I booked a reservation for one night's stay on 5/26/11 with this hotel through priceline.com. On the day of the reservation, an issue came up hindering me from being able to come. At 1:15pm on 5/26 I called Quality inn to ask if I would be able to cancel. The concierge tried but ultimately said she was unable to because the booking had been made through priceline. Reluctantly I decided that I would sort out the issue and go stay at the hotel because I'd have to pay for it anyway. However, at 6:30pm, I called the hotel back to ask another question regarding my reservation. The concierge, a different one this time, told me that my reservation had been canceled. I figured that the woman I spoke to earlier had been able to cancel it after all, so I did not come to the hotel that evening. I checked my bank account the following morning, and I had been charged full price for a no-show. I called the hotel to sort this out and was told that "the reservation could not be canceled because you may only cancel prior to 72 hours before the stay." I told the gentleman that I was not told that on the phone by their staff, I was told that my reservation had been canceled. He offered no resolution or sympathy, only continued to repeat that same sentence. I complained of their poor customer service and told them I would report them to corporate and the better business bureau. He replied "go ahead," and hung up on me.
These people are crooks. Not only was the entire situation completely unethical, but there was absolutely no attempt to resolve the matter. As long as they had their measly 80 bucks, they were done with me. Hope that's enough money to buy them souls.
Run as fast as you can. Go to another hotel.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.