Went to this hotel so that we could attend my son and daughter in laws college graduation party. Room was adequate, our biggest problem arose from the "free" breakfast. We arrived at the breakfast area at 9:15 am (breakfast is served until 10:00 am), only to find absolutely no where to sit. At least 10 other people were standing around waiting for a place to sit, some even opting to stand and eat. No attempt by the hotel staff was made to accommodate any of the guests. We finally got a table after about 20 minutes, but found that when we tried to get something to eat there was nothing left. When we asked the lady in charge of the breakfast bar if any more food was going to be put out she replied that the breakfast ends at 10:00, so she would not be replenishing anything. We asked the asst. manager about it, and he replied by asking me what kind of nationality my last name was! He so mishandled the situation that it evolved into a shouting match, which at one point resulted in him saying to us that he was going to comp our room for the night, but since we "chose to yell at him" he wasn't going to do that!
When we checked out of the hotel, my husband asked the hotel general manager why they didn't try to compensate us in some way for the breakfast fiasco, his reply was that since we thought the hotel was so bad we would never come back any way they didn't owe us anything!
The worst part of this whole thing was the Asst. Manager who we had the argument with actually called a Hampton Inn we use regularly in our hometown for business to complain about us!!! How unethical is that!!!
I must say though that the Hilton Corporation did rectify the situation by giving us a full refund and extending their apologies for the incident.
- Official Description (provided by the hotel):
- The Hampton Inn South Plainfield-Piscataway is located Just 2 miles from Rutgers University and less than 20 miles from Newark Liberty International Airport in South Plainfield, New Jersey. Visit our hotel and enjoy a free hot breakfast, complimentary high-speed internet access, & a clean and fresh Hampton bed®. Whatever the reason for your visit, keep in shape at our fitness center & indoor pool. Explore many South Plainfield area attractions just steps from our centrally located hotel. ... more less
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- Also Known As:
- Hampton Inn South Plainfield-Piscataway Hotel South Plainfield
- South Plainfield Hampton Inn