We reserved 5 rooms for my family from of a larger block that we arranged for guests who were coming from outside the New York area to attend my daughter's wedding in Teaneck. We spoke to and emailed the hotel sales department multiple times over the course of the 6 months leading up to the wedding. We confirmed numerous times that we would have the Executive Suite for 2 nights (even specified in our contract with Marriott). When my wife and daughter arrived the night before the wedding, they were told the Executive Suite had been given to someone else since they were a day late (not what was written in the contract, but my wife didn't have it with her, although at that point we were not going to evict the other people). They were told there were no other rooms available in the hotel, but were then given a room on the conceirge floor.
I arrived the next day and checked in with Reno, the front desk manager. I told him about the problem the night before. We went through each of the other rooms and pre-checked in the other guests. Reno was very professional.
The breakfast we had arranged for our guests the next day went off flawlessly and I must complement the staff person (whose name I do not know) who helped set up the room and made sure everything went off smoothly.
If it weren't for the problem with the Executive Suite I would have rated the Marriott Glenpointe higher. The property is easily accessible from Manhattan, has a very large parking lot, a huge lobby, and nicely appointed rooms.
- Official Description (provided by the hotel):
- The newly-renovated Teaneck Marriott at Glenpointe features an ideal location and sophisticated amenities to make this one of the premier hotels in Teaneck, NJ. This hotel is just west of the George Washington Bridge and provides easy access to I-95 and I-80, to provide a quick 20 minute commute to Times Square and downtown Manhattan. The brand new lobby is highlighted by the onsite Pancetta restaurant and lounge featuring a savory Italian menu with authentic flavors. With over 26,500 sq. Ft. Of event space and on onsite event planner, this hotel is a great venue for your business meetings and wedding receptions. The spacious guest rooms and luxury suites are perfect for weekend getaways and business trips to the New York-area, and are highlighted by Marriott's signature bedding and stylish decor. Guests can maintain an active lifestyles with cardio equipment and free weights, or they can unwind as they relax in the onsite Spa at Glenpointe. Stay at the Teaneck Marriott at Glenpointe, and enjoy the perfect combination of amenities and a great location in Teaneck, NJ. ... more less
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- Also Known As:
- Teaneck Marriott At Glenpointe Hotel Teaneck
- Marriott Teaneck