We arrived very late (about 2am). We came in and checked in, but the front doors were locked, so I had to stand there to trigger the motion sensor so we could bring our bags in. The front desk staff apparently keyed something in wrong so that we could only get one keycard.
We lugged everything onto the elevator. The elevator was slow, and really cruddy looking inside (chips in the laminate, and the carpets were truly disgusting). Once we got to our room, the single keycard they had issue the TWO of us didn't work, so I had to go all the way back downstairs. The front desk staff acted like I had done something wrong, and asked if I put it next to my phone. I told them the truth, which was that I was holidng it my hot little paw all the way up the elevator and down the hall, far away from any demagnetizing elements.
When I woke up, I was disgusted to notice that the floor beside the nightstand hadn't been vacummed, and contained a previous guests nail clippings (so gross!!). Also, the couch was obviously stained.
To make matters worse, after our late arrival, we had planned on sleeping in, but the maids had other ideas for us - to get us up and out of that room as fast as possible. They were knocking on the door at 8:30, and after I told them to come back after noon, they proceeded to carry on with each other in Spanish up and down the hallway. I mean, really? Aren't people paying $100 a night to have a clean, comfortable, quite place to relax? Maybe they could have spent less time yapping and more time making sure that the rooms were actually clean.
The bathroom was clean. The toiletries smell nice, but there isn't enough shampoo or conditioner for two people to use. The lobby was very clean and modern and welcoming. The wireless worked and was free, a big plus.
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- Also Known As:
- Courtyard Somerset Hotel Somerset
- Somerset Courtyard
- Somerset Marriott