We stayed here for five nights during the holidays and were pleasantly surprised. The hotel was a little out of our way, but we got a great deal online and decided to give them a try. I'm glad we did.
First of all, any communication I had with the hotel staff was friendly and sincere. I have not ever had a customer service experience like this before. We dealt with Kenda, Salim, Danielle, and many others. Every one of them went above and beyond and did it with professionalism and grace. We received handwritten welcome notes with gifts of cookies and chocolate. It was wonderful.
The hotel itself is nicely maintained. The rooms are showing signs of wear and tear, with stained lampshades and some cracking grout in the bathroom. The furniture is older and the drawers do not function well. There is no fan in the bathroom, which always annoys me. The bed was comfy.
The breakfast is the downfall here. It is included in the price, but it only took one day for us to realize that it was not good stuff. The eggs tasted fake, and the bakery items were yucky. We love free breakfast, but passed on it for the remainder of the trip.
Free WI-FI and parking!
Overall, this was a great stay, and I have saved it as a "keeper" for future reference.
- Official Description (provided by the hotel):
- Newly-renovated Homewood Suites Somerset, located off I-287, is just 5 miles from Rutgers University with easy access to Princeton and Atlantic City. Our spacious new, pet-friendly suites feature free WiFi, flat-screen TVs and fully-equipped kitchens including refrigerator, microwave and coffee maker. Start your day off right with a free breakfast buffet then get in a workout at our state-of-the-art fitness center and indoor pool. Business travelers appreciate our 24-hour business center, free grocery shopping services and close proximity to businesses such as Johnson & Johnson, MetLife and Verizon. ... more less
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- Also Known As:
- Homewood Suites Somerset Hotel Somerset
- Homewood Somerset
- Somerset Homewood Suites