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Sonesta ES Suites Somerset: Traveler Reviews

3.0 of 5
260 Davidson Avenue, Somerset, NJ 08873
Hotel amenities
Sonesta ES Suites Somerset
Ranked #7 of 15 hotels in Somerset
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65 reviews from our community

    Trip type
Traveler rating
    26
    19
    10
    1
    9
Date Rating
Fort Lauderdale, Florida
Contributor
11 reviews 11 reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
“The staff makes the stay”
4 of 5 stars Reviewed December 21, 2012

The property needs a redo in the suites, but if no one tells the staff that something's wrong, they might not have the staff to actually do quality checks. CLEAN, CLEAN, CLEAN. The MOST important to me. There were things wrong in the kitchen and bathroom, and while I was out the next day, they came in and fixed and replaced things. Then, they thanked ME. The staff I dealt with, James at the front desk and JD, are outstanding in their field. Lucille, the Dining Room lady = awesome, above and beyond helpful. See you again soon.

Room Tip: Ground floor if you have lots of heavy luggage. Only one building seems to have a handicapped ramp...
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Beatriz M about Sonesta ES Suites Somerset
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael_somerset260, Manager at Sonesta ES Suites Somerset, responded to this review
December 22, 2012
Thank you for your review of our property for your stay with us! We are very happy to hear that you enjoyed your stay with us. We appreciate your comments about the members of staff that were able to assist you during your stay and we will inform them of their performance so that they continue to treat guests with the highest level of customer service. In terms of the rooms, as you have said they are dated, but we will be getting renovations in the coming year, some possiblly starting as early as March of 2013. We hope that you will come back to stay with us and again!
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Auburn, Georgia
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
“Pleasantly surprised!”
5 of 5 stars Reviewed November 3, 2012

My husband and I recently stayed here and it was fantastic. It was not a luxury hotel, but a great home away from home and the price was super affordable. I love that they offered free wi-fi, which was a necessity for us. The rooms were spacious and we loved having the kitchenette and dining room area. Most of all the room was clean! We recently stayed at the Hyatt Regency in Philadelphia, which was four times the price and significantly filthy. If you're visiting the Somerset area and you're not looking for a luxury hotel, but you need something that provides comfort and the amenities of home, Sonesta ES Suites is a great choice.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask MArrington about Sonesta ES Suites Somerset
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael_somerset260, Manager at Sonesta ES Suites Somerset, responded to this review
December 22, 2012
Thank you for your review of our property! We are very pleased that you had a wonderful time staying with us! It is always nice to travel and have a full size ktichen to cook and space to spread out in our suites! Also, since your last stay with us, our WiFi network was completely overhauled and upgraded, so the connection quality and speed are much better while still remaining free to all guests! I hope that we will see you again in the future.
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Phillipsburg, New Jersey
1 review
1 helpful vote 1 helpful vote
“Great place to stay in the Somerset area”
5 of 5 stars Reviewed October 10, 2012

Our stay was fantastic from the minute we arrived. We were there early and the staff went out of their way to get us checked in. The rooms were spacious and very clean. Pool area always had fresh towels. The barbecue area was well maintained. Garbage was always changed. There was always fresh coffee inside the lobby. There was a variety for breakfast and everything was always fresh and hot. During our stay, the staff was always friendly and accomodating. We would definitely come back.

  • Stayed May 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Gary G about Sonesta ES Suites Somerset
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael_somerset260, Manager at Sonesta ES Suites Somerset, responded to this review
October 12, 2012
Thank you very much for your comments! We are very appreciative and are very happy to hear that you had an excellent stay with us! We are glad that you and your family were able to get in on our free daily breakfast. It is always great to have a have breakfast available when traveling. We hope that next time you are in the Somerset area we will see you again!
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Columbus, Ohio
Top Contributor
75 reviews 75 reviews
9 hotel reviews
Reviews in 18 cities Reviews in 18 cities
19 helpful votes 19 helpful votes
“it was very average”
3 of 5 stars Reviewed October 2, 2012

This hotel was very average. Nothing impressive about it, and nothing very bad about it. It was in a decent location, and was mostly clean. There was a beetle that I had killed that was found crawling on the floor. It might have either came in with us or lived there…you can decide that for yourselves. The pull out couch was decently ok, and so were the beds. Free wifi though….

