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“Rooms Do Not Match the Photos Online” 2 of 5 stars
Review of BEST WESTERN PLUS Regency House Hotel

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BEST WESTERN PLUS Regency House Hotel
3.0 of 5 Hotel   |   140 Route 23 North, Pompton Plains, NJ 07444 (Formerly Regency House Hotel & Suites)   |  
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Ranked #1 of 1 Hotels in Pompton Plains
A TripAdvisor Member
“Rooms Do Not Match the Photos Online”
2 of 5 stars Reviewed November 14, 2013

This hotel does not look in person like the photos are online. The room was outdated and in bad shape. I was very disappointed. The iron was broken and the furniture in the room was also in bad shape. The free breakfast was terrible - only a few offerings and no healthy options.

  • Stayed November 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

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229 reviews from our community

Traveler rating
    68
    66
    39
    16
    40
See reviews for
66
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17
60
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed November 11, 2013

Whenever I have a meeting in NJ or even for a fun visit to Manhattan I say at this hotel --it is accessible to NYC events (15 minutes drive) it is affordable, clean, delicious full breakfast (if you love bacon, come down for breakfast). Very Friendly Staff, easy proximity to stores and shops.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pompton PLains, United States
1 review
3 of 5 stars Reviewed October 20, 2013

My wife and I went to stay at this hotel to celebrate our anniversary. We did not want to go really far out of town but we wanted to go somewhere. We chose this hotel because it had bridal/honeymoon suites with Jacuzzi tubs. Overall the experience was ok. We usually stay in swankier hotels but decided to give this one a shot because honestly, the swankier hotels had no room (on short notice) and the pictures did not look too bad. The room was clean but it looks like they spent some money to update some things (flat screens and some of the furniture) but they still have to update other things as well to get it up to par a little more. The living room looked like it was out of the late 80s and not many pictures on the walls. There was mold around the sink but overall it was a cozy hotel on short notice. It wasn't your typical Best Western and it did not look like a motel. This hotel definitely has potential with a few more tweaks.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
So. Cal, USA
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed October 10, 2013

After ruling out several other nearby hotels, I decided to trust the reviews in Tripadvisor and am glad I did. This was a nice, affordable and clean hotel that was worth going a little out of my way to stay at. I was especially looking for a non-smoking hotel and this one had the lower floor reserved for non-smoking rooms.
Our bed was firm, clean and comfortable, the room was quiet (we were on the back side of the hotel away from the highway), and the hotel staff were friendly and helpful. Our receptionist, Arlene, made us feel very welcome and quickly got us settled into our room. A small business center next to the reception desk had internet connectivity, which was nice since I did not bring my laptop on this trip.
The breakfast was simple but good, with the standard continental fare plus some very good, warm scrambled eggs and fresh fruit. The breakfast attendant kept things clean and appealing, and was helpful with whatever we needed.
Finally, there is a mall with lots of stores a couple of miles south of the hotel and a great 24 hour diner, Pompton Queen Diner and Restaurant (see my review in Tripadvisor) about a mile north of the hotel, next to the Honda dealership.

Room Tip: Try to get a room on the back if road noise is really a concern. Also, the first floor rooms are for...
See more room tips
  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne, United States
1 review
5 of 5 stars Reviewed September 18, 2013

I was not visiting. I am without a place to live . I feel very comfortable staying here. A little expensive. I am having a difficult time using your password. I have tried several times I don't know how long I will be staying here, but all staff has been very nice. The only suggestion I would have they need new equipment in the exercise room.

  • Stayed September 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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Atlantic City, United States
1 review
4 of 5 stars Reviewed September 18, 2013

After a wonderful night in NYC shopping for bussines clothes, I went to check in at Regency Best Western in Pompton Plains (Paquannok) NJ. My fiancee' had reserved the room for me on her card and I was to pay upon arrival with my debit card. Apparently, my bank had put a stop on my card for suspicious activity and the charges would not go through for my initial 2 night stay. The young lady was taken back by my initial reactions to this and offered me the house phone to call my bank (which had more than sufficient funds). While I was on the phone the girl tried everything in her power to get me checked in and before I was off the phone my fiancee' was bringing me my keys to our room! I am so pleased with the service by the staff, I would not even think of staying elsewhere! In fact, I stayed an extra night just to be close to my honey! Thank you! Douglas C. Blight

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nepean
2 reviews
2 of 5 stars Reviewed September 4, 2013

I always love Best Western hotels but this time this particular hotel was not the Best. The first night there was a fire on the scond floor of hotel...no fire alarm was sounded, a lady from the 2nd floor banged on our door to advise us to vacate the bldg. About 10 mins later my daughter went back into the hotel and pulled the alarm as the employees in the hotel had not even done so. After 1.5 hrs standing in the parking lot we still were not given any details of the fire and were told to return to our rooms. Day number two our room was not cleaned, that is not a huge issue but the lady at the desk said...well you must have had the sign on the door to say No housekeeing....i advised her we did not even have a sign in our room to put on the door. Breakie foods were "ok" same food day in and day out and we stayed 4 nights...a large group of kids were staying there so the food was cleaned out in the mornings and we did not always get what we needed. On the day of check-out it took 30+ mins for me to be checked out. I had BW gift cards and the girl kept putting me aside to help other people who were checking out. I think if you are helping a guest you should finish with the check out and not push the person aside to assist others. Dont like to be a bearer of bad news but this was not the greatest stay at a Best Western.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Regency House Hotel

Address: 140 Route 23 North, Pompton Plains, NJ 07444 (Formerly Regency House Hotel & Suites)
Phone Number:
Location: United States > New Jersey > Pompton Plains
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Pompton Plains
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS Regency House Hotel 3*
Number of rooms: 104
Official Description (provided by the hotel):
Elegant, Unique, Inviting - Experience the New Best Western Plus Regency House. Surrounded by acres of tranquility, this full service hotel offers over 14,000 sq. Ft of meeting and banquet space providing the most modern facility and latest amenities. The hotel guestrooms with 32" flat panel TV, Micro-fridge, Alarm clock with CD player/ipod compatible, and Sealy Posturepedic pillow-top bedding in every guestroom; Swimming pool, Fitness center, Business center and Complimentary Hot and Cold breakfast are just our "Standards." ... more   less 
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