We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Get off road during Ice Storm” 2 of 5 stars
Review of BEST WESTERN PLUS Regency House Hotel

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save Saved
You added BEST WESTERN PLUS Regency House Hotel to your Saves list
BEST WESTERN PLUS Regency House Hotel
3.0 of 5 Hotel   |   140 Route 23 North, Pompton Plains, NJ 07444 (Formerly Regency House Hotel & Suites)   |  
  |  
Hotel website
  |  
Hotel deals
  |  
Offers & Announcements
Save up to 20%
Ranked #1 of 1 Hotels in Pompton Plains
Chesterfield, Michigan
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
“Get off road during Ice Storm”
2 of 5 stars Reviewed January 6, 2013

Driving from Boston to Philadelphia the day after Christmas, we encountered an ice storm and after spending 5 hours to get thought NY to NJ across the Hudson River, we had enough. We took an exit for the Holiday Inn, but they were full and the gave us a list of other hotels, some coffee and a bathroom break. We called Best Western Reservations to make sure the hotel had rooms available, which they did and we made a reservation with late check-in via a Credit Card. Upon arrival at the hotel, the desk clerk indicated she did not have any information regarding the reservation. I pulled out my phone and showed her the email confirmation. She was not interested and another customer walked up to the front desk and she switched to talk to that individual. Finally another lady come out and I went through the same process again and she also was not interested in my email on my phone. She then went to check 'the reservation system' came back with print-outl and stated all she knew was I had a reservation. While this was going on, the other clerk was on the phone with a person driving to the hotel and she was giving step by step instructions how to get there while they were driving.The clerk (named Mary who I think was a manager) started taking care of other people as they approached the front desk. Needless to say we were tired, but taking 30 minutes to check in was only because they could not handle a simple check-in without talking to anyone that walked up to the front desk. They gave us keys to the room and told us to go around the corner to our room. We grabbed our luggage and headed in the direction provided only to discover stairs. We went back to the front desk and after asking another guest, found the elevator if you could call it that. It basically was a 4 x 4 foot deal behind a normal door that you opened. Two people and two small suitcases filled the thing completely. We went to the second floor only to discover we still need to go up stairs to out room. We dumped our bags into the room, went downstairs to the bar and grill and asked to see a menu at which point we were told, the kitchen just closed. So since the check-in took 30 minutes, we were out of luck. As we were standing there, other people were being served, so the staff was still there, but not interested in even making a sandwich or salad. The waiter said I have some take out menus that delivery, nice but not one of them would deliver which considering the storm, I understood. Starved we got the name of a place, back out onto the road to get something to eat. As far as the room, it was OK, and nice size. It needs some minor work and the carpet needed a good cleaning, but basically the room was clean but had a strong odor of smoke so bad even us as smokers found it offensive I guess because we are lit smokers and never smoke inside hotels.The breakfast the next day was not very good and I don't know what they did to the eggs, but you could have played hand ball with them. On the way back to our room we noticed a sign on the entrance to the pool, pool will not be open unless a manager is on site. That kind of sums up the customer service, even the US Military have more respect for soldiers. We got our luggage to get out of there and as should have been expected, the parking lot was not touched, so you got to walk through the 6 inches of slush. Probably the best reminder of this hotel, at the front desk there was a nice plaque that Mary had received an award for outstanding customer service, really!

Room Tip: Stay on the first floor, the hotel was flooded several years ago and we found out the next morning a...
See more room tips
  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

218 reviews from our community

Traveler rating
    65
    63
    35
    16
    39
See reviews for
63
47
16
57
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Findlay, Ohio
Contributor
19 reviews 19 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 5, 2013

Beautiful hotel, easy to find, comfortable bed, clean room. This was a business trip I was traveling with friends and this hotel allows pets, how nice. It was nice and close to everything I needed. I was concerned that the halls smelled of cigarette smoke but my non-smoking room was fine, no issues. WI-fi easy to use.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Conway, New Hampshire
Top Contributor
128 reviews 128 reviews
24 hotel reviews
Reviews in 66 cities Reviews in 66 cities
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed November 30, 2012

This was a nice hotel with a nice location and decent price. The room we stayed in was on the second floor and was a non-smoking room. However, the hall had a distinct smell of smoke so there are obviously some rooms on the same floor that are smoking - not a good idea. The room was nice and well kept but the bathroom had a shower head that needed extreme work (sort of dangling in the wall). The water was warm enough but not hot. More pros than cons but it could have been better. The staff was quick to respond to our request and were very helpful and we are thankful for that.

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chester, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 6, 2012

I stayed here for a week in April 2012 with my fiancee and would definitely recommend! We had a King bed suite with seperate seating area, spacious room, nice breakfast, very friendly staff! Only negative is you cannto walk to anything, you need a car, although there is a KFC right outside and also a steakhouse across the street but other than this definitely need to drive.

Room Tip: Paying a little extra for a suite with a seperate seating area is well worth it!
See more room tips
  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to BEST WESTERN PLUS Regency House Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about BEST WESTERN PLUS Regency House Hotel

Address: 140 Route 23 North, Pompton Plains, NJ 07444 (Formerly Regency House Hotel & Suites)
Phone Number:
Location: United States > New Jersey > Pompton Plains
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Pompton Plains
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS Regency House Hotel 3*
Number of rooms: 104
Official Description (provided by the hotel):
Elegant, Unique, Inviting - Experience the New Best Western Plus Regency House. Surrounded by acres of tranquility, this full service hotel offers over 14,000 sq. Ft of meeting and banquet space providing the most modern facility and latest amenities. The hotel guestrooms with 32" flat panel TV, Micro-fridge, Alarm clock with CD player/ipod compatible, and Sealy Posturepedic pillow-top bedding in every guestroom; Swimming pool, Fitness center, Business center and Complimentary Hot and Cold breakfast are just our "Standards." ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Travelocity, Expedia, Booking.com, Priceline, Cheap Tickets, Hotels.com, Odigeo, TripOnline SA and Tingo so you can book your BEST WESTERN PLUS Regency House Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage BEST WESTERN PLUS Regency House Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.