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DoubleTree by Hilton Somerset Hotel & Conference Center
3.5 of 5 Hotel   |   200 Atrium Drive, Somerset, NJ 08873-4197   |  
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Enjoy Some Family Fun!
Ranked #8 of 15 Hotels in Somerset
Las Vegas, Nevada
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
“short stay”
4 of 5 stars Reviewed August 15, 2012

stayed four days very clean and classey a little out of the way but worth it ,excellent staff at front desk always looking to help had granddaughter with me and they could not give her enough attention and cookies she really liked the hotel a lot.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DTSomerset, General Manager at DoubleTree by Hilton Somerset Hotel & Conference Center, responded to this review, August 21, 2012
It was our pleasure to host you and your granddaughter during your four day stay at the Doubletree Somerset Hotel & Conference Center. Our staff is committed to providing exceptional service at every turn, so I'm glad to read your kind words for our team. We hope to welcome you both again with our world-famous Doubletree Cookies!
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511 reviews from our community

Traveler rating
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    75
    31
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
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English first
Kalamazoo, Michigan
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 of 5 stars Reviewed August 5, 2012

I always check my bed linens upon arrival to any hotel. At this one, I found hair in my bed. I am not certain if the sheets had been changed from the previous guest and that is totally unacceptable!! I was increasingly frustrated, because housekeeping did not respond immediately to change the linen. I had to call twice and eventually had to leave for a dinner meeting. Luckily, by the time I had returned the linen had been changed. As one reviewer mentioned, the towels in this hotel are dingy. You can tell that they ere white at one time, but need to be replaced. They are not soft.
The rest if my stay was just fine. I enjoyed the Hilton Honors reception on Wednesday night. I had meals in both of the hotel restaurants and the food and service was good. The hotel lobby and check in area are very nice. There is nothing within walking distance of this hotel, so you need a car or be prepared to call a taxi. I did see hotel shuttle vans, but not sure of the distance they traveled.

Stayed July 2012
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DTSomerset, General Manager at DoubleTree by Hilton Somerset Hotel & Conference Center, responded to this review, August 6, 2012
I am delighted you were able to enjoy our evening reception as well as dining at our onsite restaurants Tuscany and TK’s lounge. Although your overall experience at the Doubletree Somerset Hotel and Conference Center was positive, I am truly disappointed to learn your interactions with housekeeping were not as you expected. It is our hope to provide each guest a relaxing stay and we look forward to welcoming you back again soon to experience all we offer.
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staten island
Contributor
20 reviews 20 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed July 29, 2012

Upon arrival room reeked from urine. Complained to desk. They sent up a guy with a mop. No change. There was dirty toilet paper and q-tips in the hall for three days. Complained but no response. A/c went on and off through the night sounding like a jet engine. Holes in the bed sheets. Internet $10.00 a day and hardly worked. Trays in the hallway all weekend. Needed to leave drivers license to use luggage cart.

  • Stayed July 2012
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DTSomerset, General Manager at DoubleTree by Hilton Somerset Hotel & Conference Center, responded to this review, August 1, 2012
It is extremely disappointing to read comments such as yours. This is not the experience we expect for any of our guests and we truly regret any inconvenience you may have experienced. As we continue to strive to provide the highest level of customer satisfaction to all guests, we will share your remarks with our staff. It is our hope that you will have to the chance to visit us again to renew your trust. Thank you
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Virginia Beach, Virginia
1 review
3 of 5 stars Reviewed July 24, 2012

The bed was fine, But I found that things needed repair, like moulding missing off both paintings that were hanging over bed, wooden drawer in bathroom had sloppy repair marks to cover scratch and dents, one of the lamps in the room didn't work. But the room was clean, bed comfortable and nice and cool. Also hardly any parking space because there was a wedding party staying there at the same time. .

