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“Very Nice Hotel, Needs a shuttle” 4 of 5 stars
Review of Hilton Garden Inn Secaucus / Meadowlands

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Hilton Garden Inn Secaucus / Meadowlands
3.0 of 5 Hotel   |   875 Route 3 East Service Road, Secaucus, NJ 07094   |  
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Ranked #3 of 15 Hotels in Secaucus
Vernon, New Jersey
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Very Nice Hotel, Needs a shuttle”
4 of 5 stars Reviewed December 5, 2013

We stay at Hilton properties often as we use Hilton Honors points for our stays. We stayed here on Thanksgiving night after visiting with family nearby and went to NYC the next day. The hotel is easily accessible and close to the ferries to NYC. The hotel room was very clean and comfortable. The hotel staff was friendly and well informed. The breakfast we had the next day was served quickly and was delicious. The drive to the ferries is not far but dealing with the congestion was tough. If the hotel had shuttle service to the ferries our stay would have been perfect. If you are not going to NYC via the ferries I highly recommend this hotel.

Room Tip: It is a busy hotel, get a room as far away from the elevator as you can
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  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGISecaucus, General Manager at Hilton Garden Inn Secaucus / Meadowlands, responded to this review, December 6, 2013
Dear NickG42569:

I would like to thank you for taking the time to post a review of our hotel after your recent stay with us and thank you for your kind comments. I will be sure to pass along your comments to our team so they can see how their efforts help our guests enjoy their stay.

In reference to a shuttle to the ferry, as you mentioned it does get congested and it would become very difficult to keep a shuttle on any kind of schedule. A large number of our guests that are going to New York City will leave their car parked at the hotel and use the New Jersey Transit bus system. Our front desk can provide you with information on the buses the next time you stay with us.

Thank you for staying with us and we will look forward to seeing you again in the future.
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427 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
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English first
United States
1 review
3 of 5 stars Reviewed December 3, 2013

The Hotel overall was very nice, including the staff, breakfast and rooms; however we were very disappointed with the accessibility to the buses. The bus stop is quiet far from the hotel and the area does not seem safe, specially at night. We were traveling with our daughter and were really worried about our safety, not only regarding any assault, but also crossing the street because there is heavy traffic and there is not enough illumination in the area. We ended up paying parking in New York so we would feel safer. We would recommend a shuttle bus to New York or other options. Accessibility to transportation is very important and unfortunately, I don't think I would stay again or recommend the hotel if going to NY, only if you have a car and are staying in the New Jersey area.

  • Stayed November 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGISecaucus, General Manager at Hilton Garden Inn Secaucus / Meadowlands, responded to this review, December 6, 2013
Dear Jose F:

I would like to thank you for posting a review of our hotel after your recent stay with us. I hope you will accept my apologies for the issue you described. I can assure you that in the number of years that the bus stop at the location closest to the hotel has been there, we know of no incidents of any kind to tourists, team members or local residents. The bus stop itself is less than 1/4 of a mile from the hotel and a number of our guests do use the New Jersey Transit bus system to go into New York City.

I would like to thank you for staying with us and we will look forward to seeing you again in the future.
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FT Lauderdale, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 26, 2013

I would recommend staying at this hotel. Greatly located in Secaucus. Clean rooms, friendly staff. great experience over all. Highly satisfied customer here. And I will definately return to stay here again.

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGISecaucus, General Manager at Hilton Garden Inn Secaucus / Meadowlands, responded to this review, December 6, 2013
Dear Paul R:

I would like to thank you for taking the time to post a review after your recent stay at our Hilton Garden Inn here in Secaucus. I will be sure to share your comments with our team so they can see how their efforts help our guests enjoy their stay.

Thank you for staying with us and we will look forward to seeing you again in the future.
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Temple Hills
1 review
3 of 5 stars Reviewed November 24, 2013 via mobile

I first want to say cleaniness and customer service is very important when I visit any establishment. While this place was pleasantly clean, the customer service was not so good. There was a mix up with the rooms upon arrival as I requested a handicap assessible room for my handicap husband. They were able to fix it. The next morning I was told that I would have to move toanother room because the room I was in was reserved already for - ok, these were the exact words used- " the room has already been reserved for someone who is REALLY handicap." My first thought was - what the heck does that mean? Is my husband not handicap enough? I expressed my dissapointed to the lady who said this to me. She apologized..but somehow it didnt feel sincere. I tried to get past it all. I was able to keep the handicap room for another night after worrying all day if my bags would be moved to another room while we were out. Anyways breakfast was expensive for a family of 4. I really think this should be included in the price with the room or provide complimentary breakfast for those who just want a little to eat. I felt like I was being watched as I was eating breakfast to make sire we paid. Also as I paid I began to get a few miniature donuts from the bar and 2 workers asked me if I had paid for breakfast. So I had to explain that I'd already paid. All and all..a very unconfortable stay.

