We attended a conference on a weekend. Everytime we found something to like, there was something that was negative. The front desk staff was alternately very helpful and surly and rude, depending on who was working, the time of day, and the day of the weekend. One member of the staff would tell us a situation was handled and when we checked after the shift change, the next staff member knew nothing about it. We requested a refrigerator in our room because of a medical need, and were promised at check in that it would be delivered "later". It never came. We had to run back and forth to the front desk to retrieve items out of the refrigerator in the front office during the day and night.
The bathroom and amenities were delightful, but we needed to ask for more towels, shampoos and lotions for 3 people. The beds were attractively made up, but one was lumpy and too soft, and the other lumpy and bouncy.
We ate at the two restaurants while we were there. The taste, variety and quality of the food was above average. We found the pub had a wider selection on the menu and to be a better value than the buffet offered in the main restaurant. The wait staff was excellent and totally attentive without hovering. They provided great customer service!
- Also Known As:
- Doubletree Somerset Executive Meeting Hotel Somerset
- Doubletree Somerset Executive Meeting Hotel
- Official Description (provided by the hotel):
- Situated on 16 sprawling acres, our beautifully renovated hotel offers all the amenities you'd expect from a sophisticated urban hotel - plus indoor and outdoor pools, basketball and tennis courts and more. ... more less
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