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“Excellent Staff one of the best customer service hotel properties” 5 of 5 stars
Review of Sheraton Parsippany Hotel

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Sheraton Parsippany Hotel
3.5 of 5 Hotel   |   199 Smith Road, Parsippany, NJ 07054   |  
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Ranked #5 of 17 Hotels in Parsippany
Coral Gables, Florida
Top Contributor
56 reviews 56 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
18 helpful votes 18 helpful votes
“Excellent Staff one of the best customer service hotel properties”
5 of 5 stars Reviewed December 26, 2013

This property from its fairytale like castle property boasts one of the best hotel staffs I have ever come across. I stayed here for one month during the summer with my children and my maltese and had an exceptional stay. From the front desk staff Sean, Jason, Michael, and Sierra just to name a few...all were exceptional. To the restaurant staff. Thomas , Caesar and the entire restaurant staff. Irma in housekeeping and all her lovely staff. Exceptional. At the club lounge level everyone was friendly and on top of the needs of the guests...But then there was Mary...The kindest friendliest person I can recall in many years of hotel stays. She so impressed me that I felt compelled to paint her a special painting at the behest of my children. My husband has stayed at this property for many months and can attest to the excellent hotel staff and service. In addition the rooms are modern very clean and a good comfortable size. There is an excellent fitness center and indoor outdoor pool. The grounds are beautiful. They include several wooden foot bridges and a picturesque lake. I spent many hours painting the landscape and utilizing it's beautiful walking trail. Were you can see rabbits and other wildlife. I have stayed at many luxary properties such as the St. Regis which are known for exceptional guest service. (Incidentally another Spg. Property) the guest service at the Sheraton Parsippany rivals the guest service associated with other properties such as the St Regis...A must try if you are staying in the area. The Sheraton is truly a gem and only 20 minutes form New York City.

Stayed June 2013, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott B, Director of Sales at Sheraton Parsippany Hotel, responded to this review, December 28, 2013
Dear Betty M –
Thank you so much for your 5-Star rating! Positive feedback like yours is what we hope to get from every guest! We are very proud of our facilities and the service that our team delivers, and are very pleased to hear that you enjoyed it as well. It was particularly pleasing to receive your comments about our service and staff as we believe it is our team that truly makes the greatest difference in our guests’ experience. With you specifically mentioning several of our associates, for taking such good care of you, please know that your comments have been shared with them and they are all receiving special recognition for their efforts. We appreciate you staying with us and look forward to welcoming you back to the Sheraton Parsippany the next time your travel plans bring you to the area!
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332 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
Date | Rating
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  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
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English first
Bogota, Colombia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 25, 2013

I found excelent attention from all personel, a beautiful building, comfortable rooms, and a very nice breakfast. I specially want to thank Ms. Irma & Maribel at the front desk, who where very kind, helpful and proactive.

Stayed December 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott B, Director of Sales at Sheraton Parsippany Hotel, responded to this review, December 28, 2013
Dear Julia Marcela M –
Thank you so much for your 5-Star rating! Positive feedback like yours is what we hope to get from every guest! We are very proud of our facilities and the service that our team delivers, and are very pleased to hear that you enjoyed it as well. With you specifically mentioning two of our associates, Irma and Maribel, for taking such good care of you, please know that your comments have been shared with them and they are receiving a special recognition for their efforts. We appreciate you staying with us and look forward to welcoming you back to the Sheraton Parsippany the next time your travel plans bring you to the area!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Westbury, New York
Senior Contributor
47 reviews 47 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed December 20, 2013

looks like a castle n feels like one too. nice rooms but some windows on the outside broken , nice small meeting buffet breakfast room good service workout room open 24 hrs great but no one opens door for u u might get lock it like we did.all in all nice place for a day or so..

