We arrived very late . The first room we were given was in very poor condition . Mind you this is after a 14 hr car ride with 4 teenagers. My huband went to front desk and they switched out room. The next day after speaking with the mgr he apologized again and sent a nice goody bag to our room. They let us use a common area to host a family get together. The property itself is a great location the room layout awesome . The property needs a big makeover. But the staff goes above and beyond to acommodate.