This hotel has one thing in its favor: the service. The front desk was always willing to help, and items requested arrived in minutes every time. They were universally good listeners and management stays on top of problems and complaints, as evidenced by a follow-up call we received after our complaint on Saturday night.
The hotel itself is showing its age. It is built around an atrium, with lovely plants and a koi pond. The restaurant is in this atrium, and restaurant smells and noises fill the atrium when busy. The pool is off the front of the hotel (though there is a way around going to the front door to reach it) and is warm and lovely, with towels always plentiful (and warm...so they are replaced often!). The rooms themselves are definitely the downside to the hotel. The walls are paper-thin, the doors do not fill the door frames and so every little sound in the hallway drifts into the rooms, the wallpaper is peeling, the carpet is worn, and the furniture has been oddly modified to fit the new TVs the hotel bought. Drawer space is nearly non-existent, but there were plenty of hangers in the closet. Our king room had a very comfortable bed, a chair with ottoman, a desk and chair (not a desk chair, more like a dining room chair), the TV stand with three shallow drawers, a glass side table, two nightstands with one shallow, unusable drawer, a closet, and a bathroom.
On the first night, we were placed next to some young men who were attending a wedding being held at the hotel. They were loud and obnoxious and were asked to quiet down twice but to no avail. Upon mentioning this at the front desk (to make sure these guests were leaving and we did not have to move to another room), the manager on duty made sure that we understood that he took full responsibility for the poor placement of our quiet family next to these men, made some concessions for our poor night's sleep, and apologized profusely. We received a follow-up call from the manager on Monday, which was very kind. They obviously take complaints seriously.
The ancillary services at this hotel are quite expensive. The hotel menu is so expensive as to be almost funny; wifi costs $10/day, the water bottles in the room are $5 a piece! There are lots of places to eat in the area, so that's not really a problem.
Overall, would we stay again? Probably. We really appreciated the great service, so if we are in the area again, we will consider staying there again.
ask to be away from groups, it's a large hotel and they should be able to accommodate you.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.