I had two bad experiences at the OB Diner in one day and will not be returning. My family was in the Point Pleasant area for a memorial service and we met at the OB Diner for breakfast. The building was certainly not like I remembered it from my last visit a decade ago. I remembered the stereotypical well-kept New Jersey Diner with too large of a menu and good food. Nothing fancy, but good. The intervening decade was certainly hard on the OB Diner. The seats were ripped, the bathroom was beyond gross but the food seemed relatively edible. Considering, the ownership’s lack of concern for upkeep and cleanliness in the front of the restaurant, I wondered whether the kitchen was straight out of an episode of Kitchen Nightmares.
Regardless, it was fine until I tried to pay my bill with my debit card. I knew there was money in my account but when the hostess swiped my card it came up declined. She rudely tapped her hand on the declined receipt. Upon asking her to reswipe, she tried again but the card didn’t work she gave me a look and said something under her breath. I went and got cash from my family and attempted to pay the check. She had misplaced the check in the intervening three minutes and yelled at me for hiding it. After she found the check, I paid and was on my way. I didn’t want to make a scene with my family on a somber day, so I let it go. Later in the day I checked my bank account and to my chagrin, I realized that my debit card had worked at the OB Diner and the problem was with their card scanner. In the hostess’s defense, she did reverse charges on my card but it didn’t make up for her mean, rude and disgusting demeanor while checking me out.
Then the fun began…. My step-father had previously set up a meeting after our family’s memorial service with a college friend that he hadn’t seen in 50 years at you guessed it…. the OB Diner. My wife and I left for an hour for them to get reacquainted. We came back to pick my step-father up and upon leaving the diner we tried to pay for their beverages. A twenty dollar bill was handed over to the hostesses and everyone was talking so we didn’t watch what she did with the bill. The hostess then asked for money for the check and we told her that we had already given her a $20 bill. She informed us that that was impossible, she never made a mistake and ALWAYS put $20 and larger bills on top of her open drawer. A 10 minute diatribe about how she ALWAYS handled money in the same way and how dare we question her infallibility ensued. Additionally while this was happening, my wife overheard a waitress say “oh no not again” to another server. It was finally decided that it wasn’t worth disagreeing with an obviously perfect woman so we went on our way.
We were outside trying to salvage the 50 year reunion when a waitress came outside and said that she found the $20 bill under the cash register. The hostess didn’t come out and apologize, so I went into the restaurant and asked if she wanted to explain her infallibility to me now. I did not yell but I did use my best teacher scolding tone and the hostess came unglued. I went back outside and she followed me outside and started yelling “who do you think you are,” “how dare you” and other things at me across the parking lot. I just started laughing at her and her handler put her leash on and brought her back inside.
The OB Diner needs to control this person, or at least transfer her job function. If you read any of the reviews online, a common them is their disgusting bathrooms, so maybe she could clean them for her job. If she is an owner, then maybe it is time to pick a less customer service oriented business to work in.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.