In five years, we've attended an annual conference and have now stayed 5 weekends at this hotel. I've reviewed them before, but as we just checked out last Friday, I feel compelled to write another. First, let me say the hotel lobby is well appointed, and the in and outdoor pool areas are very adequate. The grounds grounds in the rear of the hotel are decent as well, with a large pond surrounded by a walking path, if you want to take a scenic stroll.
The problems I have with this Sheraton is the charges for everything! Wi-fi is $9.99/day. There's no mini fridge in the room, a standard in most hotels, but they'll gladly supply one for $15.00/day, There's a coffee machine in the room, but they charge you $4.00 if you drink the two spring waters! We've stayed on the club floor previously. You pay more, but they provide a complimentary breakfast and evening spread during the week. There's no free breakfast, not even continental if you're not a club floor customer! I might also add that another perk of the club floor rooms were the jacuzzi tubs, but during their "renovation" they removed all jetted tubs : (. Sounds like a downgrade to me, because what they've replaced them seem much more shallow.
Yes, the customer service is above par, but this Sheraton seems to be a bit money hungry for lack of better words, which is probably also why the SPG offers don't apply here : (
I'm sorry, I just expect more for the money. Every room should have a mini fridge and microwave as standard features, not paid upgrades. And the wifi should also be complimentary! We actually didn't stay the entire weekend and stayed next door at the Hyatt House for the duration instead. My advice, consider the Hyatt House. You get much more for you money!!!