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“Unbelievably friendly staff” 5 of 5 stars
Review of Residence Inn Somerset

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Residence Inn Somerset
3.0 of 5 Hotel   |   37 Worlds Fair Drive, Somerset, NJ 08873   |  
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Ranked #3 of 15 Hotels in Somerset
Ontario
Top Contributor
63 reviews 63 reviews
18 hotel reviews
Reviews in 34 cities Reviews in 34 cities
26 helpful votes 26 helpful votes
“Unbelievably friendly staff”
5 of 5 stars Reviewed January 1, 2013

I have always loved the Marriott brand of hotels, but this Residence was incredible. The staff were so friendly and helpful. It must be the staff affecting the guests, but they were also kind. The manager came into the restaurant area to speak with the guests, whom she must know as they discussed personal issues. They served a fantastic hot breakfast and to our surprise dinner too! There must be an ethnic following because they provided additional items suited to the Asian and Indian community.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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54 reviews from our community

Traveler rating
    24
    21
    6
    2
    1
See reviews for
17
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Any
English first
New Jersey
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed November 15, 2012

I am a big fan of the Residence Inn overall - it's usually a top choice for our family. But after spending three nights at the nearby Fairfield Inn & Suites, the Residence Inn felt like a little bit of a stepdown. The carpeting, furniture, etc felt really dated. And the bathrooms, towels, bedding, etc weren't up to the standards of Fairfield Inn. We were ousted from our home by Hurricane Sandy so we spent 3 nights at Fairfield Inn & Suites and 4 nights at the Residence Inn. The benefits of staying at Residence Inn for us was the bigger kitchen, separate rooms for sleeping and at the top of the list was the pool (and hot tub) to keep the kids happy!! Also there were more children's channels offered on the television at the Residence Inn, which was great for our kids. The staff was very nice and friendly. We were a little disappointed that the breakfast at Residence Inn was not as good as Fairfield Inn, but it was still okay. I would give Fairfield a 5 out of 5 for their breakfast and the Residence a 3. They offered coffee and hot water for tea around the clock, which was great!!! On our last night they had one of their manager's receptions which was great - they had vegetable and meat lasagna with salad. It was more then adequate for dinner and really good!! Overall I would recommend the Residence Inn in Somerset to anyone needing the kitchen facilities and the pool. But if you just want a nice room with a living room area, sleeping area, refrigerator, coffee maker, microwave, two tv's - I'd stay at the Fairfield Inn & Suites since it's the same price range. I think once the Residence Inn gets a makeover it will be fair competion though! On another note - one negative that we experienced at Residence Inn was the rate change. Before we moved over to Residence was called the confirm our reservation and our hotel rates. There person we spoke to on the phone told us she was putting a note in the computer to maintain our rate for the duration of our stay. Unfortunately, the manager of RI did not honor this, although he didn't deny the notation was in the computer. He said that "considering the circumstances and high demand for rooms, he could no longer honor that". We were upset by this because on our 4th night the rate was going up almost $100 per night. Thankfully we were able to check out and go home after the first night of our rate change. But we were planning on shopping around for a less expensive hotel, finding friends to stay with, etc. Because the price at RI jumped way beyond what we could afford for and extended period of time. We were a little disappointed in being told they would maintain our rate and then being told otherwise.

Room Tip: No room tips, just be aware that at 2am one night our 'neighbor' had their TV on so loud it...
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  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 11, 2012

This was a very nice hotel. There was a short delay when we checked in but they give us complimentary snacks. It only took 5 minutes until we were checked in. This hotel is very clean. We even got an upgrrded room. We had a room with studio/ a king bed and sofa bed but we got a free upgrade to a 2 bedroom suit which is triple the price. Breakfest in the morning was good ann I wouldn't hesitate to stay again.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shelby Township, Michigan
Senior Contributor
35 reviews 35 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed June 27, 2012

Good option for pets. Clean rooms and convenient breakfast. Just booked another stay.

  • Stayed June 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Somerset, New Jersey
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 20, 2012

It was about three & a half months that I stayed at this hotel, being away from home was never so comfortable. The hotel staff is generous & dedicated. The rooms are clean & well lit up, room service is every day! They have an indoor pool which is an absolute nice idea for swimming in windy and cold days (since its mostly cold n windy in Somerset).
Loved their service, felt like home far away from home! :)
This is where I want to stay each time I come to Somerset! There isn't a thing I have to worry about being here!

  • Stayed February 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
East Coast, USA
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed February 21, 2012

This hotel was excellent. The hotel staff was efficient, friendly, and very welcoming. The room was clean, towels soft, and fully equipped kitchen was very convenient. The rooms are easy to access with multiple entries around the building - so you are never far from your car or find yourself walking down endless hallways. The breakfast set up was very well maintained - with fresh cut fruit, eggs, whole grain options for toast of bagels, yogurts, many cereals, juices, and we noticed some Asian breakfast options as well. There are Indian and Chinese television stations, as well as the traditional cable line up.

The staff here goes out of their way to make you feel welcomed and comfortable. Would stay here again without a doubt!

  • Stayed February 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Massachusetts
Senior Contributor
39 reviews 39 reviews
28 hotel reviews
Reviews in 23 cities Reviews in 23 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed December 21, 2011

I've stayed here three times for business and this hotel has never disappointed me. The rooms are a great size and very clean, the staff is friendly, and the breakfast in the morning is top notch. It's the only hotel I'll stay at when I'm in the Somerset area.

  • Stayed December 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Residence Inn Somerset

Address: 37 Worlds Fair Drive, Somerset, NJ 08873
Location: United States > New Jersey > Somerset
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Somerset
#5 Business Hotel in Somerset
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Somerset 3*
Number of rooms: 108
Reservation Options:
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Also Known As:
Somerset Residence Inn

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