WE HAD 3 ROOMS FOR 3 NIGHTS FOR TOTAL OF 9 NIGHTS
1. Angelo the night manager was very cooperative and changed 2 of our 3 rooms as the 2 rooms were filthy with curry smell and tried to find us shampoo
2. Carmela, the young desk lady on Tuesday morning was pleasant and apologetic and has the proper attitude and customer service.
3. The young man who cleaned the rooms on Sunday helped find a bottle of shampoo (probably left by another guest) as we had 3 rooms and no shampoo in the rooms.
4. Rooms were newly renovated.
1. no lobby and no coffee/tea in lobby despite website's description, but I was told that in October the hotel would offer this service, but still no real lobby.
2. Rooms 207 and 211 which were first offered to me had very bad curry smell and were filthy. room 207 had a cockroach on floor near the sink. When I complained about the cockroach, they told me it was not possible and that I must have been mistaken, but I know what I saw and it was in the kitchen area near the trash can, so I do not think it was a butterfly!
3. The young lady at the front desk on Monday (NOT Carmela who was a sweetheart) was dismissive and argumentative - she tried to defend everything I complained about. My room on the 2nd floor while superficially OK, but had very bad odor when I turned on the range hood fan. She said she would send someone to clean residual grease and filter in hood, but never happened. My room had ceiling water leak above toilet but she said nobody stayed in room above and that it was maybe the AC unit. Since the AC units in room are window ones and not central, it was a bit insulting to my intelligence that she was so defensive and rude.
WE USUALLY STAY AT HAMPTON INNS WHICH HAS A 100% CUSTOMER SATISFACTION POLICY SO WE WERE VERY DISAPPOINTED IN THIS HOTEL'S ATTITUDE
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- Also Known As:
- Extended Stay America Princeton / South Brunswick Hotel South Brunswick
- Extended Stay Monmouth Junction
- South Brunswick Extended Stay
- Extended Stay America - Princeton - South Brunswick North America - NJ