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Hotel Sierra Parsippany: Traveler Reviews


Hotel Sierra Parsippany
299 Smith Rd., (Formerly Sierra Suites Parsippany), Parsippany, NJ 07054
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Traveler Reviews

79% Recommend
4.0 of 5 stars 24 reviews
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Good but. . . .

Hotel Sierra Parsippany

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4 of 5 stars
aflynnOhio 11 contributions
Ohio
Jun 19, 2007 | Trip type: Family

We stayed at this hotel for a week in June, 2007. The hotel itself is very roomy and nicely appointed – with wood trim, carpet and tile flooring. I liked that there were several conversation areas with comfortable seating.

Our room was the studio queen, with a queen-size bed and pull-out sofa sleeper. The kitchen was small but adequate – full size frig, half a stove, coffee maker, microwave, etc.

What I enjoyed about the hotel: great swimming pool and spa, adequate breakfast (good bagels but the eggs and hash browns were stale and cardboardish). What I didn’t like: warm rooms, inaccessible from some highways.

On our second day, we had problems with the AC and called the front desk to check it. The hotel engineer was still looking into the problem when we left around 4 pm. We came back to our room at 11:30 pm and the hotel had a portable AC unit hooked up to the window and blowing on our son’s would-be bed (the pullout sofa). My husband complained and they transferred us to the room across the hall that night and the next day we moved our belongings. They did resolve our problem and treated us professionally.

My husband is somewhat particular about the hotels when we travel so I research hotels to limit the surprises. Two of the areas that he is most particular about is room temperature and shower flow. (Also, bed comfort, lighting and room layout which were all very nice). The showers were low flow and seemed to water limp out of the showerhead. And the room temperature – horrible.

Although each room has a thermostat and guests can adjust the temp, it did not seem to work adequately, even in the second room. The thermostat senses when the guest is in the room and adjusts to 74 degrees if you are out of the room. However, at night we set the temp down to 70 degrees, then 68 degrees, then 66 degrees and it didn’t get very cool. Sixty-six degrees felt like 71 degrees. At my work, we have thermostats in offices that are like props and only affect the system by +- 1 degree. I think this hotel’s thermostat system must be similar.

In addition, one of the problems with the design is that the vent pushes the cool air into the main room and the bedroom area of the room is almost in a cubbyhole on the side. However, my son was in the main part of the room sleeping on the pullout and slept with a sheet and a light blanket and didn’t get chilly. In fact, all of use were somewhat warm at night.

The entire first floor of the hotel seems cooler then the second floor, where our room was.

Secondly, although it is easy to get to the hotel from I-287 North, we were unable to get to the hotel from I-287S or from I-80E. It is very difficult to get to the hotel. We asked for a map and directions to various places, but they didn’t have a map and the staff weren’t able to provide directions.

And finally, the hotel has nice wide hallways and must have a huge footprint. There is only one elevator in the center of the hotel and the housekeepers must share it with the guests. That’s not a problem (except that it is slow!) because the hotel has at least four sets of stairs that are carpeted, nicely lit and clean. We used the stairs almost all the time but be warned if you have a disability or don’t want to walk far.

We used the laundry facilities, which were expensive but clean and quick. The gym had a couple of treadmills, among other equipment and a TV. The business center had three working computers which were slow but adequate.

All in all, this was a great value if you are not picky! We will not stay here again though because of the warm rooms.

  • Liked — Comfortable beds, nice pool, suites, aesthetics, business center, new, clean
  • Disliked — Warm rooms, inaccessible from some highways, low flow showerheads.
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 2 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay June 2007
  • Visit was for Quality time with family
  • Traveled with Family with young children
  • Age group 35-49
  • Member since July 07, 2006
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Young singles, People with disabilities, Older travelers, Pet owners
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $149 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Do Not Stay At This Hotel

Hotel Sierra Parsippany

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1 of 5 stars
avidtraveler_7 1 contribution
Philadelphia, PA
Jun 19, 2007
1/4 found this review helpful

DO NOT STAY AT THIS HOTEL. I stayed there for a wedding recently and it was one problem after another. They were not apologetic, they were rude. First, I was not given the wedding gift bag that was provided by the bride and groom. They spent a lot of time and money on the gift bags and I was not given mine, yet there were a bunch of extra ones just left behind the counter by the hotel staff.

The next day the bride had to hand them out to any guest she could find that hadn't gotten theirs. This is totally unacceptable. It's her wedding and she should have to do that. Especially when it should have been very easy for the front desk to do.

The Sierra Suites was supposed to provide bus and shuttle transportation for everyone going to the wedding I was going to. They were grossly under prepared for this task. We were downstairs waiting for the bus at 6:30pm when we were told to be there so that we could make it to the 7pm cocktail hour. The bride had requested continuous bus and shuttle service. The first bus and shuttle left and did not return to get the rest of us. Instead they went to shuttle a different wedding. We didn't get picked up until 7:35pm and didn't get to the cocktail hour until 7:45pm. So we missed 45 minutes of the very expensive cocktail hour. I estimate it cost the bride's family $2,000-4,000.

