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“Nice Hotel-Dishonest Management” 2 of 5 stars
Review of Candlewood Suites Secaucus

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Candlewood Suites Secaucus
2.0 of 5 Hotel   |   279 Secaucus Road, Secaucus, NJ 07094   |  
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Ranked #7 of 15 hotels in Secaucus
Attleboro, Massachusetts
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
“Nice Hotel-Dishonest Management”
2 of 5 stars Reviewed May 7, 2012

First of all, the hotel itself is quite nice. Rooms are well equipped, grounds are kept up well. Unfortunately there was a problem that I admit I was the cause of. How the management handled this is where the deception comes in.

It started when I used a Debit Card for the room charges. They do have a sign posted that they advise not to use Debit Cards due to the hold placed on funds. I was aware that would happen and used the card.

The day of checkout, the Desk Clerk informed me that they could not charge the last day of a 3 day stay to the Debit Card, due to the hold. Not having any funds available, I called my Mom who gave them her Visa Card number. They told her and myself they were charging 1 night to that card. Before leaving, I questioned the clerk again and they insisted only 1 night was charged. About 3 days later, I noticed that no money was taken from my account for the first 2 nights. After checking with the bank, I was informed that all 3 nights were charged to my Moms card. This was NOT what either of us were told was going to happen. My Mom gave them verbal authorization for ONLY 1 NIGHT-NOT the entire stay. My Mom was a bit disturbed this happened, but I reimbursed her for the charge and the issue was settled.

If we were told all 3 nights would be charged to her card, there would be no issue. The fact that they did this behind our backs is totally unacceptable. I warn my fellow travelers to check your bill carefully and DO NOT believe what Management might tell you. I also wrote a complaint to IHG, since I am a priority club member. They acknowledged the complaint and forwarded it to the hotel. I have received no response from the hotel itself. I apologize for being the cause of this issue, but it does not excuse how this issue was handled. Use a Credit Card-and only 1 card, or be prepared to be deceived.

  • Stayed April 2012, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites Secaucus, responded to this review, June 18, 2012
Dear foot5841,

Thank you for your review regarding your experience. We greatly appreciate you taking the time to bring this matter to our attention and apologize for any inconvenience the hotel staff may have caused. I will follow up with the staff to ensure that similar incidents won't happen again. I appreciate your feedback as this is our best resource for improving guest services.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Regards,
Jaime W
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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76 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Franklin Tn
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed May 3, 2012 via mobile

Employees lovely could use sound proofing really noisy neighbors

  • Stayed May 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Newton, New Jersey
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 7 cities Reviews in 7 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed April 23, 2012

Always a pleasure to stay at this Hotel.. Very quite atmospher.. And very pleasant staff. The rooms are up to date and clean!!

  • Stayed April 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
waretown
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 12, 2012

My husband and I stayed at this hotel last week because we were seeing Bruce at the Izod center two nights in a row and didnt see the point in driving home and driving back. The hotel was FANTASTIC! One of the cleanest places I have ever stayed at! The room was spacious with a good sized bathroom comfy bed and a full kitchen complete with a dishwasher and garbage disposal... not that we used it... but it was still pretty cool! There is a DVD player in the room so feel free to bring your own or they have a free rental at the front desk. Also they have grills in the parking lot if you feel like cooking a steak! The staff was friendly and attentive... I would recommend this hotel to everyone!

  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 5, 2012

My sisters family and mine visited New York for spring break and stayed at this hotel. We had the best time. The service was amazing. We were given wonderful informatiin on seeing the sites and even got special service to the train station. Wonderful rooms as well.

  • Stayed April 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Apex, North Carolina, United States
1 review
5 of 5 stars Reviewed April 5, 2012

The staff were outstanding! We were there for a Tony Robbins Seminar and they could not have been more accomadating. They went out of their way to get us to and from the seminar on time in a complimentary shuttle at all hours of the morning and nigth. (Conference was at the Meadowlands.) They even sent the Shuttle to take us to Newark Airport Monday morning even thought this was not their typical schedule. The room was clean and roomy and well stocked. I would definitely recommend this hotel to anyone staying in the area.

  • Stayed March 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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cwssecaucus, General Manager at Candlewood Suites Secaucus, responded to this review, April 7, 2012
Good Afternoon Mrs. Bennett,

I would like to take this opportunity to thank you for the current review of our hotel. We truly appreciate the positive insight and are very happy to hear that your stay with us was a delightful one. As a manager, it’s always a pleasure to know that the staff is striving for excellence in customer service and I assure you it will not go unrecognized.

We value each of our clients and look forward to your continued patronage on choosing our facility as your preferred hotel when traveling to Secaucus, NJ in the future.

Please feel free to contact me on your next visit.
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 29, 2012 via mobile

My husband and I stayed here after a show at the izod center because it was nice and close and I had an employee rate. Even at midnight the young man who checked us in was very friendly and helpful. He showed us the little store they had and also gave us an extra pillow. The room was very nice! Little kitchen area stocked with pots, pans and silverware. We had a comfortable sleep, not what you expect from a hotel. In the morning the young lady was very pleasant. When realizing the store was out of milk she sent somebody to get more and called our room the minute they had more. The staff was very professional, kind and helpful. We would stay here over and over if ever back in that area!

  • Stayed February 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Candlewood Suites Secaucus

Also Known As:
Candlewood Suites Secaucus Hotel Secaucus
Candlewood Suites Secaucus Hotel
Secaucus Candlewood
Secaucus Candlewood Suites
Address: 279 Secaucus Road, Secaucus, NJ 07094
Phone Number:
Location: United States > New Jersey > Secaucus
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
#5 Business Hotel in Secaucus
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Candlewood Suites Secaucus 2*
Official Description (provided by the hotel):
Candlewood Suites Extended Stay Hotel Secaucus Jersey City New York City Area. The Candlewood Suites Secaucus - Jersey City hotel is a member of Priority Club and the IHG family of brands which includes InterContinental, Crowne Plaza, Hotel Indigo, Holiday Inn and Staybridge Suites hotels. Specialized in extended stay, the Candlewood Suites is perfect for government (per diem), project teams, training, relocation, temporary and corporate housing needs. The Candlewood Suites hotel is centrally located near NJ TNPK exit 15X, I-95 & Route 3. Our location offers near access to Newark, Jersey City and New York City. The Candlewood Suites extended stay hotel is minutes from Harborside Financial Center, Exchange Place, Newport Financial Center, Harmon Meadows Outlet Shopping, Panasonic, Meadowlands Xanadu, Izod Center, MLB Networks, UPS, Javits Center, Newark EWR Airport (15 miles) and Secaucus Train Station (5 minutes).The Candlewood Suites offers apartment like suites with all of the conveniences of home to suit your extended stay or short term real estate needs. Our pet friendly hotel (fee) offers studio and one bedroom apartment like suites featuring fully-equipped kitchens, spacious living and work area, 32' LCD TVs with DVD player and free Internet. Other features include meeting room, 24-hour business center, free laundry facilities, fitness center, courtyard with grills and our signature Candlewood Cupboard convenience store. ... more   less 
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