This is a motel, not a hotel. All rooms are from the outside. I was given a 2nd floor smoking room. I asked if could have a 1st floor as I have Fibromyalgia which means chronic back pain. Also, I am an ex-smoker and really do not like the smell of old smoke. When I explained this to Will who was the front desk clerk he said there was nothing he could do in spite of the fact that there WERE other rooms available. He said because I booked thru hotels.com the computer could not allow me to move (unless I payed for a second room - I would sooner have gone elsewhere, anywhere....) He was also showed NO SYMPATHY for my distress after i spent the last 8 hours in car driving from South Virginia. Furthermore it was Christmas Eve, but still he felt no idea to be accommodating. I was clearly very upset and Will showed no kindness or care. So basically, it's ugly, the room took about an hour for the heat to kick in,(temp was in the high 20s) Will was unkind, the soda in the vending machine is $2.50, the tv had 7 stations (in total) and due to the smokey air it was dirty and I felt like I was at a place where couples come for one or two hours. My husband was not with me and begged me to leave telling me just lose the money but my back ached so at that point I did not feel safe getting back in the car and it was just for 2 night.. GO ELSEWHERE! ANd to the Red Roof Inn, due to the number of people who are out of work...you will have NO PROBLEM finding someone with better customer service skills than will!
- Official Description (provided by the hotel):
- Free WiFi, spacious work areas in all rooms, free USA Today & coffee in lobby, complimentary parking, weekly rates available, 1 well behaved pet stays free, ADA accessible, iron/boards, restaurant and meeting space adjacent to hotel, knowledgeable caring staff. NEW YORK CITY is easily accessible via the Park & Ride at nearby large mall, nonstop buses leave every 30 minutes $15 R/T. Morristown, Meadowlands Sports Complex, Newark Airport, and 8 colleges all close-by. ... more less
- Reservation Options:
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- Also Known As:
- Red Roof Inn Parsippany Hotel Parsippany
- Parsippany Red Roof Inn