Decades ago, the genteel town of Princeton and its timeless university were surrounded by farmlands. Today, the area is home to office parks, academic institutes and countless hotels bearing every known brand (and a few you may never have heard of). It seems that every business wants to have a "Princeton" address. But how many of them live up to the expectations of their patrons in this still upscale locale?
The Westin does. There are unique features here that will make you feel welcome from the moment you arrive. First, the hotel is the anchor of an attractive shopping area with upscale stores and restaurants. The lobby is spacious, warm and inviting. The lobby bar, located down a couple of steps from the main level, reminds me of the recessed living rooms that were popular years ago, and has that same cozy feel. The indoor-outdoor pool is also very inviting for a facility so far from the tropics.
The rooms have the characteristic amenities of the Westin chain, including of course that heavenly bed. Westin's decor, while contemporary, seems warm rather than sterile. An unexpected touch was the complimentary breakfast bar on the sixth floor--no place to sit down there, but guests were welcome to take their selections back to their rooms. The coffee service in the room (Starbucks) was surprisingly good, from a machine that truly was easy to operate.
This visit was not flawless. The hotel was crowded with two wedding parties and a convention of pre-teen cheerleaders (who, by the time my wife and I located the breakfast room, had already devoured many of the offerings). Burdened by these crowds, the elevators were slow, there was a lot of commotion in the hallways, and guest services seemed a bit overwhelmed (for example, after two tries we gave up asking the front desk to turn off the message light on our room phone).
Still, I would choose the Westin over other hotels in the area (and we've tried many of them). The hotel surpasses the others in its setting, decor and room comfort. This is one Princeton hotel that lives up to its address.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
November 24, 2012
Hi John S,
Report response as inappropriate
We here at the Westin never think of our guests as customers but as highly valued family members who are entitled to the very best in service, friendship and overall caring. I would like to thank you for your kind words expressed in your posting, they were tasteful, eloquent and very much appreciated. As you so rightfully noted, the Westin Chain has high standards and we here at Princeton do everything in our power to live up to those standards and expectations in this most upscale locale. We were honored to have you and your family stay with us recently and are overjoyed that you found many of our amenities to be to your satisfaction. Sorry that the premises couldn't have been a little more quiet but as you acknowledged we had multiple wedding receptions in progress, a convention during your visit along with other groups that sold the hotel out.- When we have sell out occupancy for various reasons at the hotel, we have increased staffing available but the elevator service does slow down due to constant use by the increased occupancy level. Sorry for the inconvenience. All of us here at the Westin Princeton look forward to your next visit and again, thank you John S, for being part of our "Family."
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.