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“Solid all the way around” 4 of 5 stars
Review of HYATT house Parsippany-East

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HYATT house Parsippany-East
3.0 of 5 Hotel   |   299 Smith Road, Parsippany, NJ 07054 (Formerly Hotel Sierra Parsippany)   |  
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Ranked #4 of 17 Hotels in Parsippany
Harrisburg, Pennsylvania
Contributor
17 reviews 17 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
8 helpful votes 8 helpful votes
“Solid all the way around”
4 of 5 stars Reviewed January 21, 2013

We stayed on the top floor in late Jan of 2012. Chose this place instead of staying in NYC, by far this was the better option and the all suite perk was nice as well. Saw some wallpaper peeling in the kitchen area but other than that I felt very comfortable there. Nice to be in a quiet area, away from city and this hotel attracts business professionals so you dont have to worry about any rif raf that some hotels can attract. All in all a good stay for a couple of nights in a cute little city (outside the water treatment area LOL)

  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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97 reviews from our community

Traveler rating
    47
    33
    10
    3
    4
See reviews for
20
21
8
43
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • German first
  • Any
English first
Top Contributor
79 reviews 79 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed January 15, 2013

I stayed at this other Hyatt on the second part of my trip and it is much nicer than the Whippany site. 1 bedroom suite was very nice and quiet. Liked that there was a dunkin donuts next door i could walk too and 2 restaurants as well. Next door to the Sheraton Tara and easy on/off to rt 80 and 287.

Room Tip: I would stay on the higher floors if possible for a little more quiet. NO room service at Hyatt Hou...
See more room tips
  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D R, Director of Sales at HYATT house Parsippany-East, responded to this review, January 17, 2013
Good Day Paradt,
Thank you for your response and feedback regarding the HYATT house Parsippany East. We look forward to your return stay with us. You mentioned in your review that room service is a feature that is important to you. In every guest suite, we have a menu for a local restaurant located next door that will deliver to your room as well as post charges to your room. If you have any questions upon your return visit, please do not hesitate to reach out to me or the front desk for additional information and assistance!

Warmest Regards,
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Senior Contributor
25 reviews 25 reviews
19 hotel reviews
Reviews in 16 cities Reviews in 16 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed October 9, 2012

I had a nice biz stay at the Hyatt House. At check-in I requested my normal "far from elevator and dead quiet" and they delivered. The room was clean and the bed comfortable. The wifi was worked well. For an inexpensive biz hotel I could not have asked for much more. Breakfast the next morning was fine... it was free, so don't forget that...

The front desk was helpful in directing me where to eat (I arrived at dinner time) and at check-out were very pleasant. This isn't the Four Seasons but for the price point I was pleased.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 14, 2012

Booked this online will their deal I gues it only recently became a “Hyatt House” hotel, but since we have never stayed here, we can’t comment on any changes or upgrades. The facilities are pretty good but the staff needs to be trained on how to treat its customers.

  • Stayed August 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clifton, New Jersey
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 16, 2012

I was just on the phone with Hyatt inquiring about a reservation I wanted to make and the representative not only was snotty but hung up on me! When I called back to complain about the rep hanging up on me I got an attitude again. What is with these representatives. Shouldnt they appreciate you wanting to stay at their hotel? I was just asking simple questions about check-in. This totally changed my mind about staying here. If they were rude on the phone I'm sure their attitude at the hotel wouldnt be any different. What a shame!

  • Stayed July 2012, traveled as a couple
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D R, Director of Sales at HYATT house Parsippany-East, responded to this review, July 20, 2012
Good Afternoon Sara,
Thank you for your feedback regarding your reservation experience at the HYATT house Parsippany East. I have investigated this matter with our front desk and we did not receive your call on property. At the HYATT house Parsippany East, we pride ourselves on making our guests feel like they are at home and I would like to discuss your experience as well as personally assist you with your reservation at your convenience. Please call the hotel directly and ask for the Director of Sales. I look forward to welcoming you to the HYATT house Parsippany-East in the future!
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New York City, New York
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 26, 2012

This hotel is slightly above average in regards to decor and cleanliness. However, if you are interested in good service and a welcoming staff, I would highly advise against staying here. The staff is severely undertrained. I am a frequent traveler and this might have been my hands down worst experience (which is the only reason why I took the time to write this review). The outdoor area, I must say, is very nice and well kept.

  • Stayed June 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cincinnati, Ohio
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 19, 2012

We stayed here for four days to attend a friend's wedding and visit NYC. The rooms were very nice and the service was awesome! Any time we called down to the front desk for something, someone showed up within five minutes.
The hotel was crowded because of the wedding and the room types we had reserved were full so they upgraded us and we were very happy with the result! No hassle whatsoever.
The only thing we noticed is that the breakfast buffet was a bit nicer on Monday and Tuesday than it was on Saturday and Sunday but that was most likely due to the fact that there were much fewer people there then.
Overall, a great stay!

  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about HYATT house Parsippany-East

Address: 299 Smith Road, Parsippany, NJ 07054 (Formerly Hotel Sierra Parsippany)
Phone Number:
Location: United States > New Jersey > Morris County > Parsippany
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 17 Hotels in Parsippany
Price Range (Based on Average Rates): $$
Hotel Class:3 star — HYATT house Parsippany-East 3*
Number of rooms: 140
Official Description (provided by the hotel):
The Parsippany Hotel Sierra delivers a fresh take on modern day travel thru intelligent design, stress-free service and free-flowing amenities. Its 140 smartly designed suites feature flat panel TVs, MP3 docking stations and waffle terry bathrobes while free details include breakfast with made-to-order omelets, Starbucks brewed coffee, WI-FI throughout and an evening bistro boasting wine, beer and appetizers. Just 20 miles west of the Meadowlands and with easy access to Interstates 80 and 287, day trips to NYC are a snap. ... more   less 
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