I should have written this earlier because I stayed end of October 2011. I was impressed with the hospitality and service: most important for me was the shuttle service particularly because we had a sudden snowstorm during my stay. I agree that pool could be warmer. Also the fire alarm went off and I was told that did happen with some frequency. However overall I would stay there again based on the kindness of the staff, and the comfortable atmosphere. As a matter of fact I will be staying there again in the Spring.