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“Repeated excellence” 5 of 5 stars
Review of Hilton Short Hills

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Hilton Short Hills
3.5 of 5 Hotel   |   41 John F. Kennedy Parkway, Short Hills, NJ 07078   |  
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Upscale Getaway from $179
Ranked #1 of 1 hotels in Short Hills
Lynchburg, Virginia
2 reviews
1 helpful vote 1 helpful vote
“Repeated excellence”
5 of 5 stars Reviewed February 7, 2013

Jan 2013 was my third stay and I look forward to returning. The entire staff, especially the manager, could not be more helpful and pleasant. Self-parking is simple, the food is delicious, and the pool is great.

Room Tip: Get to know the manager.
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  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul H, Director of Sales at Hilton Short Hills, responded to this review, February 20, 2013
Thank you so much for your positive review. We look forward to your return to the Hilton Short HIlls. Safe Travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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463 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
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English first
Montclair, New Jersey
2 reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed January 31, 2013

The Hilton used to be a premiere spot in NJ. Sadly the facilities as well as the management are a great disappointment. Employees there can be very rude. Even though you are a consumer and could go anywhere in the NY/NJ area, you are made to feel like you are worthless! Snobby attitude that is totally unwarranted. The food is mediocre.
The spa services are iffy and the pool is very shallow and small, making it difficult to really get a good swim in. The locker room in the spa is in need of updating and not particularly clean. Try the Westminster Hotel nearby, reportedly one of the best in NJ.

Room Tip: I would suggest the Westminister Hotel In LIvingston.
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  • Stayed January 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul H, Director of Sales at Hilton Short Hills, responded to this review, February 1, 2013
Thank you for your valuable feedback and for taking the time to write and reach out to us. We take this situation very seriously, and I can assure you and all readers that this is absolutely not indicative of the experience we strive to deliver our guests. Please e-mail us your contact information directly at paul.holden@hilton.com so that we may follow up personally and immediately.

Paul Holden
Director of Sales & Marketing
973-912-7959
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
nj
Senior Contributor
28 reviews 28 reviews
19 hotel reviews
Reviews in 21 cities Reviews in 21 cities
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed January 28, 2013

We stayed at this property for one night for a mini slumber party for our daughter's birthday, mainly because of the pool. It wa a good size pool for the kids to swim around for a couple of hours.

It was very difficult for me to rate this hotel poor even though we enjoyed our stay very much and the hotel staff was very nice and accomodating. The great things first - the spa and fitness center were tastefully done. The pool, locker area, steam shower, sauna were awesome. The hotel room was well maintainted, nice and clean with lots of traditional decoration. I think it would be better if the hotel rooms have the similar clean modern look like the spa. We also ate at the Madison for breakfast. The food and service were good. Typical continental breakfast plus additional hot stations like sausage, bacon, omellete,etc. Based on these experience alone, I would rate the hotel excellent.

Unfortunately, I have a very unpleasent experience that brought down my rating from excellent to poor. The main reason I gave this hotel a poor rating was due to their valet service. I could care less about the valet since I did not use their service, but I cared a lot more when safety (or lack thereof) was involved. The hotel management really should train their valet staff to obey the safety rules. My wife almost got ran over by the valet parking attendant in front of the hotel before checking in. The driver claimed that his view was blocked by the sunglare and did not see her walking with her suitcase. I thought that the driver would learn his lesson and drove carefully but it was the opposite. As soon as he apologized he stepped on the gas and raced toward the valet parking lot which was literally across from the hotel lobby, like nothing happened. I was just glad that nobody got hurt. But to have this type of experience at the hilton short hills was not acceptable at all.

Room Tip: -Try to book the executive level rooms. nightly appetizers and daily breakfasts were worth an upgra...
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  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul H, Director of Sales at Hilton Short Hills, responded to this review, January 31, 2013
First off, congratulations on your daughters Birthday...what a special day for her! I am glad we could be a part of her celebration.

Thank you for all the positive feedback regarding your experience at the hotel. We truly pride ourselves as being New Jersey's premier hotel provide first class service to every guest.

With that said, your expereince with the valet is quite converning and I have reviewed this situation in detail with our General Manager. Our guests saftey is paramount and we appreciate you bringing this situation to our attention.

Paul Holden
Director of Sales & Marketing
973-912-7959

Please follow up with us if you would like to discuss further.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Staten Island, New York
1 review
5 of 5 stars Reviewed January 24, 2013

The entire staff at the Short Hills were very accomadating helpful and pleasant. We celebrated a 40th Spa Birthday. It was a very pleasant. We checked in at the Spa and lounged around the pool the entire day. We had a wonderful lunch. The service was qucik. The ooms were very nice well. Dinner and breakfast we very good. Service in the dining was EXCELLENT.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul H, Director of Sales at Hilton Short Hills, responded to this review, January 25, 2013
A 40th birthday is a special time in ones life, congratulations!

