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“Great Customer Service” 4 of 5 stars
Review of Crowne Plaza Hotel Paramus

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Crowne Plaza Hotel Paramus
3.0 of 5 Hotel   |   601 From Road, Paramus, NJ 07652 (Formerly Radisson Inn Paramus)   |  
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Ranked #2 of 5 Hotels in Paramus
Boston
Senior Contributor
38 reviews 38 reviews
36 hotel reviews
Reviews in 26 cities Reviews in 26 cities
31 helpful votes 31 helpful votes
“Great Customer Service”
4 of 5 stars Reviewed June 14, 2010

I booked this hotel through a 3rd party booking site. They did not guarantee room type, though they indicated they would do their best to honor requests. I called ahead of time requesting 2 double beds. When we arrived, they only had king beds. When I expressed my disappointment, the night manager (Sonia) came out and graciously agreed to try to find another option (again, I knew they did not have to do this.) She quickly located a room with 2 double beds, apologized - unnecessarily - and sent us on our way with a cheerful smile. Outstanding service, and very much appreciated. If in the area again, I will seek out this hotel. Well-done.

  • Stayed May 2010, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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235 reviews from our community

Traveler rating
    98
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    43
    14
    8
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61
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
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English first
ft lauderdale
1 review
5 of 5 stars Reviewed June 8, 2010

Thank you crown plaza, another wonderful stay. And as always the staff was excellent.

  • Stayed May 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tucson, Arizona
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 6, 2010

We stayed here two nights while visiting NYC. The staff were very helpful and the accommodations great. Worth the stay!!!

  • Stayed May 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Paramus, New Jersey
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 28, 2010

Nothing but the best experience! Very friendly, service was superior, room was clean, very satisfied

  • Stayed May 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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New York City, New York
1 review
4 of 5 stars Reviewed May 19, 2010

Fantastic stay, the staffs were all friendly; Elaine, Sylvia just to name a few. Great location

  • Stayed January 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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york pa
1 review
5 of 5 stars Reviewed April 28, 2010

Wonderful friendly staff, luxurious room and great breakfast. Convenient location right off Garden State Parkway and RT 17. Best value of hotel in Bergen County.

  • Stayed April 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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FFM
1 review
4 of 5 stars Reviewed April 28, 2010

Over Easter this year we came over from Germany and used the Crowne Plaza as center for exploring the highlights of the East Coast: Niagara Falls, New York (Manhattan) and Washington. The Hotel is perfectly located at the Route 17 and the NJ Turnpike. Manhattan can even be reached by bus (ca 1 hour ride for a few $ which saves expensive hotel or parking downtown!) Garden State plaza mall (2 miles) and Woodbury commons (Outlet, 25 miles) are easy to reach. The bonefish restaurant is excellent (check the net on the menue!) and the paramus mall (small nice mall just across the parking lot) was an other alternative to shop and eat. The staff is very friendly and helpful, rooms are clean and have standard sizes just the outfit is a bit "classical/traditional" . The beds had comfortable matteraces (well this is subjective, but they were relatively new meaning not worne out) . Most I liked the breakfast: Every day 5-6 frest shopped fruits, 2 variants of scrambled eggs and other 2-3 warm components plus cereals as standard and the kitchen is available to provide extras. Europeans always have to arrange themselves with occasional noise due to thin walls of the woodbased construction and the closeness of hotels to roads in the US. This applies to the Crowne Plaza where you hear a steady background sound from the Turnpike starting from morning throughout the day. This is the only potential disadvantage if one is sensitive to this. In general I can really recommend the Crowne Plaza as a convenient and comfortable starting point to the area.

  • Stayed April 2010, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Paramus

Address: 601 From Road, Paramus, NJ 07652 (Formerly Radisson Inn Paramus)
Phone Number:
Location: United States > New Jersey > Paramus
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in Paramus
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Crowne Plaza Hotel Paramus 3*
Number of rooms: 120
Official Description (provided by the hotel):
The Crowne Plaza Paramus Park & its fabulous location, is situated in the heart of Paramus, the shopping Mecca of New Jersey, is within walking distance of Paramus Park Mall & surrounded by many major corporations & attractions. Our boutique style hotel offers a friendly, home away from home experience!The Crowne Plaza Paramus Park has easy access to the Garden State Parkway & the New Jersey Turnpike. Only 12 miles from exciting New York City & a short distance to the Meadowlands Sports Complex, Giants Stadium, the new Yankee Stadium & Woodbury Commons Outlets! In addition, Newark Liberty & La Guardia airports are only about 25 miles from the hotel. You re at the heart of everything, shopping, dining, entertainment & the arts.You ll have room to work, relax & make the most of your day. Amenities such as high speed internet, work center, plush towels & luxurious bedding mean every night is a great night & every day starts right.Our Bonefish Grill serves dinner & room service daily. Enjoy modern interpretations of market fresh fish, grilled specialties & big city cocktails in a rich, sophisticated ambiance. Our new Crowne Cafe offers an extensive, delicious breakfast daily in a modern Wi-Fi friendly space.Whether, you re here on business or taking in what Paramus & New York City have to offer, you ll find yourself surrounded by friendly faces working hard to deliver on the Crowne Plaza Promise! ... more   less 
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Also Known As:
Crowne Plaza Paramus
Paramus Crowne Plaza

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