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“Helpful Staff” 4 of 5 stars
Review of The Westin Princeton at Forrestal Village

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The Westin Princeton at Forrestal Village
4.0 of 5 Hotel   |   201 Village Boulevard, Princeton, NJ 08540   |  
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Breakfast for 2 Included
Ranked #7 of 15 Hotels in Princeton
GreenLeadersBronze level
London, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
“Helpful Staff”
4 of 5 stars Reviewed July 14, 2013

Stayed here for business. Really helpful staff. Nancy very accomodating when we needed certain help with some jobs - she was very helpful. Service with a smile. Felt very comfortable and relaxed, peaceful setting.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick A, Manager at The Westin Princeton at Forrestal Village, responded to this review, July 16, 2013
RoseyPokes,

Thank you for filling out a review of our hotel and recognizing one of our associates in the process. We are glad that she was able to exceed your expectation and great a memory for you. I can assure you that both Nancy and the rest of the staff look forward to your return in the near future.

Best regards,

Management
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423 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Los Angeles, California
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed July 9, 2013

We were there for a wedding and got a discounted rate so I do not know if that meant that the rooms we got were their poorer quality rooms. The first room we were assigned had a definite cigarette smoke smell to it, when I called down to the front desk to ask for another room, they first told me they were a non smoking hotel and the previous guest must have smoked. They did change us to another room a few doors down. This room had no cigarette smell but did have a stale odor smell to it. The carpet in the rooms had stains on them. The bathroom, while nicely appointed, had a very loose water spigot and I was afraid it might fall off every time I lifted the diverter for the shower to come on. In addition to the room quality there were garbage bags all up and down the hallway with some of them tipped over that caused garbage to be strewn down the hall. It stayed like that until very late in the night the first night we were there. The check in staff was very helpful. It does appear though, that the hotel is understaffed. Their coffee/ snack area was always closed, the fact that the garbage was in our hallway speaks to an understaffed cleaning staff and just in general I did not pass many employees though out the hotel. If we return to the area and have to pay their regular nightly rate I would not stay there.

  • Stayed June 2013, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick A, Manager at The Westin Princeton at Forrestal Village, responded to this review, July 10, 2013
Kathleen A,

We want to thank you for your feedback. Your patronage is just as important as your feedback. You are correct that garbage bags should not be left in the hallways and should be continually picked up by a staff member. We have addressed this quickly to prevent such an event from occurring in the the future. Thank you for recognizing our front desk staff as just like everyone else here at the Westin strive to exceed our guests expectations. We look forward to your return and are happy that you were able to stay with us.

We look forward to your return,

Management
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Chicago, Illinois
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 8, 2013

I have stayed at this hotel numerous times. I only had one bad experience, and that was when they put me in a room where the bathroom looked to have mold on the grout. I showed a picture to the front desk, they apologized profusely and moved me into another room. Other than that, I have enjoyed my stays there. It generally felt well cared for, and the staff was always helpful. If I am ever in the area, this is the hotel I look for first. The surrounding area, Forrestal Village, is like a zombie mall...nothing is ever open after 5PM, except for the restaurant next to the hotel and the food court (which never has any customers in it after 5PM).

Room Tip: The one time I had a problem with my room (moldy grout), it was in a handicap-equipped room. I noti...
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Stayed October 2012, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick A, Manager at The Westin Princeton at Forrestal Village, responded to this review, July 10, 2013
Monkean,

We would like to thank you for filling out a review of our hotel and your continuing patronage. We are happy to read that when you have an issue we quickly rectify it to meet your expectations. Your feedback is very important to us so please contact management anytime to express your thoughts.

Warm regards,

Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brooklyn, New York
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed July 8, 2013

We checked in to this hotel and the check-in attendee was very nice the first room we got was on the 4th floor and the toilet was running and my wife said she wont be able to sleep, i went back down to get a different room and i told him i want complimentary breakfast so he said if you go onto the 6th floor you will get a breakfast for FREE so i said why not the first room i went to on the 6th floor had a very bad mildew smell so i went back down and got another room on the 6th floor and that room had a mildew smell to it too. so i aid switch my floor and was put on the second floor and that room smelt much worse than the others at that point i was ready to check out and the attendee was very accommodating and didn't offer us any kind of upgrade or anything we finally got a room on the 3rd floor that didn't smell but i had enough at that point and just checked out and went back home i thought i was going to have a good weekend getaway with my family but that didn't happen.