  • Stayed November 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott B, Director of Sales at Sheraton Parsippany Hotel, responded to this review, December 23, 2013
Dear keith c –
Positive feedback like yours is what we hope to get from every guest! We are very proud of our facilities and the service that our team delivers, and are very pleased to hear that you had a nice event and pleasant stay with us. We also appreciate your comments about the exterior and have our engineering team inspecting the windows. Thank you again for staying with us, and we look forward to welcoming you back to the Sheraton Parsippany again for your next visit to our area!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sussex, New Jersey
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 12, 2013

We have out holiday party here annually for about 600 people and the accommodations they provide for all of us are quite good for the sheer amount of people parting and stayin the night. I give it a go

  • Stayed December 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott B, Director of Sales at Sheraton Parsippany Hotel, responded to this review, December 23, 2013
Dear Brian G –
Positive feedback like yours is what we hope to get from every guest! We are very proud of our facilities and the service that our team delivers, and are very pleased to hear that you had a nice stay with us. Thank you for staying with us, and we look forward to welcoming you back for next year’s holiday event and possibly before then for a little get away!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maryland
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed December 9, 2013

There's nothing like a bad flashback when you're traveling on business. The Sheraton Parsippany Hotel personifies everything that you dread while traveling - it's oversized and underserviced, offers no valet upon checking in and the food is atrocious. The first rooms offered to both me and a colleague reeked so badly of mildew that we had to request an immediate change. The faucet in the tub leaked all night, the lighting in the hallway subpar and I spent most of the evening worrying about bedbugs (which have been reported previously - just check out bedbug registry). We were so concerned about the rooms that we made a special request to the travel service to pre-register 8 rooms for guests after a walk through. And the dinner? My god, since when does a hotel serve a version of Campbell's Mushroom soup without the dilution? And how difficult is it to scramble an egg.

  • Stayed December 2013, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott B, Director of Sales at Sheraton Parsippany Hotel, responded to this review, December 23, 2013
Dear lizinmd –
First, thank you for taking the time to share your comments. We truly value feedback, both positive and constructive, as we try to continually improve along the way. We sincerely apologize for the less than satisfactory visit you had with us. However, the registry reference to which you referred was never substantiated and was actually refuted. Nonetheless, our goal is to have every guest leave satisfied and want to return in the future. Therefore, we would like to try and rectify your unpleasant experience. To discuss things in further detail, please contact Vera or Scott in the hotel’s Executive Office at 973-560-5162. Thank you again, and we appreciate your staying with us.
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New York City, New York
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 3, 2013

Stayed 2 nights, short getaway from NYC. Breakfast buffet is a plus with complimentary beverages as an SPG member. Rooms are large, love the fluffy pillows. Decent size bathroom. I love the swimming pool! Will definitely go back

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott B, Director of Sales at Sheraton Parsippany Hotel, responded to this review, December 5, 2013
Dear PTon5th_NYC –
Thank you so much for your 5-Star rating! Positive feedback like yours is what we hope to get from every guest! We are very proud of our facilities and the service that our team delivers, and are very pleased to hear that you had a nice little get away with us. We appreciate your staying with us, and look forward to welcoming you back the next time you are looking for a little respite from the city!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ringwood, New Jersey
Top Contributor
67 reviews 67 reviews
5 hotel reviews
Reviews in 25 cities Reviews in 25 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed December 1, 2013

To start the look of the hotel is very impressive. Considering where it's located it has a overall appearance I didn't expect. Once inside I was continually pleased with the atmosphere of the lobby but was most impressed with our room; very spacious yet still cozy. The bed and pillows were perfect. While we only stayed one night while there the hotel reps were polite and very helpful; pointing out little details to make our stay even better.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott B, Director of Sales at Sheraton Parsippany Hotel, responded to this review, December 3, 2013
Dear Cody2465 –
Positive feedback like yours is what we hope to get from every guest! We are very proud of our facilities and the service that our team delivers, and are very pleased to hear that you had a nice stay with us. It was particularly pleasing to receive your comments about the staff being polite and helpful as we believe it is our people that truly make the greatest difference in our guests’ experience. Thank you for staying with us, and we look forward to welcoming you back soon the next time your travel plans bring you to our area!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Parsippany Hotel

Address: 199 Smith Road, Parsippany, NJ 07054
Phone Number:
Location: United States > New Jersey > Morris County > Parsippany
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Parsippany
#5 Business Hotel in Parsippany
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Parsippany Hotel 3.5*
Number of rooms: 370
Official Description (provided by the hotel):
The Sheraton Parsippany Hotel is located in the center of it all! Just 30 minutes from Newark International Airport and 25 miles from New York City and convenient to several attractions! ... more   less 
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Also Known As:
Sheraton Parsippany
Sheraton Hotel Parsippany Nj
Parsippany Sheraton

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