  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
Ask jonathan l about Sonesta ES Suites Somerset
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael_somerset260, Manager at Sonesta ES Suites Somerset, responded to this review
October 8, 2012
Thank you very much for your review of our hotel. We are glad to hear that you did enjoy your stay with us but are sorry that your stay was only average. We strive to have every guest’s stay be exceptional and we are sorry that during your stay we did not live up that expectation. We hope that you will come back to stay with us again and that we can have your stay with us be better than expected!

Best regards,

Sonesta ES Suites Management
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Washington DC, District of Columbia
1 review
5 helpful votes 5 helpful votes
“AVOID at all costs: Staff Conspires against Guests”
1 of 5 stars Reviewed September 20, 2012

I hardly know where to begin. This hotel should be CONDEMNED. The Sonesta company bought this hotel and continues to rake in revenue under a "3 star" rating, while renting rooms that are FILTHY, OLD, CONTAMINATED and in general state of disrepair. Checked in and noticed filthy sofa, which we covered with a sheet, only to wake up and discover we had slept on a URINE-STAINED (HUGE stain) mattress pad and mattress, get sick off drinking iced-tea we made with ice out of their FILTHY ice tray, and were never able to secure door because security latch was broken. Carpets, counter-tops, even lamp shades - everything was BADLY stained. When we called to report problems to manager "Maria," she INTERROGATED over the phone as to why we hadn't called before, and her staff came to room, HARASSED and ACCUSED us, REFUSED to inspect the conditions in the room, and in true fashion of those who deflect their own problems and refuse to take any responsibility, they called the police, who ended up empathizing with us. Save yourself and send a message by steering clear of this property. Good reviews are pure delusion. For our part, a law suit is in order.

Room Tip: If you're unfortunate enough to arrive at this property, your car would be the best place to sta...
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  • Stayed September 2012, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
Ask Julia D about Sonesta ES Suites Somerset
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael_somerset260, Manager at Sonesta ES Suites Somerset, responded to this review
September 21, 2012
I know Sonesta management offered to refund your stay, I am sorry you were not willing to take us up on that offer. Sonesta recently began managing this hotel and you can be assured we will be making continual improvements in the future.

Best regards,
Sonesta ES Suites Management
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Additional Information about Sonesta ES Suites Somerset

Also Known As:
Staybridge Suites Somerset Hotel
Staybridge Suites Somerset Hotel Somerset
Somerset Staybridge Suites
Address: 260 Davidson Avenue, Somerset, NJ 08873
Region: United States > New Jersey > Somerset
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 15 hotels in Somerset
Price Range: $
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
The Sonesta ES Suites in Somerset NJ is now open! Sonesta ES Suites Somerset is located minutes from New Brunswick, Piscataway and Bridgewater, NJ. This Somerset NJ Hotel is situated directly off RT 287 North and conveniently accessible from I-95, NJ Turnpike and the Garden State Parkway and close to major corporations such as Johnson & Johnson, Aventis, IBM, AT&T and Lucent. Sonesta ES Suites Somerset is minutes from NJ Universities, including Rutgers & Princeton. Come stay with at this Somerset NJ Hotel when visiting Commerce Bank Ballpark, Garden State Exhibition Center, NJ Convention Center, & Bridgewater Mall. New York City is accessible by train, also close to the NJ Shore area. Each suite offer private baths with each bedroom & fully equipped kitchens. All rates include a complimentary full, hot and cold breakfast buffet, as well as our evening reception, Tuesday-Thursday. Free High Speed Internet DSL access available in all suites, convenience store, exercise and complimentary laundry facilities are all available on property. We welcome all guests who are at least 21 years of age to our hotel. We require a valid photo id and major credit card at the time of check-in. Cribs are available, advance request advised. Pet Policy: We accept 1 pet per suite with a one time, $150 non-refundable fee. Certain breeds & weight limits apply. Proof of vaccinations required. ... more   less 
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