DO NOT STAY AT THIS HOTEL. I stayed there for a wedding recently and it was one problem after another. They were not apologetic, they were rude. First, I was not given the wedding gift bag that was provided by the bride and groom. They spent a lot of time and money on the gift bags and I was not given mine, yet there were a bunch of extra ones just left behind the counter by the hotel staff.

The next day the bride had to hand them out to any guest she could find that hadn't gotten theirs. This is totally unacceptable. It's her wedding and she should have to do that. Especially when it should have been very easy for the front desk to do.

The Sierra Suites was supposed to provide bus and shuttle transportation for everyone going to the wedding I was going to. They were grossly under prepared for this task. We were downstairs waiting for the bus at 6:30pm when we were told to be there so that we could make it to the 7pm cocktail hour. The bride had requested continuous bus and shuttle service. The first bus and shuttle left and did not return to get the rest of us. Instead they went to shuttle a different wedding. We didn't get picked up until 7:35pm and didn't get to the cocktail hour until 7:45pm. So we missed 45 minutes of the very expensive cocktail hour. I estimate it cost the bride's family $2,000-4,000.

If the Sierra Suites has more than one wedding staying at their hotel and they promise transportation for all of them, then they should make sure they have contracted enough transportation to do so.

Then after the wedding we were supposed to have continuous bus and shuttle service between 11:30 and 12:30pm. It started too early at 11pm (before the cake was even cut) and then the last bus said it was leaving at 12pm. When the bride told the bus driver this was not what she had agreed to, the driver was rude to her.

The bride had to hurry all of her guests onto the bus, but it could not fit everyone, so the bride and groom, their parents, the bridal party and others were left behind. The bus and shuttle got lost, so they didn't end up getting back to the reception site to get the bride, etc. until 1am. These continuous mistakes by the hotel and the transportation that they contracted and were therefore in charge of made the wedding extremely difficult for the guests. Instead of enjoying her day, the bride was running around trying to fix the hotel's mistakes. She and her family will never get that time and money back.

We paid good money to stay in the hotel and we missed parts of the wedding we had traveled so far to attend. When we brought this to the attention of hotel management, we were treated rudely. They did nothing to rectify the situation and acted like it wasn’t their fault since they had “contracted” the transportation. There are plenty of hotels in the area. Don't take a chance at disaster by staying here.