If the Sierra Suites has more than one wedding staying at their hotel and they promise transportation for all of them, then they should make sure they have contracted enough transportation to do so.

Then after the wedding we were supposed to have continuous bus and shuttle service between 11:30 and 12:30pm. It started too early at 11pm (before the cake was even cut) and then the last bus said it was leaving at 12pm. When the bride told the bus driver this was not what she had agreed to, the driver was rude to her.

The bride had to hurry all of her guests onto the bus, but it could not fit everyone, so the bride and groom, their parents, the bridal party and others were left behind. The bus and shuttle got lost, so they didn't end up getting back to the reception site to get the bride, etc. until 1am. These continuous mistakes by the hotel and the transportation that they contracted and were therefore in charge of made the wedding extremely difficult for the guests. Instead of enjoying her day, the bride was running around trying to fix the hotel's mistakes. She and her family will never get that time and money back.

We paid good money to stay in the hotel and we missed parts of the wedding we had traveled so far to attend. When we brought this to the attention of hotel management, we were treated rudely. They did nothing to rectify the situation and acted like it wasn’t their fault since they had “contracted” the transportation. There are plenty of hotels in the area. Don't take a chance at disaster by staying here.

  • Liked — The room was clean.
  • Disliked — The transporation was not as promised and the management was rude.
  • My ratings for this hotel
    • 1 of 5 stars Value
    • 3 of 5 stars Rooms
    • 2 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay June 2007
  • Visit was for Personal event (wedding, ...)
  • Traveled with Large group or tour
  • Age group 25-34
  • Member since June 19, 2007
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from SierraSuites, General Manager
(Management representative)
Jun 29, 2007
I sincerely apologize for the inconveniences that you and the other guests of the wedding party experienced. The hotel has spoken to the Bride and Groom and has made the proper restitution. As far as I know, they are very satisfied with the solution we agreed upon. The hotel has recognized and made the proper adjustment to the problems to ensure they do not happen again. The hotel is highly recommended by two of the most notable catering facilities in the Parsippany area because of the high level of service and commitment to excellence.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $149 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Excellent place to stay

Hotel Sierra Parsippany

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5 of 5 stars
tamtammy4 9 contributions
wilkes barre
Mar 29, 2007

This place is very quiet, peaceful and relaxing. Feels like I am at home and not a hotel. I would recommend this to anyone, especially business travelers. Very good breakfast. Place is very clean and has a great housekeeping staff. I will be staying here again. Worth it even if you have to drive a few miles to your meeting or conference.

  • Date of stay March 2007
  • Member since October 25, 2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $149 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Exceptional

Hotel Sierra Parsippany

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5 of 5 stars
SatmanUk 2 contributions
Little old England
Mar 27, 2007 | Trip type: Business, Couples

I am from the UK and have stayed here twice now having found it by accident while on business in the area. Its only half hour drive from Newark airport. The rooms are quite and well equiped including a kitchen area.
I have stayed in many hotels and this is one of the best rooms, the beds are very comfortable, pillows excellent and the whole place is very very clean. Most of the contents of the room seemed fairly new and everything was in good condition. There is also a DVD player and a facility to rent DVD's in a machine in the lobby. The staff are very helpful and friendly and helped when I had a flat tire. My wife stayed this time and also really enjoyed it.
They have free food and drink in the evenings on weekdays and its virtually a meal together with beer and wine flowing freely.
The room also has a large desk with free internet access and although you have a coffee maker in your room they also have cannisters of it down in the lobby area.
They have a few hotels in the US and next time I go to California and Florida I will try their other sites as this is good value especially at weekends.
You will definately enjoy staying at this hotel.

  • Liked — Good quality furnished and very clean
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay March 2007
  • Visit was for Business
  • Traveled with Spouse / significant other
  • Age group 50-64
  • Member since March 19, 2006
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for A romantic getaway, Girlfriend getaway, Older travelers
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $149 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Great Hotel --Great Price!

Hotel Sierra Parsippany

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5 of 5 stars
whitemeat22 1 contribution
New Brunswick, New Jersey
Dec 19, 2006 | Trip type: Couples

I read other reviews about this hotel which made me book it. Usually we stay at the Sheraton of Parsippany, but the service has been lacking.

We arrived to great staff at the front desk that let us check in early. The studio room was perfect, full kitchen with fridge, pots, pans and utensils. Everything you could need for cooking. Not to mention the free hi-speed internet access!!

The bathroom is nice and has a vanity with sink outside so you can get ready and not interfeer with others.

Would highly reccomend this hotel, especially for business travelers and families!

  • Liked — Everything was great! Great room, everything was spacious
  • Disliked — nothing
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay December 2006
  • Visit was for Personal event (wedding, ...)
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since March 26, 2006
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $149 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Hotel Sierra Parsippany Address

299 Smith Rd., (Formerly Sierra Suites Parsippany), Parsippany, NJ 07054