Have been to many Comfort properties, this was the only bad experience. Check In - clerk was trying to set a speed record for her rehearsed lines about breakfast, the pool, etc. We were only there as witnesses. Her co-worker just laughed when I commented that it was too fast to understand. Assigned the the 3rd floor, no smoking. The hall stunk with cigarette smoke. More about this later. The room was clean. The heater only had two working settings. Luckily my wife likes it very warm, so she was comfortable. One of the reasons we stayed here was internet access. My wife had stayed there the month before and had no problem. We both brought our laptops. The name of the server had changed as obviously the setup. My wife's computer would not connect nor would mine. I disabled my firewall thinking that might be the issue, but still no access. We could connect to the server, but no internet. Called desk when first discovered, I was informed that they would reboot and I should try later. No mention of calling us when it had rebooted. The second time we called we were told it was our computers and it had nothing to do with them and besides she had no clue about fixing the problem. The drain in the bathtub would not stay open, so you had to hold it open most of the time or the tub filled. We were there for two nights. There was no discount for the second night which is fine if we got the same service. Instead, the second night when I pulled down the covers the same blood spot that was there in the morning. (I have no idea if it was there originally or not.) The usual Comfort Inn breakfast mini-buffet was there. The 'warm' items were scrambled eggs and sausage patties which were served room temperature in an elaborate electric warmer which was either off or not working. It apparently is the normal state of things as I observed two separate guests come in, plate the eggs and sausage and immediately go to the microwave to heat. We did not go back day two. When it was time to leave we were told by the clerk that a) we had faulty computers b) the rear portion of the 3rd floor was smoking. I explained that it was our part of the hall the stunk. Apparently they do not stock air freshner, c) all the drains work and d) even paying full rate why would we think we would get clean sheets. I forgot to tell her about the breakfast food, but I am sure that was my fault also. Of course, there was no offer of refund or reduction or coupons or a paper clip as it was not their fault. I blame the management for not properly training their staff at this location. For the record, we checked in April 11 and checked out April 13. I will return to the Comfort chain, just not this motel.
go someplace else
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for writing a review on trip advisor. I would like to address a few issues. Our third floor has 8 smoking rooms and the rest are non-smoking. There are times that we must assign guests to non smoking rooms on that floor as we have no other choice.
Our bedlinens are changed every 3rd day after spending 2 nights, regardless of what rate you pay.
Since our hotel is practically brand new we have all the up to date gadgets(I'm refering to the tub stopper) It's simply a push down and pop up mechanism.
As for the internet, the connection is checked daily as well as the management using the wi-fi on our cell phones. There are times that it is the fault of individual computers.
Hopefully I have explained to you about some of these issues and thank you again for writing.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.