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“Great hotel” 5 of 5 stars
Review of Comfort Inn

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Comfort Inn
2.0 of 5 Hotel   |   2215 Route 37 East, Toms River, NJ 08753   |  
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Ranked #3 of 10 Hotels in Toms River
Staten Island, New York
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Great hotel”
5 of 5 stars Reviewed July 13, 2012

Freindly staff,great breakfast clean rooms would stay again.

  • Stayed July 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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99 reviews from our community

Traveler rating
    35
    36
    13
    7
    8
See reviews for
40
26
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11
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • German first
  • Any
English first
Cranston, Rhode Island
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed April 15, 2012

Have been to many Comfort properties, this was the only bad experience. Check In - clerk was trying to set a speed record for her rehearsed lines about breakfast, the pool, etc. We were only there as witnesses. Her co-worker just laughed when I commented that it was too fast to understand. Assigned the the 3rd floor, no smoking. The hall stunk with cigarette smoke. More about this later. The room was clean. The heater only had two working settings. Luckily my wife likes it very warm, so she was comfortable. One of the reasons we stayed here was internet access. My wife had stayed there the month before and had no problem. We both brought our laptops. The name of the server had changed as obviously the setup. My wife's computer would not connect nor would mine. I disabled my firewall thinking that might be the issue, but still no access. We could connect to the server, but no internet. Called desk when first discovered, I was informed that they would reboot and I should try later. No mention of calling us when it had rebooted. The second time we called we were told it was our computers and it had nothing to do with them and besides she had no clue about fixing the problem. The drain in the bathtub would not stay open, so you had to hold it open most of the time or the tub filled. We were there for two nights. There was no discount for the second night which is fine if we got the same service. Instead, the second night when I pulled down the covers the same blood spot that was there in the morning. (I have no idea if it was there originally or not.) The usual Comfort Inn breakfast mini-buffet was there. The 'warm' items were scrambled eggs and sausage patties which were served room temperature in an elaborate electric warmer which was either off or not working. It apparently is the normal state of things as I observed two separate guests come in, plate the eggs and sausage and immediately go to the microwave to heat. We did not go back day two. When it was time to leave we were told by the clerk that a) we had faulty computers b) the rear portion of the 3rd floor was smoking. I explained that it was our part of the hall the stunk. Apparently they do not stock air freshner, c) all the drains work and d) even paying full rate why would we think we would get clean sheets. I forgot to tell her about the breakfast food, but I am sure that was my fault also. Of course, there was no offer of refund or reduction or coupons or a paper clip as it was not their fault. I blame the management for not properly training their staff at this location. For the record, we checked in April 11 and checked out April 13. I will return to the Comfort chain, just not this motel.

Room Tip: go someplace else
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  • Stayed April 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia B, Manager at Comfort Inn, responded to this review, April 21, 2012
Dear Sir,
Thank you for writing a review on trip advisor. I would like to address a few issues. Our third floor has 8 smoking rooms and the rest are non-smoking. There are times that we must assign guests to non smoking rooms on that floor as we have no other choice.
Our bedlinens are changed every 3rd day after spending 2 nights, regardless of what rate you pay.
Since our hotel is practically brand new we have all the up to date gadgets(I'm refering to the tub stopper) It's simply a push down and pop up mechanism.
As for the internet, the connection is checked daily as well as the management using the wi-fi on our cell phones. There are times that it is the fault of individual computers.
Hopefully I have explained to you about some of these issues and thank you again for writing.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toms River
1 review
5 of 5 stars Reviewed April 12, 2012

Very friendly staff Pat, Amanda, Ashley and Brielle They were very nice and friendly if you needed anything they were always there to help. They know how to do their jobs and are very well at it. The maids on the other hand if you asked for towels they would give you sheets and if you asked for sheets they would give you towels the only thing they understood was when you asked for toilet paper. The hotel has a nice indoor pool and hot tub. I love this hotel its the best in toms river.

  • Stayed January 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Montreal, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 10, 2012

We were very surprised with this hotel. Comfortable clean and updated rooms, basic breakfast available and staff very friendly.

  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ohio
Top Contributor
92 reviews 92 reviews
45 hotel reviews
Reviews in 65 cities Reviews in 65 cities
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed April 1, 2012

Clean a bright lobby and hallways. Indoor pool and hot tub. Breakfast was less than average but had the basics. Location is probably the thing about this hotel. Just a few miles from the beach and the Garden State Pkwy.

  • Stayed April 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed February 24, 2012

The place is clean and everyone is very nice and accommodating.

Room Tip: Although we were away from the elevator and ice machine, as requested, we still heard the road traff...
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  • Stayed February 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Annapolis, Maryland
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed February 11, 2012

The comfort inn surprised us for a 3 star hotel, it was comfortable, clean and most of all quiet even though it's right on the highway. Car noise was not an issue.

  • Stayed February 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Inn

Address: 2215 Route 37 East, Toms River, NJ 08753
Phone Number:
Location: United States > New Jersey > Jersey Shore > Toms River
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 10 Hotels in Toms River
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn 2*
Number of rooms: 1
Official Description (provided by the hotel):
Brand new hotel with indoor heated pool and spa, fitness center, plasma tv's & dvd players in all rooms, wireless internet and a continental breakfast with waffles. ... more   less 
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Also Known As:
Comfort Inn Toms River
Toms River Comfort Inn

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