The rooms are nice, the linens are clean and the atmosphere is quiet. There are amenities such as ice machine, pool, work out facility etc. What detracts greatly from this hotel is service. The service is awful, and it's made all the more terrible by the unreasonably high prices.
This is one of those places that price gouges when demand is high, more than doubling their rates for the busy season but not doubling their staff etc, which means not only do they not up their service for twice the price, they actually downgrade it. We requested a crib before we arrived for our infant son and they confirmed over the phone it would not be an issue. When we arrived they had no cribs available. We called down the next day and asked about the crib and they said they had some and would bring them to the room. After no crib appeared I went to the front desk and asked about it and they said all cribs were booked through the weekend. When you charge 380 dollars a night, you go out and buy a new crib for your customer after they are assured of a crib. The Westin did not have the class to do this. Other hotels would do this.
When our child fell out of the bed and injured his nose a crib magically appeared in our room within hours. What was really frustrating (aside from my injured and bleeding baby) is they assured us of a crib twice, and then failed to deliver. Had we not been assured a crib we would have brought our pack-n-play.
This is one of those places that pretends to be high scale but does not have high scale service, only facilities, and then they nickel-and-dime you every time you turn around. There's a charge for internet, even though room prices were already doubled for the time we stayed there. The hotel restaurant is uninspired and over priced. The pool area was littered with wet towels and trash (yes, actual trash like a South Philly street at 2am on a Sunday morning with cups, wrappers, styrofoam food containers and chicken wings).
My advice, stay at the Courtyard Marriot. Better service, just as clean rooms and a decent breakfast for half the price. I don't mind paying more for better service, the the Westin Princeton at Forrestal Village does not deliver on their price.
- Official Description (provided by the hotel):
- Set in a beautiful suburban setting, The Westin Princeton at Forrestal Village is situated in the picturesque Princeton Forrestal Village shopping center. ... more less
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- Also Known As:
- The Westin Princeton At Forrestal Village Hotel Princeton
- Westin Forrestal Village
- Westin Princeton
- Princeton Westin