My recent stay at The Short Hills Hilton was very disappointing. The problem started upon arrival. I was shocked when the gentleman checking me in informed me that my card was declined for the amount of my room. Knowing that the card has a five figure balance, I was completely embarrassed. I called the bank to confirm the balance and asked the gentleman to run the card again. The card worked fine. No apology was given for the embarrassing moment he created. Things only got worse from here. I had two massage appointments booked in the spa. When I arrived at the spa I was informed that only one massage would be accommodated due to the lack of personnel. To be fair, other services were offered to me but I declined. At this point I was offered a meager gesture of a free drink and two thirty minute extension vouchers to be used on my next visit. They were assuming that I would be back. When I finally made it to the pool I ordered two drinks that took more than thirty minutes to arrive. Things were not going well. Next were drinks and dinner in the bar lounge area. The service was unprofessional and lackadaisical. The Hilton expects its guests to pay top dollar for its services, shouldn't the guests have their expectations met as well? The answer is yes! However, on this visit to the Hilton my experience did not exceed my expectations.
- Official Description (provided by the hotel):
- Hilton Short Hills is New Jersey's premier Four Diamond AAA rated hotel has maintained this designation for well over a decade. Located in the affluent suburban New Jersey Community of Millburn this hotel provides a modern luxury feel with first class service. In February 2013 the hotel will celebrate its 25th anniversary. The variety of room options include standard accommodations with views of the Mall at Short Hills or the woodlands, our 36 one bedroom Suites provide residential like accommodations that will not disappoint. Guests on our Executive Level have an extra amenity, the Executive Lounge providing continental breakfast, continuous beverages and evening appetizers and desserts.Enjoy the recently renovated Dining Room or relax in our comfortable Retreat Bar & Lounge. Whether on business or leisure travel the eforea spa provides a tranquil escape from the pressures of life. Lounge poolside at our indoor spa pool or enjoy the beautiful summer weather at our seasonal outdoor pool. Make it a point to visit the world class Mall at Short Hills which is opposite the hotel.If you are looking for a private banquet event or corporate meeting space the Hilton Short Hills offers some of the most exclusive event and meeting space in the region. Our 5,000 square foot ballroom can be transformed into whatever event space you envision.Our team of hospitality professionals awaits to serve you and provide the exceptional service you have come to expect from the Hilton Short Hills. ... more less
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- Also Known As:
- Hilton Short Hills Hotel Short Hills