I am glad you had such a nice experience at our eforea Spa. Just recently the eforea Spa in Short HIlls received an award from Hilton Worldwide as the best spa in our comapny! Our team is very proud and their hard work and high level of customer service shows through in your review of our hotel.

Thank you and hope to see you back soon!

Paul Holden
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Providence, Rhode Island, United States
Contributor
14 reviews 14 reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 23, 2013

was here recently for a party for a family friend and stayed two nights. I was wondering why their needed to be a Hilton in short hills at first, but boy was I suprised. This is a superb hotel! The staff was lovely from the minute we stepped in, the rooms were modern high end equipment nd very large and the view of a river behind the pool was lovely. the food and restaurant was also excellent. The staff was really the highlight of a truly perfect and hasslefree stay.

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul H, Director of Sales at Hilton Short Hills, responded to this review, January 25, 2013
Michael -

Thank you for such a terrific review...it all starts with our a staff. Your comments make me proud of our engaged team members providing first class customer service to our guests each and every day.

I glad you had such a wonderful stay with us. Hope to see you back soon!

Paul Holden
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Nutley NJ
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 7, 2013

I try to stay at the Hilton in Short Hills New Jersey at least 3-4 times per year if for just a relaxing weekend. The Hotel is the very best in New Jersey with no doubt. The staff is excellent. The Hotel
is maintained meticulously! The service and staff cannot do enough for you. They are all pleasant and friendly . The food is excellent. They serve a wonderful complimentary cold buffet in the evening and a wonderful Breakfast in the morning. The 2 Pools and Jacuzzi are clean and the water comfortable. There is a small but sufficiently equipped fitness center! All salon services are available. The price is more than reasonable for what one receives. I strongly recommend the Hilton to anyone. The Rooms are well maintained and immaculate! For a vacation, or a short getaway it is the best! The location is perfect as everything is within driving distance such as Morris Township , NYC, Jersey City, etc. The Short Hills Mall is across the Highway if one wants to shop or browse.
You owe it to yourself to spend time in this elegant wonderful Hotel!
Stephen G Nutley NJ

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul H, Manager at Hilton Short Hills, responded to this review, January 8, 2013
Stephen -

Thank you for your feedback! If you think it is great now, wait until March when we reopen the Dining Room after a million dollar renovation.

Hope to see you back soon.

Thank you -
Paul Holden
Director of Sales & Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
33 reviews 33 reviews
32 hotel reviews
Reviews in 26 cities Reviews in 26 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed January 7, 2013

I was entirely pleased with the quality of service and services provided by this hotel. I had previously visited for a business event, which made the hotel seem dreary in the middle of Northern New Jersey.

This time, I was there for a family event and couldn't have been more satisfied. The rooms are very carefully appointed, and don't feel as dated as the hotel exterior might suggest they are. Service and attention to detail were also very good. The only negatives were spotty wi-fi and proximity only to the Short Hills Mall.

There are no city views, and you can't go downstairs and instantly find yourself at a coffee shop in SoHo. But if you find yourself in Short Hills for the weekend, definitely check out this hotel.

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul H, Manager at Hilton Short Hills, responded to this review, January 8, 2013
I am so glad you and your family enjoyed your time with us! I will share your feedback with the wifi situation with our IT team.

Thank you!

Paul Holden
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hilton Short Hills

Address: 41 John F. Kennedy Parkway, Short Hills, NJ 07078
Phone Number:
Location: United States > New Jersey > Short Hills
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 hotels in Short Hills
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Hilton Short Hills 3.5*
Official Description (provided by the hotel):
Hilton Short Hills is New Jersey's premier Four Diamond AAA rated hotel has maintained this designation for well over a decade. Located in the affluent suburban New Jersey Community of Millburn this hotel provides a modern luxury feel with first class service. In February 2013 the hotel will celebrate its 25th anniversary. The variety of room options include standard accommodations with views of the Mall at Short Hills or the woodlands, our 36 one bedroom Suites provide residential like accommodations that will not disappoint. Guests on our Executive Level have an extra amenity, the Executive Lounge providing continental breakfast, continuous beverages and evening appetizers and desserts.Enjoy the recently renovated Dining Room or relax in our comfortable Retreat Bar & Lounge. Whether on business or leisure travel the eforea spa provides a tranquil escape from the pressures of life. Lounge poolside at our indoor spa pool or enjoy the beautiful summer weather at our seasonal outdoor pool. Make it a point to visit the world class Mall at Short Hills which is opposite the hotel.If you are looking for a private banquet event or corporate meeting space the Hilton Short Hills offers some of the most exclusive event and meeting space in the region. Our 5,000 square foot ballroom can be transformed into whatever event space you envision.Our team of hospitality professionals awaits to serve you and provide the exceptional service you have come to expect from the Hilton Short Hills. ... more   less 
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Also Known As:
Hilton Short Hills Hotel Short Hills

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