My adult son and I stayed at the Hyatt Place Secaucus from November 8-11, 2012. Feel free to message me with any specific questions.
Grounds: The hotel is a 9-storey solid block building. We had a lovely room on the 8th floor with a beautiful view of the city. On the ground floor, you’ll find the lobby with a 24-hour food-on-go cafe/bar and seating area, the business center and the breakfast area (as well as additional meeting rooms).
Staff: Your attitude determines how you’ll be treated. Treat them with respect and they will bend over backwards to give you anything you ask for. Treat them poorly and they’ll be polite but not particularly accommodating. Our requests from the front desk we’re addressed within minutes and completely to our satisfaction. As it was our first visit to New York, April at the front desk went out of her way to provide us with bus schedules, highlighting which bus to catch and where and which gate to go through upon our return. She was excellent with shuttle reservations, shopping suggestions ... truly above and beyond what would normally be expected at a front desk. Kudos also go out to Elliott at the front desk. When a miscommunication happened and the shuttle driver was given an incorrect address to pick us up, he remained professional and stayed on the phone until we could be safely located and retrieved. It was very comforting and reassuring.
Maids/Rooms: We left a $2 US tip for the maid each morning. We didn’t have a problem with her touching anything else we left out in the room. The rooms are really quite large. More like a suite with a sitting area, a dining table, an office space, the bathroom and space for the beds. Beds were very comfortable and pillows excellent. Soundproofing between rooms is reasonable. We didn’t hear anyone else. In-room complimentary items included shampoo, conditioner, massager soap bar. There is a hairdryer that worked reasonably well but we honestly didn’t find much use for it. Also an iron, ironing board and umbrella in the closet. Towels were plentiful. Our room had at least 4 bath sheets, 2 bath towels, 2 hand towels and 2 face cloths. There was a small guest kitchen in the room. Coffee and tea provided with a small coffee maker as well as a mini bar fridge. There is an in-room safe but it is the key lock kind. Electricity is 110V 2-prong plugs the same size as Canada. TV is digital satellite with regular cable channels and a number of pay-per-view channels as well. Never had a problem finding something acceptable to watch.
Food: Food and drink are available 24 hours/day. The breakfast buffet is open from 6:30am-9:30am and a little later on the weekends. Breakfast included a variety of teas, Starbucks coffee, juices, milk, chocolate milk, toast, bagels, breakfast sandwiches (biscuit with an egg, bacon and cheese), yogurt, cottage cheese, all kinds of fresh fruit, cereals, french toast, pancakes, and cold mixed fruit salad. A wide variety of snacks/food is available through room service or there is the grab-n-go café/bar in the lobby. Prices were very reasonable and the food was good.
Internet: Free WIFI throughout the hotel and the business center downstairs is open 24/7. There are 2 computers and a printer.
To Get to the City: Extemely convenient. Catch the 320 bus just outside the back door of the hotel. $7.95 for an adult return ticket. Machine is available right at the bus stop and it will provide change. This bus drops you at the Port Authority Bus Station, just 1 block from Times Square. Bus service starts at 6:00am and runs every 15 minutes with the last bus back to the hotel departing downtown at 1:15am.
Local Shopping: There is a small mall complex within walking distance of the hotel. Lots of restaurants to choose from, both fast food and sit down varieties. The Secaucus Outlets (for discount designer shopping) is located less than 10 minutes from the hotel. Shuttle will take you there free. And of course, more serious shoppers will head into downtown. Best bargains can be found on Canal Street but of course being the fashion capital of the world, there is plenty to choose from.
Tours: Our time in New York was very short and we wanted to make the most of it. We chose the Hop-On Hop-Off Grayline tour bus. $49 for a 48 hour bus pass. 4 different loops covering different areas of the City. Each bus has a tour guide and if you stayed on the bus, each loop would take about 2-1/2 hours. Tickets are least expensive online but you can also purchase them at the 42nd Street entrance of the Port Authority Bus Terminal and the tour begins right outside. Absolutely worth doing. If you do nothing else while in New York, visit the Top of the Rock Observatory at Rockefeller Center. On a beautiful day, there is nothing in the world like it!!
Ask for a higher floor room with a city view away from the elevator
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.