your stay during a very stressful time a pleasurable one. We are very saddened that so many were displaced after Hurricane Sandy, but it's great to hear that we are able to help even a little.

Thank you again!

Sincerely,

Holiday Inn Toms River
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nutley, New Jersey
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 5, 2013

Recently stayed with a group of friends and our children. It's been a long time since I stayed at a hotel with such wonderful staff. We were greeted by Jennifer at the front desk and it was like being greeted by a friend. She was very friendly to the kids and were able to get us rooms near each other. My daughter made sure she said Hi to Jennifer every time we went through the lobby. We ate at the restaurant twice for breakfast, twice for lunch and once for dinner. Lorraine was our server at EVERY meal. Despite having a packed restaurant, she was always friendly and helpful with the menu items. The only complaint about the restaurant was they were out of a few of the menu items we wanted and the bar was sparsely stocked. We often had to go with our third choice. The indoor pool was great, one of the best I've seen. My friends and I all agree that we will definitely stay here again.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny F, Manager at TR Hotel, responded to this review, February 6, 2013
Dear EAP4311,

Thank you so much for an amazing 5-star review! We are all so glad to hear that you and your family completely enjoyed your stay with us at the Holiday Inn Toms River.

Your wonderful comments will be shared with the entire staff, and we hope you choose to stay with us again in the future!

Sincerely,

Holiday Inn Toms River
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati, Ohio USA
Top Contributor
52 reviews 52 reviews
17 hotel reviews
Reviews in 19 cities Reviews in 19 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed January 31, 2013

I stayed here for the Home Show at the Pine Belt Arena and got an eye and ear full. There were Red Cross, Savation Army and the clean up crews needed because of Sandy. I especialy felt for those who were staying here because they had no home left. The Staff handled the goings on with great patience and humor. I left my ball cap in the room after checking out so I called them to see if they had it. I was phoned about twenty mins. later to be told that it was being held at the desk.

Room Tip: New Jersey roads are hard to get used to. What's a Jugg Handle?
See more room tips
  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny F, Manager at TR Hotel, responded to this review, February 1, 2013
Dear dandapatioman,

Thank you so much for the wonderful review! We are so glad you enjoyed your recent stay with us and we hope you choose to stay with us again soon!

Sincerely,

Holiday Inn Toms River
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to TR Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about TR Hotel

Address: 290 Highway 37 East, Toms River, NJ 08753 (Formerly Holiday Inn Toms River)
Location: United States > New Jersey > Jersey Shore > Toms River
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 10 hotels in Toms River
Price Range (Based on Average Rates): $$
Official Description (provided by the hotel):
Ideally situated off of the Garden State Parkway and close to a wide array of Jersey Shore attractions, the TR Hotel in Toms River offers a fanatical devotion to quality, cleanliness and one-on-one care. Cutting-edge amenities, peerless service and state-of-the-art facilities, plus a convenient location, make it the perfect pick whether you're planning a vacation or business trip to Toms River.The hotel's location in Toms River, NJ is especially ideal for corporate travelers who seek to maximize efficiency and productivity. There are a number of military facilities nearby, including McGuire Air Force Base, and Exelon's Oyster Creek Power Plant is also easily accessible. Also, for meetings of up to 400 people, you can consider making use of one of the five function rooms we offer.Vacationers find endless entertainment outlets in Toms River, NJ. The hotel's proximity to Seaside Heights means beaches, shopping, a scenic boardwalk and amusement park rides are 10 minutes away. You can also take a day trip to the Jersey Shore Premium Outlets, just 20 miles from the hotel.Guests look forward to coming home to Toms River, NJ because of this hotel's fantastic amenities. The heated, indoor pool and a sauna promise relaxation, and free hotel-wide Wi-Fi access keeps you connected. Happy hour at Palm's Lounge is always fun, and dinner at Palm's Restaurant is sure to satisfy. Guests must be 21 or older to check in (some exceptions apply). Valid photo ID and credit card required at check in. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Booking.com, Priceline and Otel so you can book your TR Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Toms River Hotel Toms River
Toms River Holiday Inn

Owners: What's your side of the story?

If you own or manage TR Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.