I stay at this hotel about once a month for business because it is conveniently located and has clean and comforatable rooms.
The main reason for my review is to highlight a great customer service experience I recently had while staying at the hotel. I had mistakenly booked another Crowne Plaza through Orbitz and realized the error a few days after booking. Because it was an advanced purchase rate, I was charged the full price of the stay. I brought the issue to the attention of Sylvia, the Guest Services Manager. She personally resolved the issue with the other Crowne Plaza (even though they were both Crowne Plaza hotels, they had different ownership).