My family and I stayed at the Residence Inn at Tinton Falls, NJ for 2 nights in August 2007.
My husband and I tried the pool and hot spa. The pool was too cold so we enjoyed the hot spa instead. There was a noticeably strong chlorine smell coming from the spa, but we ignored it. Coming back to our room to change I immediately noticed that the area that the blue swimsuit was immersed was faded. It also reeked of a heavy chlorine smell. My husband went down with the swimsuit to the front desk to complain and we were told to talk with the general manager in the morning.
In talking with the manager directly, he said he would research it and get back to me. The manager seemed nice, interested and helpful. He mentioned that there is an insurance form that I could fill out if there is a problem. Later that night, there was a message on our hotel phone from the manager. He said, "I did some research. The chemicals we use in there usually does not fade stuff like that at the power that we have it to. Not sure what it might be."
I figured the manager was not going to help me and is not showing any responsibility for my damaged swimsuit, so I will contact the Marriott directly. I contacted Marriott and they said there was nothing they can do because they require that the hotel where a service issue occurred be given the responsibility for the resolution of that issue. So, if the manager says the jacuzzi was being operated according to specification, they support that decision.
The following day, my daughters tried the hot spa. They said it wasn't very warm. Wondering, did they change the water after I complained? Hmmmm... Other than the hot spa, our stay at the Residence Inn in Tinton Falls was very nice.
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- Also Known As:
- Residence Inn Tinton Falls Hotel Tinton Falls
- Tinton Falls Residence Inn