I last stayed here about 5 years ago and because it was so bad started staying at the Hilton Parsippany since this is so much better. I have recently changed jobs and my current company made me stay here.
Sadly it has not changed and it is still got a tired and shabby decor and staff that could not care less.
When I checked in the receptionist had a could not care less attitude and seemed totally disinterested. The room was good and the bed was excellent but the shower was faulty and the handle fell off when switching it on. This should have been noticed by the cleaning staff.
My biggest concern was with the breakfast buffet that was uninspiring but my major issue is again with the staff who could not care less and the toaster was broken on both mornings, is it too much for them to notice this?
The evening dinner service in the bar was not much better and I was with a colleague who ordered soup and a main course. My soup arrived and I ate it then my main arrived along with his main. When he pointed out that no starter had arrived it then arrived and he was left with a main and starter. Surely etiquette is to take the main away and keep it warm. Clearly not a priority here.
When I checked out and was asked had I enjoyed my stay I said no and was asked did I complain. I should not have to complain since good service should notice these deficiencies instantly. I was awarded 2500 Sheraton points although quite why beats me since from this experience I never want to stay here again.
Hilton here I come again........