  • Stayed November 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGISecaucus, General Manager at Hilton Garden Inn Secaucus / Meadowlands, responded to this review, November 25, 2013
Dear Drlurk:

I would like to thank you for taking the time to post a review of our Hilton Garden Inn here in Secaucus after your recent stay with us. I hope you will accept my apologies for any confusion there was on the reservation. I took the liberty of looking at your reservations and found that you had one to arrive on November 22 and a second to arrive on November 23. Unfortunately the reservation agent you spoke with at the toll free center did not make a request for an accessible room on either reservation. Both the reservation for the reward stay and the second one were made for a standard room with two queen beds. They were not able to reserve the accessible room in advance due to them already being reserved. I will speak to the front desk agent in regards to the conduct you encountered.

At Hilton Garden Inn the breakfast is not included in the room rate unless a Bed and Breakfast Deal is reserved. This package will include breakfast for up to four guests in a room and will represent a slight discount compared to when the breakfast is purchased separately.

All of us here in Secaucus appreciate you staying with us and hope to see you again in the future.
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1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 20, 2013

Due to the location of the hotel and the distance to Manhattan and the airports, I think it would benefit the hotel to have regular shuttle service to all of these places. This would definitely benefit the guests and they would be more likely to visit again. Talking from experience.

  • Stayed November 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGISecaucus, General Manager at Hilton Garden Inn Secaucus / Meadowlands, responded to this review, November 21, 2013
Dear Frioleifur K:

I would like to thank you for taking the time to post a review of our hotel after your stay with us. We have looked at the possibility of shuttle to Newark Airport and New York City. Due to traffic and distance it would be almost impossible to keep a shuttle on any type of schedule. A number of our guests use the New Jersey Transit bus system to go to and from New York City by using the bus stop that is two buildings away, about a 4 or 5 minute walk. The fare for the bus is $6.40 per person round trip at this time.

Thank you for staying with us and I hope we will see you again the next time you travel to our area.
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Sachse, Texas
Top Contributor
126 reviews 126 reviews
38 hotel reviews
Reviews in 35 cities Reviews in 35 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed November 15, 2013

This place is a nice and recently remodeled Hotel, the Staff, The Management and the Housekeeping teams are great and very professional. The rooms are adequately sized each with a refrigerator and microwave which is great. The bad and biggest deterrent for this Hotel is the number one reason we stay at Hotels and that is to get a great nights rest while away from home. The Mattresses in this Hotel are HORRIBLE. they are air filled mattresses that has a knob on the side of the bed where you can supposedly adjust the firmness, NOT this is just there for looks I have stayed here many times and never found one that did anything, i have seen maintenance remove the air filled bags that are attached to no motor or apparatus that will inflate or deflate the bags at any given point. You lay in these Mattresses and there is a huge indentation that forms, in the middle of the night this indentation wakes you when you turn in bed and you realize you have to climb the indentation your body made while sleeping. If this Hotel changes its mattresses it would be the best one in the area simply because of the staff, otherwise don’t expect a good night’s rest with these HORRIBLE Mattresses. I hope they do change them as I would love to return as a consistent guest.

Room Tip: Stay away from any room with these air filled Mattresses
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  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGISecaucus, General Manager at Hilton Garden Inn Secaucus / Meadowlands, responded to this review, November 25, 2013
Dear PlatinumMember:

I would like to thank you for taking the time to post a review of our hotel. I hope you will accept my apologies for any issues that you have encountered with the Hilton Garden Inn Sleep System beds. The adjustment knobs adjust over a period of a few minutes with no one on the bed while it does so. The next time you visit us please let me know and we will do our best to make sure the mattress work properly and is comfortable for you.

