I booked 2 nites at this Hotel, across the water in a beautiful area of Spring Lake for our 30th anniversary. The rates were high but for summer its expected. Included in the price is breakfast. When we arrived about 7 pm , on a Saturday, the deck was filled with people dining and you had to cut through this area with your bags to get to the front desk. After being charged over $500.00, we went to our very tiny room, with a "FULL BATH. The tiny shower with mini sink was barely enough space to fit in and out of the room. The toilet was in another corner of the room!. It gets better....
When it came time to go to sleep, we heard clanking noises , alot of them, dish washers and it sounded like a garbage truck was in my room. I went down stairs and spoke to someone in the restaurant and was reassured that the NOISE would stop and it did not. At midnight we decided to contact the hotel manager, who was responsive and apologetic and we advised that we wanted our money back for the 2 nites, and she agreed to refund us. We packed up and drove home at 12:30 AM and got in about 2AM. Stay away from ROOM 11, ITS OVER THE KITCHEN.
By the way, I did get a full refund and I advised them that they need to inform their guests about this room problem being over the kitchen. Also you should know that hotel guests do not get preferred seating at breakfast. Although its included in the price, the restaurant is open to the community , so seating is first come first served. I suggested they change that policy. I only knew this because I asked about it when I checked in.
- Official Description (provided by the hotel):
- 13 modern guest rooms with pillow top mattresses and some with an ocean view in a Victorian home built in 1883. Location: On the beach and boardwalk. Amenities: Restaurant, patio dining area, cocktail lounge and wrap-around porch with lounge chairs. Dining and dreams packages. Beach passes included. Year-round. ... more less
- Reservation Options:
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- Also Known As:
- Grand Victorian @ Spring Lake Hotel Spring Lake