Room Tip: i was told to get anything but deluxe room which i got but i wont go back to try it
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  • Stayed July 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick A, Manager at The Westin Princeton at Forrestal Village, responded to this review, July 10, 2013
Albert,

Thank you for filling out a review of our hotel. We sincerely apologize that our hotel was unable to make your experience a memorable one. With the excessive humidity and rain it at times can cause the problems that you had mentioned. However, through detailed inspections we are able to overcome such issues in a quick manor. We are sorry that you had left as we feel you might not had the opportunity to experience what our hotel has to offer. It would be a pleasure to have you back and we hope that when visiting the area you give us the opportunity to regain your confidence in our fabulous hotel.

Thank you again for your contribution

Warm regards,

Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus, Ohio
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 8, 2013

We were looking for a place close to Mapleton Rd. and the American Boyschoir School while we dropped him off from camp. Never have been to Princeton, and we tried looking on here. We chose the DoubleTree on the first weekend stop, and then the Westin on our return. Westin hands down was cleaner, better service, and a nicer place then the other. We arrived late and our room we booked and paid for was two double beds, they had overbooked them. So we were left with a King, but you know without me asking or anything the front desk remedy the situation, and admitted fault, and hanled the problem. The rest of the trip went flawless, and as we visit him several times during the year, this will be our only spot we stay at. Should be rated so much higher!

Room Tip: All are good. Get the rewards program and plenty of perks that go along.
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Green Features: Great location, eat at Salt Creeke Grill within walking distance, great wine list!
  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick A, Manager at The Westin Princeton at Forrestal Village, responded to this review, July 10, 2013
KV,

The Westin staff thanks you for your kind words and wonderful review. You have clearly shown what a true representation of a Westin Getaway should be. Although there may have been some issues the hospitality team at our hotel quickly remedy it. We look forward to your return.

Warm regards,

Management
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Boston, Massachusetts
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed July 7, 2013

Fairly decent property, although trying to get through the entrance was a bit of a challenge seeing as there were many sections roped off.

We had a very late evening check in. But when we booked our room for this property we called to specifically have a rollaway ready for our young daughter (checking in at 12:00am). When we arrived I specifically asked about the rollaway. The front desk attendant said we would have one ready when we got to our room. Well....this wasn't the case! Over an hour later 1:18am to be exact the rollaway arrived.

Also the bathroom door wouldn't close properly, but opening it took a grown man shoving him self into it to actually open.

The pool area was a bit dirty, and needed some tlc (ceiling tiles missing, rotted, and moldy).
I will say the lobby was nice, and the decor of the room was decent. But the bed was not like a heavenly bed I am so use to having at the Westin. I will not be returning to this property.

  • Stayed July 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick A, Manager at The Westin Princeton at Forrestal Village, responded to this review, July 10, 2013
Heather,

Thank you for filling out and providing such great feedback from your stay on Tripadvisor.com. Besides your continuing patronage your feedback helps create opportunities for improvement. We have reevaluated and strengthened our cleaning schedule for the pool area. As it is a very populated area at times we want to ensure that all of our public areas are spotless besides our guest rooms. We sincerely apologize for the breakdown in response to your rollaway bed request. It’s unacceptable and way below our standards of service. We hope that this has not casted a negative image of our hotel as we strive to be the best hotel in the Princeton area.

Thank you again for your review and we look forward to continuing patronage.

Best regards,

Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Top Contributor
120 reviews 120 reviews
15 hotel reviews
Reviews in 43 cities Reviews in 43 cities
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed July 6, 2013

The hotel room was exceptionally clean and the hotel itself was very nice. I've always heard that Westins have really comfortable beds, but the bed in my hotel room was very hard and did not live up to my expectations. In addition, I was surprised to find that the paint over the shower in the bathroom was cracked and was peeling. I would definitely try one of the higher-ranked hotels in the future, if I visit this area again.

  • Stayed June 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick A, Manager at The Westin Princeton at Forrestal Village, responded to this review, July 10, 2013
abs628,

Thank you for filling out a wonderful review of our hotel. We are glad that we had exceeded your expectations. However, we are truly sorry that our Heavenly bed was not suitable for your sleep needs. Our beds are the Westin standard and when they are used for a period of time are replaced. Please contact our Front Office Manager to speak with him regarding the room that you were in so that we can look to replace that mattress immediately. Thank you again for your important feedback and we look forward to your future return.

Warm regards,

Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Princeton at Forrestal Village

Address: 201 Village Boulevard, Princeton, NJ 08540
Phone Number:
Location: United States > New Jersey > Princeton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Princeton
#7 Business Hotel in Princeton
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Westin Princeton at Forrestal Village 4*
Number of rooms: 294
Official Description (provided by the hotel):
Set in a beautiful suburban setting, The Westin Princeton at Forrestal Village is situated in the picturesque Princeton Forrestal Village shopping center. ... more   less 
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Also Known As:
The Westin Princeton At Forrestal Village Hotel Princeton
Westin Forrestal Village
Westin Princeton
Princeton Westin

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