On behalf of every one here in Secaucus I would like to thank you for staying with us and we do hope to see you again the next time you are in our area.
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Johnson City, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 12, 2013

My sister, a friend and I stayed over the first weekend in November and were amazed with our stay. Everyone was so friendly and helpful, from check in to check out. Dorothea was at the desk each night and took an interest in our stay. In the morning we were given directions for a bus into New York and, though none of us had navigated a bus system before, we got through without any snags. The room was spacious and comfortable. The restaurant in front of the hotel was convenient and the food was great. Overall a wonderful stay and we will definitely consider staying again should we find ourselves in the area.

  • Stayed November 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGISecaucus, General Manager at Hilton Garden Inn Secaucus / Meadowlands, responded to this review, November 13, 2013
Dear Caitlin E:

I would like to thank you for taking the time to post a review of our Hilton Garden Inn here in Secaucus. I will be sure to share your comments with our staff so they can see how their efforts help our guests enjoy their stay.

I hope we will get to see you again the next time you travel to the New York City area. Thank you for staying with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Secaucus / Meadowlands

Address: 875 Route 3 East Service Road, Secaucus, NJ 07094
Phone Number:
Location: United States > New Jersey > Secaucus
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Secaucus
#2 Business Hotel in Secaucus
#3 Family Hotel in Secaucus
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Secaucus / Meadowlands 3*
Number of rooms: 124
Official Description (provided by the hotel):
Minutes from New York City..."without the cost." At the Hilton Garden Inn Secaucus/Meadowlands hotel, busy executives as well as leisure travelers will be pleased to find everything they need to make their trip to the Northern New Jersey/Secaucus shopping district and New York City both relaxing and enjoyable: Complimentary Self Parking garage, Complimentary 24-hour business center, Complimentary workout facility, The Garden Sleep System™ Bed - in all of our guest rooms - So comfortable you won't want to leave, Wireless Internet service in lobby and restaurant, Great American Grill® - open for breakfast in our lobby dining area, 24-hour Pavilion Pantry convenience mart, Indoor heated pool and Jacuzzi®, New York City tours available with pick up from our hotel. Secaucus/Meadowlands & New York City Attractions: Are you ready to shop or visit the largest city in the world? The Hilton Garden Inn's Secaucus, NJ hotel provides easy access to all of the attractions in the area: 3 miles to New York City via the Lincoln Tunnel, NJ Transit bus stop to New York City less than 1/4 mile away (5 minute walk), Buses operate 24 hours a day, 5 miles to World Trade Center area, 4 miles to Empire State Building, 3 miles to the Meadowlands Sports Complex for horse racing, sporting events and concerts (MetLife Stadium, Izod Center), 3 miles to the Meadowlands Sports and Entertainment Center (future opening) for shopping and sporting events, Easy access to the Secaucus Outlets shopping area, Access to all major highways including the NJ Turnpike, I-80, I-95, I-78, Rt 1&9 and the Garden State Parkway, 10 miles to Liberty State Park and Statue of Liberty. Our guestrooms are warm and inviting, yet elegant and functional with the option of one or two beds. Features also include: The Garden Sleep System Bed, Oversized work desk with ergonomic Mirra® chair by Herman Miller, Two phones featuring voice mail, speaker phone capability and data ports, Complimentary wired and wireless Internet service, 37-inch LCD flat screen televisions in all guest rooms, Secure in-room printing to the business center, Microwave, Coffee maker, Refrigerator, Iron and Ironing Board, Hairdryer, USA Today® delivered each weekday morning, Clock radio with MP3 connection, Complimentary Safe Deposit Boxes available at the front desk. Secaucus Hotel Meeting & Event Services: Whether you are planning a corporate meeting, a family reunion or just want to have a place to meet, know that by choosing the Hilton Garden Inn's hotel in Secaucus, NJ will make YOU look good with: Our Meadowlands Meeting room with 1275 square feet of space can accommodate up to 100 guests theater style. This room can be divided in two for smaller breakout rooms. The Liberty Meeting room with 950 square feet of space can accommodate up to 65 guests banquet style. Executive Boardroom for up to 10 guests for that very important meeting or get together. Dedicated sales professional to focus on the details. On-site catering for breakfast with varied menus to compliment your budget. You can choose lunch from our on-site catering menu or from an outside caterer who can also provide dinner options for your gathering. A choice of menus is available for your breaks to keep everyone refreshed. eEvents Booking - Ideal for booking fewer than 25 guest rooms or for booking space for an all-day business meeting. On Site A/V available upon request. ... more   less 
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Also Known As:
Hilton Garden Inn Secaucus / Meadowlands Hotel Secaucus
Hilton Garden Inn Meadowlands
Hilton Secaucus

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