Avoid going to this place at all cost. They are unprofessional, rude and have no clue what customer service means. We got there at 2 pm, check -in time, and there was people standing outside the office. They where mad and frustrated and hot from the sun. There was 3 families infront of us waiting to chech in. There was only one person working in the office. So only one person could come in at a time. Then another worker walked by(a man). We asked why the wait was so long and his responce was that there was only one person working. Duuuhhh, we know what. The question is why!!!! And then someone else asked how much longer it's going to take and he got all mad and just started yelling that if anyone wants to leave just say so and you'll get your refund back. And then asked again, like he is doing us a favor. Like they are paying us to stay there and we have to put up with their crap and rudeness. NO!!! We are paying you and you should have helped out the line and check people in. Well, we got our refund back and left. The office by the way, smelled like and ashtray since the lady was smoking cigarretts inside. And the pool was sooo small. The picture must have been at a good angle because it fits around 10 people tops. It's a hot tub not a pool!! I can't imagine what the rooms look like, if the office was so gross and smelly. We went next door to Hershey's and yes, it was 40 bucks more but it was clean and had a big pool and good food. And the staff was freindly!!!! Big difference.NEVER, NEVER STAY THERE!!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.