  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DTSomerset, General Manager at DoubleTree by Hilton Somerset Hotel & Conference Center, responded to this review, August 1, 2012
It is wonderful to learn you were able to relax and enjoy our Sweet Dreams bedding during your stay. We will share your feedback with the maintenance team so they may address your concerns as needed. For future stays do not hesitate to reach out to us while you are here so we can work together to ensure your accommodations meet expectations. We appreciate your patience with the parking and hope to welcome you back to the Doubletree Somerset Hotel and Conference Center.
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2 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed July 18, 2012

Stayed at this hotel 2 times in the last month, traveling with a group of friends. First time was nothing bad, but nothing spectacular either, So decided to go again. Will NEVER return.
For the sake of fairness, will go into both positives and negatives.
Negatives: Front desk is NOT at all helpful. They do not have a clue as to whats going on, claiming that reservation desk is not located in the hotel and they are not responsible for what they promise there. Very slow service. Seem to have many new staff members who need better supervision.
We reserved a deluxe pool patio room, but were placed into a regular one. When I went back, they tried to argue with me that I didn't reserve the deluxe room, until I provided them with confirmation email. In the end they gave me a double bed room without a pull-out sofa (which was on the original reservation). So my wife and I had to sleep separately with kids in the bed.. Balcony handle and lock broken.
My wife called asking for the fridge in the room, which we were promised would be there, When we checked in, we were told that there were no fridges available. We had baby food which would go bad -- all I heard was "sorry, we can give you some ice bags".
Hotel managers are not as helpful as they would be in other hotels.
They constantly run out of towels by the pool. Often you have to wait an hour or more for them to bring the towels.
Overall, hotel is aging and is in need of some refreshment.
Positives: nice grounds, nice pool, tennis courts, basketball.
Conclusion: Stay at Westin or at Hampton Inn.

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DTSomerset, General Manager at DoubleTree by Hilton Somerset Hotel & Conference Center, responded to this review, July 24, 2012
To read comments such as yours is disheartening as these are not the experiences we expect for our guests. Your comments will be utilized as we refresh our commitment to customer satisfaction with the team members and regret any inconvenience you may have experienced. We hope to welcome you back and renew your trust.
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Brooklyn, New York
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 17, 2012

After a bad experience last year at this hotel, my family an I decided to give them another chance. I must admit the manager Mark at this hotel was nothing but superb. The staff was friendly and went out of their way to make our stay comfortable. Thanks again for all of your efforts.

solo levy sleman

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DTSomerset, General Manager at DoubleTree by Hilton Somerset Hotel & Conference Center, responded to this review, July 24, 2012
We can’t thank you enough for your return visit to the Doubletree Somerset Hotel & Conference center. It was wonderful to welcome you back to experience our hotel from a renewed perspective. It would be our pleasure to welcome you back again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed July 17, 2012

Gurgling sound in the 1rst room. After calling twice and more than an hour later , the engineer called the reception to ask them to move us because he cannot fix the problem. We were moved to a Junior Suite which was OK. AC was very noisy and yet you can still hear everything that goes on in the hallway. Towels are not clean (more gray than white) Pool was over packed. Not enough lounge chairs and tiny towels. Some people brought their beach chairs. Will definitely not go back.

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DTSomerset, General Manager at DoubleTree by Hilton Somerset Hotel & Conference Center, responded to this review, July 24, 2012
It is our hope that each guest feels at home while here and we are disappointed to learn your stay was not as expected. Thank you for sharing your comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Somerset Hotel & Conference Center

Address: 200 Atrium Drive, Somerset, NJ 08873-4197
Phone Number:
Location: United States > New Jersey > Somerset
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 15 Hotels in Somerset
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Somerset Hotel & Conference Center 3.5*
Number of rooms: 361
Official Description (provided by the hotel):
Situated on 16 sprawling acres, our beautifully renovated hotel offers all the amenities you'd expect from a sophisticated urban hotel - plus indoor and outdoor pools, basketball and tennis courts and more. ... more   less 
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Also Known As:
Doubletree Somerset Executive Meeting Hotel Somerset

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